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Yolanda BlueNewark, NJ Street Address  Mobile: PHONE NUMBER AVAILABLE Work: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYHighly skilled Customer Service Representative with over 5 years of experience in remote customer service roles. Proven ability to deliver excellent service in fast-paced environments, handle high-volume inquiries, and efficiently resolve customer issues. Proficient in using CRM tools like Salesforce to manage customer interactions. Strong focus on self-motivation, problem-solving, and adaptability in a remote setting, ensuring customer satisfaction and seamless team collaboration.WORK EXPERIENCERemote Customer Service RepresentativeWillis Towers Watson  Fayetteville, NCAugust 2021  July 2023Provided top-tier customer service remotely, managing high volumes of customer inquiries and troubleshooting concerns efficiently.Used CRM (Salesforce) to log customer interactions, manage follow-ups, and ensure accurate customer data.Collaborated with remote teams using Slack and Zoom to address complex customer issues in real-time.Consistently met and exceeded key performance indicators (KPIs) related to customer satisfaction and response times.Administrative AssistantQuest Diagnostics  Newark, NJJanuary 2016  January 2019Managed multi-line phone systems, scheduled appointments, and provided administrative support.Used CRM systems to track customer requests and maintain accurate records for internal reporting.Played a key role in onboarding and training new employees, ensuring smooth transitions into administrative roles.Lunchroom SupervisorHudson County School Board  Jersey City, NJJanuary 2012  December 2016Led and supervised staff, ensuring safe and efficient meal service for students.Handled inventory and maintained food service operations, ensuring compliance with safety standards.SKILLSCRM (Salesforce)Remote Work Expertise (Slack, Zoom)High-Volume Call HandlingProblem-Solving and AdaptabilityTime Management and Self-MotivationCustomer Satisfaction and RetentionTraining and OnboardingData Entry and ReportingEDUCATIONEast Orange High SchoolEast Orange, NJ  Graduated: June 1991High School Diploma