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Candidate's Name , MSWNew York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEDynamic and seasoned social services professional with a decade of industry expertise, holding a Master of Social Work (MSW) and an MBA. Fusing compassionate leadership with strategic business insight, I specialize in facilitating seamless client transitions, optimizing resource access, and expanding service networks through effective negotiation. Tailoring interventions to individual needs, I drive positive outcomes and remain committed to innovation and client- centered practices, ensuring a meaningful impact in the field. CORE COMPETENCIESInterdisciplinary Case Management  Crisis Intervention  Epic  Athena  Cognito  Cares Assessment Counselling  Workflow Coordination Cultural Competency  Resources Coordination  Performance Evaluation Medical Terminology  Laboratory Techniques  Policy Implementation  Data Interpretation  Equipment Maintenance  Specimen Processing  Advocacy  Patient Care Documentation  Record-Keeping  Safety Protocols  Negotiation Skills  Time Management  Solution-Focused Brief Therapy  Empathy PROFESSIONAL WORK EXPERIENCEPlatinum Community CareSocial Worker (Contract) November 2023- Present Lead interdisciplinary case management, overseeing diverse shelter-based individuals with medical, behavioral, substance, and social challenges, resulting in increased wellness and reduced emergency room visits. Provide culturally competent crisis intervention, risk assessment, and psycho-education, demonstrating expertise in trauma triage, peer support, and emergency evaluations for mental health, substance use, occupational needs, and domestic violence. Advocate for families with NYC's Administration for Children's Services, making effective referrals and ensuring appropriate linkages. Collaborate with service providers to enhance engagement, educate staff, and facilitate family meetings for collaborative planning efforts. Coordinate with emergency services and hospital social workers during critical situations, such as laboring moms and newborns, ensuring seamless support.NYU Langone Cancer CenterMedical Secretary April 2019  November 2023 Enhance patient care and well-being by effectively managing prescription renewals and collaborating closely with physicians to ensure timely medication refills and optimal patient satisfaction. Seamlessly coordinate treatment schedules and efficiently handle telephone inquiries in the treatment area, optimizing patient care coordination for more streamlined and responsive service delivery. Prioritize patient safety and infection control through the meticulous cleaning and sterilization of equipment after use, creating a hygienic environment that promotes the well-being of patients. Provide invaluable support to physicians during medical procedures, including GI procedures and medical exams, contributing to a smooth workflow and fostering a positive and comforting patient experience. Fordham University Life WorksEAP Tele-Counselor Remote March 2022  December 2022 Applied solution-focused brief therapy for comprehensive client assessments, exemplifying a dedication to evidence- based practices in social work. Demonstrated swift responsiveness in crisis intervention through timely telephone consultations, ensuring immediate support for clients in distress. Managed counseling sessions efficiently within a 50-minute timeframe, showcasing strong organizational and time management skills with meticulous documentation. Communicated clearly and concisely about EAP and Gambling Services, fostering a thorough understanding of available support resources among clients.Mount Sinai HospitalMedical Assistant for the ENT (Ears, Nose, and Throat) July 2018  April 2019 Offered empathetic and dedicated support as a Patient Tech in the ENT (Ears, Nose, and Throat) department at Mount Sinai Hospital, ensuring the well-being and comfort of patients during their healthcare journey. Meticulously upheld accurate and updated patient records, adhering to strict hospital protocols and safeguarding the confidentiality of sensitive information, showcasing a commitment to privacy and compliance. Exhibited expertise in operating a range of medical equipment and devices, enabling the delivery of top-notch healthcare services with precision and effectiveness. Thrived as a collaborative team member, actively engaging with a multidisciplinary healthcare team to foster a positive and cohesive work environment, resulting in enhanced patient outcomes and holistic care. MD VIP Concierge ServicesDr. Lisa Fishman Front Officer April 2017  February 2018 Spearheaded the seamless pre-authorization of crucial medical procedures and obtained essential medical approvals, guaranteeing efficient coordination and timely delivery of vital healthcare services. Demonstrated exceptional management of e-script pharmacy prescription refills, ensuring accurate and prompt fulfillment of patients' medication requirements, thereby promoting optimal health outcomes. Skillfully coordinated with various reputable vendors, including Quest, Lab Corp, Enzo, and Cleveland Labs, to procure essential blood labs and facilitate crucial diagnostic testing, enabling precise and timely diagnoses. Exhibited outstanding appointment scheduling expertise, adeptly managing regular and rescheduled cancellations, optimizing patient scheduling efficiency, and maximizing resource allocation for enhanced service delivery. Weil Cornell/Institute for Families/NYUMedical Technician Hematology/ Oncology September 2016  August 2017 Conducted comprehensive physical assessments, routine tests, and specimen collections, ensuring accurate and timely results for precise diagnosis and effective treatment planning. Administered EKGs and pulmonary function tests using state-of-the-art equipment and advanced techniques, thoroughly evaluating patients cardiovascular and respiratory health. Demonstrated exceptional patient registration and front desk support proficiency, efficiently managing administrative tasks and optimizing workflow efficiency. Skillfully obtained and recorded vital signs, including blood pressure, temperature, height, and weight, providing crucial information for ongoing monitoring of the patients overall health and well-being. ADDITIONAL WORK EXPERIENCEMorledge Medical Dr. LouisCertified Medical Assistant /Administrative Assistant (Part-Time) November 2014  August 2016 Presbyterian Senior Support Service CenterDirector / Program Manager January 2008  June 2011 NYC Human Resource Administration (Temp Assignment) Case Manager June 2007  January 2008Liberty Behavioral Management, IncBenefits Specialist Coordinator March 2003  May 2006 EDUCATIONFordham University Major: Social Services (MSW) 2023Monroe College Major: Business Administration (MBA) 2007 Major: Business Administration (BA) 2005