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Click here or scroll down to respond to this candidateLAQUANDRA FLEMINGStreet Address Westgrove Drive Apt 623 Addison, Tx PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEMAY 2024 PRESENTOFFICE ASSISTANT, Cornerstone staffing- city of Dallas, Dallas, txPrepare spreadsheets and data for upcoming auctions.Coordinate and communicate with interdepartmental staff on inventory of current fleet needs.Sort and distribute mail for Equipment Fleet Management.Handle incoming calls for make ready and body shop.Greet incoming clients for pickup of purchased auction inventory.Obtain accurate title/ bill of sale paperwork for auction inventory.Organize and maintain fleet inventory.Manage filing of invoices, tolls, and recall and warranty update for fleet inventory.AUGUST 2O21 MARCH 2024HOTLINE COUNSELOR/EXECUTIVE ASSISTANT, The Family Place-Dallas,txPrepare agenda, schedules, and call quotas for Hotline Manager and Senior Intake Director.Coordinate and facilitate departmental seminars, conferences, and staff meetings for staff and other interdepartmental staff.Provide intake services for new incoming clients.Assist in answering Hotline incoming calls as backup to staff needs.Maintain meeting notes from staff meetings, quarterly meetings, and annual reviews.Prioritize and respond to Hotline manager incoming emails and incoming calls.Organize and maintain training records for Hotline Staff.Schedule off site travel for Hotline staff, Hotline manager, and Senior Intake Director.Provide case management, intake and guidance to new clients in shelter.Monitor departmental inventory and respond to inquiries regarding procedures, rules and policies relating to staff inventory.Process incoming applications for new employeesMaintain accurate records.Maintain and update intake Directors calendarPlan travel arrangements and logistics for Intake Director.Organize department meetings and set reminder of meetings.Scan, copy, and data entry of documents.Audits intake and hotline department budget for compliance.Provide quality assurance to ensure compliance and company quality of calls.Recruit and analyze perspective employees through data collection, interviews, and one on one interaction.Work as liaison between Intake Director and interdepartmental staff.Ensure accuracy in data input of call screening, perspective employees applications, and internal department paperwork.MAY 2O22 MARCH 2024RESIDENT ADVOCATE, The Family Place-Dallas,txProvide support services to all program residents.Assist case management staff with program issues including room inspections, relaying program messages, and resource referrals.Provide supportive service presence onsite during the afterhours including evenings, weekends, and holidays to address facility and resident-related needs.Assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication and self-restraint.Monitor and document resident compliance with program rules and guidelines, including room cleanliness, daily sign-in and adherence to program curfew.Document all client encounters and services provided into database; maintain resident case file with thorough, accurate documentation.Complete house laundry when clients exit program and assign clients chores.JULY 2O22 MAY 2023NIGHT AUDITOR, Hilton doubletree dfw north-irving,txBalancing the accounts from day shiftManaging front desk activity and handling guest check-ins and check-outsEnsuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferenceHandling customer requests and complaints and directing other employees or departments accordingly.Creating invoices, bills and checks for vendors, employees and contractors.Managing and updating all official documentation pertaining to the roleEnsuring that all end-of-day activities have been successfully executed by employees in all departments.APRIL 2022 FEBRUARY 2023SALVAGE ASSSISTANT, Liberty mutual-RemoteReview, evaluate, and categorizes incoming documents; verifies information for accuracy/appropriateness and follows up with others for missing or questionable data; prepares and assembles documents for additional handling by other associates or for distributing to outside contacts.Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.Uses advanced skills and business knowledge to prepare insurance forms/documents (identification cards, certificates, endorsements, schedules, etc.), correspondence and process other insurance transactions to provide customer service and support efforts to acquire and retain profitable business.Performs other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying and insurance check processing (e. g., returning-and-canceling checks).Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge.Assists with departmental training and communication as needed. May assist with quality reviews related training/transition of work.Supports and assists with office and or department projects and programs.JULY 2016 APRIL 2022POLICE & FIRE DISPATCHER, Grapevine police department-GRAPEVINE, TXReceive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.Relay information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification.Scan status charts and computer screens and contact emergency response field units to determine emergency units available for dispatch.Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.Provide emergency medical instructions to callers.Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.Record details of calls, dispatches, and messages.Maintain access to, and security of, highly sensitive materials.Question callers to determine their locations, and the nature of their problems to determine the type of response needed.Train incoming recruits on policy and daily police and Fire task.Assistant in recruitment of new dispatchers.JANUARY 2012 JULY 2016POLICE COMMUNICATIONS OFFICER, Bossier City police department-bossier City, laEnter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.Record details of calls, dispatches, and messages.Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.Learn material and pass required tests for certification.EDUCATIONMAY 2005DIPLOMA, Southwood High SchoolSKILLSKeynote and Microsoft OfficeLeadershipStrategic PlanningCustomer ServiceTenaciousTeamwork orientedMultitaskingDetail -oriented |
