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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
ObjectiveSeeking a challenging position within a growth-oriented firm, where I can leverage my skills and experience to contribute effectively to a dynamic team and achieve personal and organizational goals. SkillsGoal oriented problem solver with strong analytical skills and attention to detailExcellent work ethic with desire to succeed and continuously surpass expectationsAbility to learn new technologies and quickly adapt to any work environmentCan flex between working independently, within a team, cross-functionally and have experience leading teamsProficient in MS Office including Word, Excel, PowerPoint, Outlook as well as Adobe, CRM/ERP/SAP platforms ExperienceOct 2022 Apr 2024 Chase Receivables CoAdvantage Resources Fairfield, NJ Client Services Associate Oct 2022 Apr 2024Delivered courteous and prompt client support and oversight via various means and utilized secure web portal that helped build rapport and achieve client management objectives.Oversaw, created, and provided detailed standard reporting and reconciliations for largest clients.Collaborated with Revenue Processing and New Business Transfer teams for inquiries, development, and submission of ad-hoc client reporting.Maintained contact management systems with all relevant client and patient information to ensure accuracy.Facilitated and crafted interdepartmental strategies and standard operating procedures to help improve communication and cross-collaboration internally and externally to meet business needs.Led development of internal project list workflow model that helped identify areas of opportunity and potential gaps/risks while establishing a resolution-based approach to improve inefficiencies and streamline processes.Provided support, training and assistance where needed within and outside of the organization. Sep 1998 Mar 2020 Applied Nutrition Corp. Nutricia North America Cedar Knolls, NJ Reimbursement Care Manager Jun 2016 Mar 2020Supervised day-to-day operations of Reimbursement Care team to ensure high performance and quality of service while employing best-care objectives.Developed annual performance plans and provided coaching, training and performance reviews for my team.Key conduit between Reimbursement Care Specialists and leadership team.Defined metrics for success using key performance indicators, leading to continuous measurement, reporting and feedback for teams and leadership.Successfully built and maintained a winning strategy with proven results helping 9 out of 10 patients gain sufficient coverage and ease of access to life sustaining medical food product needs.Collaborated on cross-functional objectives with Sales, Marketing, Medical, Operations and other functions on sales progress, trends, stock risk management, opportunities and issues for reimbursement care while maintaining a resolution-based mindset.Provided analytical insight into regional data utilizing company resources for support of efforts while identifying, defining, and coordinating efforts to perform corrective actions when needed.Developed, implemented, and trained standard operating procedures (SOPs) to streamline identified inefficiencies while supporting business needs and ensuring compliance.Oversaw departmental escalation matters to resolve challenges and ensure positive outcomes. Customer Sales Care Manager Nov 2013 Jun 2016Developed, trained and supervised the customer service team, ensuring that the quality of service delivered to customers was professional and courteous, and that orders were processed efficiently and accurately.Executed departmental strategies to meet best-care objectives while improving customer satisfaction.Led cross-functional departments to establish and report on key performance indicators utilized to drive and maintain improved service levels and implemented corrective action plans where needed.Ensured prompt responses and follow-up actions related to all customer inquiries. PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Applied Nutrition Corp. (acquired by Nutricia North America Dec 2012) Director of Operations Oct 2010 Nov 2013Directed and oversaw operational objectives and initiatives to accomplish company mission and goals.Evaluated operating systems, strategies, and procedures to improve inefficiencies in collaboration with key stakeholders and implemented changes to ensure company met internal and external business needs within the medical food industry market.Managed and supported Customer Service and Coverage Specialist departments as well as Business Coordinators to achieve common goals.Collaborated daily with Production Manager and Supply Chain to ascertain raw materials and forecasting needs as well as assuring smooth production and shipping activities.Monitored and worked closely with Quality Control to ensure safety and quality standards were being met and on time for all raw materials and finished products within parameters set by product specifications and food and safety guidelines.Member of the WISE (Working in a Safe Environment) Management Team; led all sub-committee meetings to address and uphold the companys quality and safety standards for excellence.Managed inventory, forecasting and procurement needs for all office, warehouse and production supplies; including equipment, raw materials, packaging, and finished goods.Sourced vendors, managed relationships including contract negotiations to secure favorable terms to meet organizational goals.Worked with vendors on delivery and production issues to mitigate impact to finished product to help meet customer demands and evaluated supplier performance by price, quality and on-time delivery.Monitored inventory levels closely for reconciliation, to prevent stockouts or excessive holding costs and/or verifying FIFO to reduce write-off risk.Reviewed and analyzed KPIs regularly to track progress towards goals, shared with teams and fellow- leadership and identified areas of opportunity for change implementation if warranted. Office Manager May 2002 Oct 2010Coordinated sales team needs including support and dissemination of workflow and down streamed to teams.Procured all office and production supplies and oversaw inventory quality control and follow-up.In-house IT support for hardware/software up-keep; oversaw creation and customization of systems.Proof-red, performed light graphic design, new item creation and execution of product-to-market.Creation and upkeep of all in-house documentation including letter templates, pricing structures, product specifications, SOPs, machine operations, labeling, etc.Event planner, sample fulfillment coordinator, special promotion content creator.Human resources support in areas of benefits, employee leave coordination, tax forms, employment verification, and confidentiality agreements.Customer Service and Shipping/Receiving Representative Sep 1998 May 2002New account setup, customer support, issue resolution, master data maintenance, filing, correspondence, shredding.Data entry, order processing, managed priority shipments and inventory, and assisted other areas.Assisted with development, customization and implementation of company ERP and CRM solutions software to meet internal and external company needs. Education1993 1995 County College of Morris Randolph, NJAssociates Degree in Applied ScienceGPA: 3.8, Deans ListActivities2017 Present Girl Scouts of Northern New Jersey Hopatcong, NJ Co-Leader for Girl Scout Troop #97543GSNNJ Volunteer of Appreciation Award, Spring 2024 |
