| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate.CONTACTIrving, US Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESKILLSCommunicationOrganizationData LiteracyAdaptabilityDynamic Inclusive Team MemberLeadership ExperienceConflict ResolutionCollaborationMicrosoft OfficeTableauQuickBooksAWARDS & LEADERSHIPPresident's List, 2021-2022Dean's List, Fall 2022, Spring 2023Summit Award Scholarship ($4,000) 2023, 2024Member, Society of Human Resource Management (Spring 2023-Present)Member, National Society of Leadership and Success (Spring 2022-Present)Volunteer, Irving ASPCA (February 2021-Present)PROJECTSORGANIZATIONAL BEHAVIOR CASE STUDY PROJECT, UNT Spring 2023Dravities Industries (Prompt) Analyzed a workplace issue of over 500+ employees in the case study, identifying key organizational behavior challenges such as 40% turnover rate, 25% underrepresentation of minority groups, leadership gaps, and lack of collaboration contributing to significant underperformance, low morale, and lack of diversity. Presented a detailed action plan including diversity and inclusion initiatives, optimization of performance management systems, training and development for skill enhancement, employee programs and rewards, and career coaching aiming to increase minority representation by 15%, boost performance by 25%, and reduce turnover by 25%. Collaborated and organized with a group of 4 members to address the obstacles of the firm and produce collective solution development.Highly motivated and detail-oriented third-year student eager to apply skills and education to a growth-oriented position. Proven excellence in organizational and interpersonal capabilities and driven to gain further real-world experience contributing to administrative goals and objectives. I am actively seeking an internship role to channel my passion for Human Resources.EDUCATIONExpected in August 2025BBA Human Resource ManagementUniversity of North Texas, Denton, TXGPA 3.6/4.0May 2022Associate of Applied ScienceDallas College, Irving, TXGPA 4.0/4.0EXPERIENCEMay 2013 - December 2016Customer Service Representative EMBROIDME, DallasAssisted an average of 50+ customers per week with product selection and custom embroidery designs leading to a 95% customer satisfaction rateProcessed 100+ orders per week coordinating with the production team to ensure on-time order completionManaged daily transactions totaling $2,000+ and accurately handled invoicing and inventory for 500+ product items delivering high-quality customer service and timely project follow ups.April 2009 - November 2012Junior Reverse Mortgage Closer PARADISE SETTLEMENT SERVICES, LLC, LewisvilleAssisted in preparing and reviewing 40+ loan closing packages per month, ensuring 100% compliance with legal requirements and company policiesCoordinated with 5+ loan officers and underwriters daily, producing timely resolution of discrepancies which contributed to meeting a 96% on-time closing rateFacilitated the successful closure of 40-50 mortgage loans per month, managing deadlines and ensuring all closing conditions were met accurately.May 2007 - March 2009Lead Bartender/Waitress/Trainer FRANKIE'S SPORTS BAR, Fort WorthManaged the preparation of 300+ drink and food orders during peak game nights, ensuring accuracy and speed under high-pressure conditions while maintaining responsible serving practices by adhering to Texas Alcoholic Beverage Commission (TABC) guidelines.Oversaw and accurately maintained weekly inventory for over 150 different beverages and implemented waste reduction measures resulting in consistent and precise stock levelsTrained and supervised a team of 8-12 bartenders and servers, improving efficiency by 20% and reducing customer wait times contributing to 4.4-star Google rating and increasing sales by 10% during peak sports seasonsPassionately ensured compliance, reconciling an average of $5,000-$10,000 in sales per night and ensured accurate drawer counts while maintaining correct financial reports and end-of-shift closeouts..EMILY WALL |
