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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE (Main Email)Tampa, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceStudent Loan Processor (REMOTE)Wipro-Tampa, FLNovember 2023 to May 2024 Application Review: Evaluating loan applications to ensure all required documentation is complete and accurate. Eligibility Verification: Confirming applicants meet the necessary criteria, such as enrollment status and financial need. Data Entry and Management: Inputting and maintaining accurate records of applicant information and loan transactions in relevant databases. Compliance: Ensuring all processes comply with federal, state, and institutional regulations.. Problem-Solving: Addressing discrepancies and troubleshooting issues that arise during the loan processing cycle.Digital Business Analyst (REMOTE)UBS Financial Service-RemoteSeptember 2022 to September 2023 Took calls to update clients on status of there accounts Gave information about claims to appropriate individuals (owner of account) Uphold relationships and communication with branch, back office and clients. Receive calls of clients wanted to get a better insight of their online accounts Resolved calls in a timely manner.Claims Specialist (REMOTE)Transamerica-RemoteApril 2022 to December 2022 Took claims calls to update customers on status of claims. Gave information about claims to appropriate individuals. Uphold relationships and communication with insurance departments and clients. Organized and presented claim review plans. Negotiated settlements. Resolved claims in a timely manner.Prod Suport Rep Tier II (REMOTE)Jack Henry and Associates, Inc.-RemoteJuly 2021 to March 2022 Assisted members with account problems, transactions and giving general information about there credit union. Provided applications and product support to customers as well as the sales and service teams. Took appropriate steps to bring any open support cases to resolution in a timely manner. Customer Service Representative (REMOTE)Amazon.com-Tampa, FLApril 2020 to February 2021 Took calls for customers in need of signing up for memberships, and tracking shipped orders. Processed orders, forms, applications, and requests. Kept records of customer interactions, transactions, comments, and complaints. Communicated and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process. Customer Service AssociateConcentrix-Tampa Palms, FLFebruary 2017 to February 2020 Took calls and placed orders. Responded promptly and professionally to incoming customer inquiries in person, by telephone, or by email. Maintained an updated knowledge of the organization's products, services, and customer service policies. Assisted clients by demonstrating the use of goods and programs and answering any questions they may have. Participated in training opportunities provided by the organization or by outside entities Established and maintained good rapport with customers by using positive language and anticipating their needsCashier/Customer ServiceWinn Dixie-Thonotosassa, FLMay 2016 to January 2017 Rang out customers items, Ran cash register. Provided a positive customer experience with fair, friendly, and courteous service. Registered sales on a cash register by scanning items, itemizing and totaling customers purchases. Resolved customer issues and answers questions. Maintained a safe and clean working environment by complying with procedures, rules, and regulations. EducationHigh school diplomaArmwood High School - Tampa, FL, USAugust 2012 to June 2016Skills CSR Call Center Customer Service Customer Support Live Chat Troubleshooting Technical Support Negotiation Account Management Communication skills Microsoft Office English Organizational skills Data entry Sales Customer service |
