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Candidate's Name
Street Address  Kingswood CourtDenton, Tx Street Address
Mobile Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEWORK EXPERIENCEFront Office ManagerMarriott InternationalMarch 2023-CurrentManage front desk functions, accrual accounting duties, property revenue reporting, guest/group reservationsGuest services/checking guest in and outStaff scheduling for Front Desk/Bristo and Bar staffRespond and monitor Guest services portal (GXP), answer guest inquires and respond to surveysCorrespond with Sales Manager regarding banquet dinners, company meetings. Setup/break down banquet venueHost corporate and special eventsSupervise and train Front Desk/Bristo/Bar Supervisor and Staff during shift to ensure guest satisfaction/accurate function of propertyManage and facilitate housekeeping daily reports and room cleaning schedules, Correspond with Engineering on Maintenace issuesDaily property walkthrough and room checks to ensure quality standardsOrder items for Bristo, market and bar to ensure cost effectiveness within property revenueAccounting Customer Service Representative7-Eleven CorporationJuly 2022-March 2023Address Franchise merchandise disputes within contract timelineReview store purchase orders, match PO bills for discrepanciesResearch payment batch errors and/or adjustments, submit cases to accounting by utilizing Microsoft Office SuitesCorrespond with store franchisee to obtain necessary documents for claimsProcess store compliance and banking disputes, route cases to appropriate departmentsProcess 1099 request from employees and FranchiseeProvide root cause analysis and corrective accounting, reconciliation, and payment remittance actions to appropriate internal area, Payroll Account AdministratorsResearch InterviewerNielsenSeptember 2021-July 2022Corresponds and interview research study participants by phoneObtain data for assigned research project.Collect and codes study information into database/data compilationEnsure accurate data collection and recording proceduresAnalyze and determine dates and times for upcoming studiesUtilize critical thinking skills regarding sample size and predictive data analytics strategiesTechnical Support AdvocateOverhead Door CorporationMarch 2018-January 2020Assist customers with ordering parts and suppliesAssist dealers and field technicians with repairs and part replacementsProvided answers to clients by identifying problems, research answers and guiding clients through corrective stepsIdentified and escalated priority issues per client specificationsTroubleshooting integrated automation and smart home systemsRegister/update devices within databaseProcess claims and product warrantiesProvide technical support to customers through online chatAdministrative AssistantChildrens Lighthouse CenterApril 2015-January 2018Answer phone calls/marketing callsMaintain student records, Immunizations etc.Process daily payments and bank depositsSummarize financial reportsAccount auditing and reconciliationProcess account receivables/Billing and collectionsAssist with planning of marketing and school eventsEDUCATIONWestern Governors University Bachelor's Of Science in Business 2019-2022Alison Online Diploma in Business Management April 2021