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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Rolling Hills Place #2103Lancaster, TX Street Address
PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEOBJECTIVE:Motivated, diligent professional, eager to apply proven leadership skills for a growing yet stable company that promotes within. Strong work ethic and commitment to ambitious standards of excellence well balanced training and expertise in: EXPERIENCE:Pilot Catastrophe Services 11/2023 PresentClaims Adjuster (Total Loss)- Write estimates for potential total loss.- Run CCC Valuations for both Release and Owner Retain.- Settle Claims with Insureds and negotiate storage fees with Body Shops.- Deal with Clean and Branded Titles.- Recognizes and identifies body parts of a vehicle and understands potential property damage.- Identifies customer needs and works to meet those needs in appropriate customer service calls.- Determines subrogation or fraud potential and how to manage.- Manages investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion.- Applies basic understanding of insurance policies written by the company, the industry and organizational relationships within the company and department.- For claims involving injuries, learn how to review, evaluate, and negotiate basic injuries.- Run Carfax reports for unknown mileage and MVRs. TheBest 07/2022 - 05/2023Claims Adjuster (Total Loss ECTA/State Farm)- Reviewed auto claims (Authority $25K) - Customer service inbound/outbound- Paying out rental and auto claims.- Review if claim is Total Loss reviewing thresholds in each licensed state.- Made outbound calls to dealer partners to secure title updates, corrections, or provide necessary title information.- Perfected & Released Titles.- Managed a pipeline of titles from 45-90 days delinquent to resolve title delays through dealers, customers, DMVs and or County Clerks.- Making sure claims are paid within policy limits. Ability to manage claims from initial report to final settlement.- Experience with salvage bids and negotiation of pricing.- Experience overseeing auto loss claims including running ACV and making settlement offers. Progress Residential 07/2021 - 07/2022Disbursement Coordinator- Customer service inbound/outbound- Reviewing all files that are authorized to be disbursed within the same workday- Ensuring all files are set up the previous day prior to disbursement- Ensuring files has proper funding and is in balance prior to disbursement- Making sure all supporting documentation is current and matches borrower and property informationMR. COOPER/Nationstar 10/2016 - 05/2021(Curative Specialist III/Quality Control Specialist)- Customer service inbound/outbound- Perform loan level audits, vendor oversights and process creation and oversight - Review and ensure all information is accurate prior to electronically submitting file to HUD- Ran reports to determine outstanding files for SLA- Reviewed documents in closing packages for accuracy for submission- Reviewed title documents to identify title issues Newbold Advisors 07/2014 - 09/2016(CONTRACTOR)- Ensured files are audited, shipped and sold- Sent recorded mortgage documents to different states and counties- Cured deficiencies, prepared and executed documents for recording- Received and reviewed post closing packages to conformity EDUCATION:Wilmer-Hutchins HS (graduated 1989), Court Reporting Institute 1991-1993, El Centro College 2007 SKILLS:Word, Excel, SharePoint, AS400, PowerPoint, CCC 1, Autosource, Guidewire, NextGen, LexisNexis, MVR, CarfaxLICENSES:AL, AR, GA, LA, MI, MS, OK, NC, SC, TXAuto Adjuster Academy Certification- Pilot Catastrophe Services Exeter Finance (Auto Funder II 2/2016-10/2016) |
