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MelanieAmievaHialeah, United States, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECustomer service professional with 4 years of experience in call control, greeting, client retention, and scheduling. Demonstrates proficiency in managing high call volumes and resolving client complaints, leading to enhanced customer satisfaction and retention. Adept at optimizing operations and improving productivity through detailed issue analysis and efficient process management. Employment historyJun 2023 - Nov 2023Call Center RepresentativeUniversity Of Miami Health System at Medley, FLJan 2022 - Jun 2023ReceptionistLove Lites Beauty Bar at Pembroke Pines, FLResolved customer inquiries promptly, enhancing satisfaction and retention rates. Streamlined call flow processes, improving response times and productivity. Increased first-call resolution rates through detailed issue analysis. Reduced average call handling time, ensuring prompt service. Managed high call volumes while maintaining exceptional support and professionalism. Optimized call center operations, reducing average handling time and boosting first-call resolution rates for enhanced customer satisfaction.Managed data entry and scheduling, boosting office efficiency and client satisfaction. Resolved client complaints, ensuring high retention and satisfaction rates. Controlled call flow and greeted clients, fostering a welcoming environment. Planned activities to enhance client engagement and satisfaction. Mar 2019 - Nov 2021ReceptionistAirheads Beauty Bar at Miramar, FLEducationAug 2016 - Jun 2020High School DiplomaHialeah Gardens Senior High School at Hialeah Gardens, FL SkillsData EntryExperiencedSchedulingExperiencedCustomer ServiceExperiencedClient RetentionExperiencedCall ControlExperiencedComplaint resolutionExperiencedGreetingExperiencedActivity PlanningExperiencedLanguagesEnglishNativeSpanishNativeBuilt strong client relationships through professional demeanor and excellent interpersonal skills. Organized executive travel arrangements, ensuring seamless and efficient itineraries. Greeted visitors and customers, providing knowledgeable and friendly assistance. Managed appointment confirmations, client communications, and record updates. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.