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Click here or scroll down to respond to this candidateCandidate's Name
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FL.EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional Summary:20 years of experience in the IT/Telecommunications (Telcom) industry performing systems installation, maintenance, testing, and repair for LAN/WAN Systems. Assisting and providing resolutions in a ticketed system for MS/Windows and Cisco products. Diagnoses and troubleshoots software and hardware problems and helps customer install programs and application.Proficiency:A+, Network+, Security+, currently completing CCNA. VOIP Support Services, Field Service Technician, Help Desk and Customer Support (Remote).Networking: General Setup, troubleshooting and testing Cabling Terminations and configurations. Capable of fulfilling tasks and requirements, completing tasks in a timely fashion. Collaborates with teammates to support and meet customer expectations.Employment Summary:Northrup Grumman/ Atos06/20 PresentMelbourne, FLNetwork Engineer Service Desk/ SupportActive Directory AD/ SCCMTicket management (Service Now) Reviews the trouble ticket queue to identify issues that need to be addressed Resolves tickets within established SLAs.Password Reset, LAN/WANReimaging Dell and HP maximize Systems up time and performance.Provide internal IT users with network and connectivity technical support. Respond to users concerning their access to resources on the network/devices via Help desk escalations.Instructs and assists users in the use of personal computers and networks, investigates information, network and communications needs of users.Participates in new installations, Migrations testing and special projects as needed.Field service assistance and resolves end user issues, establishes and maintains High level of customer satisfaction.Bio-Reference Laboratories / K-Force06/19 06/20Melbourne, Fl.Jr Systems Admin.Assisted in completion of ticketing systems assignmentsPassword reset, call manager, grouping assignments ect.Windows server and windows 10 updatesPrinter/Printing issues and repairsActive directory / PC Imaging/programing PC setupBreak fix Wifi and accessories, Firewall setup and switch config.Robert Half08/17 06/19Melbourne, Fl.Network TechnicianCut over Activity, End user supportConfiguration/ Imaging and re-imagingHelp Desk Support/ Next day supportShare Point updates and Information TrackingOutsource07/16 07/17Melbourne Fl.Network TechnicianProvides network assistance, field services, remote access.Installation of service equipment cabling, mounting devices.Assists clients with the necessary information to maintain service level quality.Enhances network productivity with accurate information of servers, routers, switches, and end user support.DRS04/17 07/18Melbourne Fl.Test EngineerQuality assistance engineer.Test products in a demilitarize zone.Equipment inspections.Assisted Customers with product knowledge.Harris Communication09/16 04/17Melbourne Fl.Voice Support ServicePerformed Mac Ids on VOIP and legacy Phone systems as well a voicemail boxes.Cisco call manager, adding phones and associating them with CTI devices.MS excel and spreadsheets proficient Voice mail Gateways and voicemail integration.RTMT Diagnostic troubleshooting for Call Manager and Unity.Inventory, Configuration, Procedures and WorkflowLockheed Martin11/15 08/16Orlando Fl.Network Engineer 1Field service ticket agent.VOIP connection service / troubleshooting.Diagnoses and troubleshoot SW/HW issues.Applies technical knowledge to identify the root cause of customers and helps customers install applications and programs.Addresses clients needs and concerns appropriately and promptly, escalating tickets appropriately to the Senior engineers.Ericson/Sprint08/15 -11/15Maitland Fl.Network EngineerTriage Ticket AssessmentServes as a first point of contact for all technical support issues.Coordinates with technical teammates and vendor.Detailed systems with updates and SLA expectations in a timely fashion.Assess and coordinates for Cell Towers and Directional information.Convergys11/14 08/15Lake Mary Fl.Technical Support SpecialistATT wireless and Spectrum Technical support agent.Reference guidelines and procedures in a call center environment.Service customer accounts and billing for wireless support.Configured and troubleshooting voicemail.Managed Online Customer Chat support/agent.Suntrust Bank05/12 09/14Orlando Fl.Network Engineer 1Voice Support Services remote Technician.Assigned tickets to FSO technicians and resolved end user support remotely.Software installations, port swaps, coverage paths, on Avaya systems.RDP remote access to add and remove programs, moves adds and changes.Configuration and troubleshooting Call manager express.Teksystems/USIS03/06 5/11NY,NYNetwork TechnicianConfigured Network Switches based on standards provided.Installed patch panels and terminations for cabling.Configured Cisco and Avaya phone systems. Soft phones HW/SWTroubleshooting and testing of IP phones and phone systems.EMR Systems, Data Transfer, Data Center, Network Security, Voip Networks.Bell Atlantic / Verizon08/96 03/05Installed and repaired POTS lines residential /commercial properties.Maintained knowledge of voice and data communications and related technologies.Configured T1 service, satellite equipment and services, and managed special projects.F1, F2 line/facility installerEducation:East Orange High School / E.Orange NJ 1990 1994 (Communications)Kean University /Union NJ 1994 -1996 (Computer Science)Empire Technologies / E.Orange NJ 1997 (Computer Programming)Technology Consulting Services / NY, NY 2005 (Networking N+ A+)New Horizons Technical School / Orlando Fl 2014 2019 (Recert N+ A+ Security + Currently completing CCNA)References:ROBERT PARDON PHONE NUMBER AVAILABLE NORTHRUP GRUMMANJEFFEREY BENNETT PHONE NUMBER AVAILABLE NORTHRUP GRUMMANDENNIS HARDEN 352 467-0489 SUNTRUST TEAM SUPERVISORANDREW RUSTBOLDT PHONE NUMBER AVAILABLE NORTHRUP GRUMMANMACHIKO GIBBS PHONE NUMBER AVAILABLE ERICCSONTOM LUREN PHONE NUMBER AVAILABLE LOCKHEED MARTINALLEN FREDRICKSON PHONE NUMBER AVAILABLE LOCKHEED MARTINLAWRENCE DAVIS PHONE NUMBER AVAILABLE LOCKHEED MARTIN |
