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professional summaryexperienceCharlotte, North Carolina 28054PHONE NUMBER AVAILABLEW: EMAIL AVAILABLEMulti- Task AnalystMarketingCapacity PlanningTime managementMultitasking CapabilitiesData entry accuracyBusiness process improvementKnowledge and understanding ofHuman Resources ServiceNow andWorkday.Interpersonal SkillsOutstanding problem solving,investigative, and decision makingskillsStrong organizational skillsExperience performing qualityreviews and ensuring controlprocedures are followed.Reports AnalysisAbility to work effectively in a teamenvironment and across allorganizational levels, whereflexibility, collaboration, andadaptability are important.Experience recognizing andmitigating risk by executing andmonitoring controls.Ability to work in a fast paceddeadline driven environmentAbility to take initiative and workindependently with minimalsupervision in a structuredenvironment.Advanced Microsoft Office (Word,Excel, Powerpoint and Outlook,Teams) skills.Recruiting Software ExperiencePerformance ManagementAdministrative SupportData-driven Decision MakingAdaptabilityHuman ResourcesData AnalysisEntrepreneurial SpiritTeam BuildingInventory ControlWorkflow ManagementStrategic Planningskillsrudy tamarakingr kDetail-oriented benefits Specialist knowledgeable about different programs and associated online or paper-based systems. Accurate in documenting information and organized in managing records. Offers great multitasking and problem-solving abilities.Hardworking building management professional accustomed to leading employees, monitoring contractors, and multitasking to handle wide-ranging maintenance tasks. Maintain compliance by keeping accurate records and inspection reports. Excellent knowledge of ways to optimize energy management and control costs.Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.History managing continuous workloads for organizations with high numbers of employees. Analytical in dealing with problems and confident in resolving conflicts.RXO Logistics Charlotte, North CarolinaAugust 2020 - CurrentFABP LTL Senior Operations AnalystSupervised daily operations to ensure smooth workflow and efficient resource utilization. Making sure that all employees knew our goals for the month.Processed customer payments and updated accounts receivable records. Payable accounts handled with proper knowledge of how to bill each account for the customer needs.Met daily business demands by coordinating team operations and logistics. Everyone works independently ans moderately unsupervised.Fostering a positive work environment for my team encouraged successful collaborations and employee satisfaction while being under pressure. Monitored key performance indicators KPIs to measure operational success. Aligned new business strategies with vision, mission and goals of organization. Evaluated organization's performance data to support decision-making processes. Kronos systemChick Fil A Charlotte, North CarolinaFebruary 2017 - August 2020Director Of Human Resources Operations Established positive work environment by fostering culture of trust and open communication. Investigated workplace complaints related to harassment or discrimination and documenting every personal interaction such as complaints or concerns.Managed annual performance review process. I would host each meeting and strategize a plan for any room for improvements for daily operations.Provided guidance on employee development opportunities, such as training courses or certifications.Facilitated onboarding of new employees, including orientation and training programs. Having every new employee know how chick-Fil-A all started from the beginning. Fitting check for new employees during the onboarding process. Ensured compliance with employment laws and regulations. Making sure our employees understood the importance of staying safe and cleanliness. L Assessed organizational effectiveness through analysis of turnover trends or employee satisfaction surveys.educationlanguagevolunteerserv safe certifiedCustomer ServiceLogistics ManagementBudget Management Maintained accurate personnel records for compliance with federal and state regulations. Organized employee records consistently, staying compliant with internal and government requirements.Maid Pro Charlotte, North CarolinaOctober 2012 - February 2017Executive Office ManagerBuilt collaborative working relationships within organization to achieve goals. Making sure were dispatching our cleaners on time to every appointment.Analyzed compensation data to develop competitive salary structures for various positions. Based upon years and experience.Managed employee schedules, time-off requests, and attendance records. keeping track of absences and call outs.Served as point of contact for team of supervisors, owning complex and escalated issues. Our cleaners would dispatch the office if theres a minor or severe issue that affects their ability to clean.Received and directed incoming calls to personnel and voicemail, facilitating office communications. Set up cleaning appointments with customers. Confirm daily appointments by phone and text.Assisted with recruitment process by reviewing resumes and scheduling interviews, we would interview every day a qualifying candidate. Oversaw and managed appraisal system geared towards driving high performance. Ensured proper record-keeping of absences, leaves of absence, vacation time, etc., per company policy.Developed HR policies and procedures to ensure compliance with local, state, and federal regulations.Worked closely with employees in adjusting payroll deductions and updating personal information records.Diploma - Culinary ArtsEast Mecklenburg High, Charlotte, North CarolinaJune 2011English - NativeElevation Church Charlotte, NCMarch 2019 - February 2021Relief Volunteer Attended community events and meetings to promote organizational goals. Offered support during disaster relief efforts by distributing supplies or assisting displaced individuals. Servsafe Certification 3/13/2022, Which is good until 3/13/2027