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SKILLSPurchasing, Managing Personnel, Inventory Control, Microsoft Office, Negotiation, Documentation, Supply Management, Analyzing Information, Customer ServiceEXPERIENCEAssociate Fortrea 2/2018 to Present.The Program Associate is expected to support the staff, program(s) and the Supervisors. Provide agent training and coaching. Stay current on programs latest procedures. Ensure that program training, quality, and audit requirements stay in compliance. Leading training sessions for staff comprise of software updates, program updates.IT Procurement Specialist HH Gregg 5/2016 to 2/2018Managed the ordering of all IT equipment and supplies for entire company. Controlled the online store for ordering supplies for all the store locations thru out the US. Oversaw the implementation of switching the company cell phone program to a new vendor. Negotiated pricing for equipment or supplies as needed. Assembled monthly reports for accounting for the online inventory.Customer Service/Project Manager WMG 2/2003 to 1/2016Motivated and supported team task ensuring cross training withing the department. Managed the companys top customers with all their projects daily. Spearheaded the implementation of new system for entering orders into SysPro system. Facilitated training of employees in SysPro and how to handle customer problems. Assigned work; provided instructions and monitored performances for all staff.Executive Assistant United Steel 2/2002 to 2/2003Coordinated and processed payroll and human resources action needed for company. Supported all typing and special projects for the CEO daily. Prioritized all incoming correspondence to appropriate management as needed. Handled all incoming phone calls for the CEO. Prepared monthly spreadsheets for account payables and receivable, did weekly payroll.Senior Buyer USA Group, Inc 5/1981 to 2/2002Created new company-wide internet ordering system that streamlined the ordering of office supplies. Responsible for over $5M of forms printing inventory. Supervised the department while Supervisor was out on medical leave. Coordiant4ed the purchasing of all PC hardware/software and office furniture set ups for the company. Contributed to testing and implement of PeopleSoft Financial 8.0 during the merger of new software.EDUCATIONDegree Date Earned SchoolHigh School Diploma from Madison Consolidated High School graduated 1981OBJECTIVEExperienced professional with proven ability. Very well versed in Purchasing and Customer Service management. Dedicated and dependable hard worker.EMAIL AVAILABLE or EMAIL AVAILABLEPHONE NUMBER AVAILABLELinkedIn URLTwitter handleLink to other online properties: Portfolio/Website/BlogVOLUNTEER EXPERIENCE OR LEADERSHIPNotary Public for State of IndianaVolunteer with Volunteer Fire Dept to help organize community day event.Volunteer with Special OlympicsRecognized for outstanding leadership and customer service awarded Employee of Month several timesStreamlined process of order entry making department run more efficiently