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CANDRENACALHOUNPHONE NUMBER AVAILABLEEMAIL AVAILABLEmColumbia, SC 29229SUMMARYDiplomatic customer serviceprofessional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. SKILLS Dsta Entry. Claims Complaint Resolution Medical Office Experience Computer skills (10+ years) Microsoft Word (10+ years) Microsoft Outlook Benefits. Deductible CertifiedMedicationTechnician EnrollmentEXPERIENCECustomer Service RepresentativeTexasExpress Scripts/ Sep 2022 to Oct 2023 AEP an SEP Enrollments VerifyBenefits, Deductibles, Copays Prior Authorization ordering meds speaking with Pharmacy Also check claims for members.Customer Service RepresentativeOklahomaAmeriSave Mortgage/ Dec 2021 to Apr 2022 Checking interest rates for customers connecting them to Loan officers Taking Mortgage PaymentsCustomer Service RepresentativeCharlotte, NCT-Mobile/ Oct 2019 to Nov 2021 Taking Cell phones payments Upgrading phones & give details about new dealsMedication Technician /SupervisorRock Hill, SCMORNINGSIDE ASSISTED LIVING/ Apr 2017 to Aug 2019 Passing out Medications on a Timely base Ordering medications using Codes Checking an Taking Vitals signs Teaching ADLsCustomer Service RepresentativeCharlotte, NCSynchrony/ Jan 2016 to Nov 2016 Take Credit Card Payments and Applications Fraud training Credit ChecksCustomer Service RepresentativeCharlotte, NCConnextions Call Center/ Sep 2008 to Dec 2015 Enrolling AEP an SEP VerifyingBenefits Calling customers when Pharmacy reports not picking upmedications Using codes an PA for medications.Also chey Claims that didn't process. EDUCATION AND TRAININGCNA/ CertifiedMedicationTechinEmergencyMedicalServices York Technical College Aug 1986Rock Hill, SCHigh school diplomaRock Hill High School Jun 1985Rock Hill, SC