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Click here or scroll down to respond to this candidateKLCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE China Spring, TX Street Address
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.I have extensive experience and progressive leadership development within customer service and sales, focusing on creating an organized team approach to meeting organizational goals and needs. Key Account DevelopmentSales PlanningClient Relationship ManagementProtability OptimizationAccount ManagementSolution SellingCold CallingSales TrackingMarket ResearchStrategic PlanningSales Strategy DevelopmentPersuasive NegotiationsProt and Revenue-Generating StrategiesSales OperationsTerritory Sales ManagementSales ReportingProposal DevelopmentNegotiations Expert and Strong Deal CloserGoal SettingProduct and Service SalesSuperb Time ManagementBrand-Building StrategiesVerbal and Written CommunicationSales Territory GrowthProduct KnowledgeRelationship BuildingRisk MitigationPromotional Sales EventsSales Engagement TechniquesResolution-OrientedContinuous ImprovementsSales ProcessDirect SalesConsultative and Relationship SellingConsultative SalesExceptional Multi-TaskerMarketing StrategySales ExpertiseSalesforceRapport and Relationship BuildingComplex Project NegotiationsSales PresentationsProduct and Service ManagementTerritory and Account ManagementTerritory ManagementProduct and Service KnowledgeContract Negotiation and Closing TacticsSales and MarketingCustomer Relationship ManagementSales Proposal CreationTime ManagementWeb Technologies and ServicesSales StrategiesB2B SalesLead GenerationAppointment SchedulingCustomer Complaint ResolutionIncoming Call ManagementBusiness Growth and RetentionSales Quota AchievementCustomer Needs AssessmentContract Negotiation ExpertiseCustomer Service and Sales ExpertiseUpsellingBusiness DevelopmentMarketing PromotionsOpening and Closing ProceduresCash HandlingTeam Member MotivationAccount ServicingStocking and ReplenishingContract NegotiationCareer ObjectiveSkillsExcellent Communication SkillsProspecting SkillsSales and Market DevelopmentCRM SoftwareSocial Media SavvyExceeds Sales GoalsService-Driven SalesSta Training and MotivationStore Opening and ClosingProcessing PaymentsMerchandising ProciencyFull-Cycle Sales ProcessEective Customer UpsellingContractor Connect Midland, TXCustomer Service/Sales Manager01/2017 - 01/2022Developed and implemented sales strategies to increase market share. Identied and developed new markets for products or services. Working under pressure and adapting to new situations that arose. Established relationships with key clients, while maintaining existing customer base.Analyzed data to identify trends in customer behavior and develop plans accordingly.Monitored industry trends and competitor activities to stay ahead of the competition.Collaborated with marketing team to create promotional materials for target customers.Managed daily operations of sales department, including supervision of sta members.Trained, coached, and mentored junior sales personnel to ensure success in their roles.Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.Performed sales consultations and educated clients on products and services.Maintained professional network of potential clients and business opportunities.Achieved company growth and brand development through market expansion and sales.Analyzed business and sales targets using critical problem-solving skills. Established new accounts and serviced existing accounts maintaining professional relationships.Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and protability.Executed and created strategic sales plans to expand customer base and extend global reach.Developed successful strategies and goals to penetrate new territories by assessing competitor oerings and approaches.Researched and capitalized on emerging opportunities to build business and expand customer base.Resolved customer complaints regarding sales and service. Coached, developed and motivated team to achieve revenue goals. Directed and coordinated products, services and sales activities. Established ambitious goals for employees to promote achievement and surpass business targets.Delivered sales presentations focused on oerings and unique advantages Experienceover competitors.Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.Enhanced sales volume through skilled support to both new and inactive customers.Sprint Waco, TXCustomer Service/Sales Representative01/2012 - 01/2017Answered incoming customer calls regarding product questions, sales inquiries, and complaints.Provided accurate information about products and services. Resolved customer service issues in a timely manner. Processed orders, forms, applications, and requests. Maintained records of customer interactions and transactions. Built sustainable relationships with customers through open communication.Identied potential opportunities to upsell products or services. Adhered to company policies when dealing with customers. Performed follow-up calls to conrm customer satisfaction with product or service received.Suggested additional products or services that may benet the customer's needs.Provided feedback from customers to management regarding service failures or customer concerns.Recognized potential areas needing improvement in the customer service process.Educated customers on product features and benets. Analyzed trends in consumer behavior and preferences. Ensured compliance with all applicable laws and regulations related to the sale of goods or services.Answered customer questions about products and services and recommended appropriate solutions.Built and maintained knowledge of evolving product and service oerings to promote additional sales to existing customers. Educated customers on product features and technical details to highlight benets.Negotiated prices and set up contracts to nalize sales agreements. Generated quotes, processed payments and documented customer communications.Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.Drove increased engagement with productive conversations and ongoing relationship management.Followed up on leads and pursued appointment opportunities to convert prospects into new customers.Evaluated benets for each customer to determine service needs and address concerns.Handled customer billing errors by researching issues in system and asking detailed questions.Tracked down sources of special products and services to meet customers' special needs.Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives. Used excellent verbal skills to engage customers in conversation and eectively determine needs and requirements.Listened to customer needs to identify and recommend best products and services.Identied customer needs by asking questions and advising on best solutions.Greeted and assisted customers to foster positive experiences. Produced sales documents, nalized deals and led records. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Drove sales of company products and services by meeting with customers using strategic and organized approach.Operated register, handled cash and processed credit and debit card transactions.Maximized sales by keeping areas tidy, fully stocked and correctly priced. Maintained well-stocked and organized sales oor with latest merchandise to drive sustained sales revenue.Reset store displays for special events and seasonal merchandise changes. J.B. Hunt Equipment Services Dallas, TXCustomer Service/Sales Representative01/2006 - 12/2012Answered incoming customer calls regarding product questions, sales inquiries, and complaints.Provided accurate information about products and services. Resolved customer service issues in a timely manner. Built sustainable relationships with customers through open communication.Identied potential opportunities to upsell products or services. Adhered to company policies when dealing with customers. Performed follow-up calls to conrm customer satisfaction with product or service received.Suggested additional products or services that may benet the customer's needs.Provided feedback from customers to management regarding service failures or customer concerns.Compiled reports on overall customer satisfaction. Recognized potential areas needing improvement in the customer service process.Collaborated with other departments to ensure ecient resolution of customer problems.Educated customers on product features and benets. Analyzed trends in consumer behavior and preferences. Maintained an understanding of competitive landscape in order to eectively respond to changing market dynamics.Answered customer questions about products and services and recommended appropriate solutions.Educated customers on product features and technical details to highlight benets.Negotiated prices and set up contracts to nalize sales agreements. Generated quotes, processed payments and documented customer communications.Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.Drove increased engagement with productive conversations and ongoing relationship management.Generated more than 450 leads per day and pursued appointment opportunities to convert prospects into new customers. Answered, screened and processed high volume of calls daily with call management system and web-based communications.Maintained strong call control and quickly worked through scripts to address problems.Evaluated benets for each caller to determine service needs and address concerns.Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives. Used excellent verbal skills to engage customers in conversation and eectively determine needs and requirements.Produced sales documents, nalized deals and led records. Conferred with management to oer feedback on operations and promotions based on customer preferences and purchasing habits. Followed up on customer inquiries not immediately resolved. Developed strategies for improving the customer experience. D.R. Johnny Howton MD Waco, TXMedical Receptionist01/2004 - 01/2006Greeted and checked in patients, updating patient information in computer system.Veried insurance coverage for appointments and collected co-payments as required.Scheduled patient appointments, verifying accuracy of appointment times with providers.Answered incoming calls, responding to inquiries from patients and other medical oces.Prepared charts for new patients, ensuring all necessary forms were completed correctly.Assisted with ling of medical records and documents, maintaining accurate electronic les.Performed data entry tasks related to billing and collections procedures. Processed referrals for specialist care when requested by physicians or patients.Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient les. Managed oce phone lines by checking voicemail, returning calls and directing messages to team members.Carried out daily tasks by professionally communicating with physicians, nursing sta, technicians and medical assistants.Called patients to conrm scheduled appointments and obtain additional details.Entered insurance, demographics and health history into patient database. Delivered high-quality administrative and customer service to sustain patient and work ows.Protected patients by observing strict HIPAA guidelines. Took messages from patients and promptly relayed to appropriate sta. Photocopied insurance cards, documented details and veried patient coverage for upcoming procedures or appointments.Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.Processed patient payments and scanned identication and insurance cards.Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.Maintained patient accounts by obtaining, recording and updating personal and nancial information.Informed patients of nancial responsibilities prior to rendering services. Adhered to HIPAA requirements to safeguard patient condentiality. Answered telephones and directed calls to appropriate medical or administrative sta.Scheduled and conrmed patient appointments and consultations. Communicated with patients with compassion while keeping medical information private.Managed front oce customer service, appointment management, billing and administration tasks to streamline workow.Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Compiled and coded patient information or data in appropriate computer system.Collaborated with medical scientists to prepare reports, articles or conference presentations.+Checked patients in and out for appointments and collected co-payments. Straightened up waiting room to maintain neat and organized space. China Spring High School China Spring, TXHigh School Diploma05/2004Active Listening SkillsCommunication SkillsComputer SkillsCustomer Service SkillsInterpersonal SkillsLeadership SkillsManagement SkillsProblem-Solving SkillsTime Management SkillsTransferable SkillsResults-driven and motivatedExceed goals and a strong work ethicStrong self-disciplineTime management abilitiesExcellent communication skills, both written and verbal Procient in utilizing various remote collaboration tools and software Highly adaptable and resourcefulAbility to quickly learn new technologies and adapt to changing work environments Strong problem-solving skillsDetail-oriented and organizedEducation and TrainingActivities and HonorsNational Honor Role SocietyAccomplishments |
