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Click here or scroll down to respond to this candidateAGCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Indianapolis, IN Street Address
Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Order and request lingMulti-line switchboardCritical thinkingActive listeningConict resolutionFlexibleTeambuildingSchedule management expertiseProfessional telephone demeanorWarm and cold call expertiseHigh-volume call receptionTelephone headset masteryOutbound callingBuilding rapportMultiline phone system prociencyDocumentation skillsPolicy knowledgeInsurance plan vericationPatient insurance authorizationsMS OceIU Health Methodist HospitalIndianapolis, INPatient Access Representative01/2022 - 04/2023Applied HIPAA privacy and security regulations while handling patient information.Veried demographics and insurance information to register patients in computer system.Organized and maintained records by updating and obtaining both personal and nancial information from patients.Obtained necessary signatures for privacy laws and consent for treatment. Explained various admission forms and policies, acquiring signatures for consent.Explained policies, procedures and services to patients. Obtained informed consent and payment documentation from patients and led in system.Reported liabilities and risk management concerns to supervisor for review.Created new accounts and updated existing patient accounts with most current details.Answered customer questions and scheduled appointments. Completed timely changes and updates to schedules in central scheduling system.Zotec Partners Indianapolis, INCall Center Representative10/2021 - 01/2022Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Met or exceeded call speed, accuracy and volume benchmarks on SummarySkillsExperienceconsistent basis.Documented conversations with customers to track requests, problems and solutions.Maintained strong call control and quickly worked through scripts to address problems.Reviewed customer account information to determine current issues and potential solutions.Consulted with customers to determine best methods to resolve service and billing issues.Reviewed les, records and other obtained documents to respond to customer requests.Informed customers about billing procedures, processed payments and provided payment option setup assistance.United Healthcare Indianapolis, INClaims Client Representative07/2021 - 10/2021Entered client data in centralized database and maintained up-to-date case records for all clients.Delivered high level of service to clients in eort to build upon relationships for future.Resolved benets and claims issues and implemented corrective actions to prevent recurrence.Drove customer escalations to resolution by engaging directly with clients. Diligently led and followed up on third party claims. KHI Solutions Indianapolis, IN211 Vaccination Agent01/2021 - 07/2021Analyzed incoming data from all sources and provided detailed reports to case teams.Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.Used Zotec to document calls and schedule appointments. Scheduled and conrmed appointments.Radiology of Indiana Indianapolis, INRegistrar05/2018 - 04/2019Answered questions and fullled requests with friendly and knowledgeable service.Collected, evaluated and stored documents securely in permanent records. Proofread documents carefully to check accuracy and completeness of all paperwork.Ordered and restocked supplies in line with budget limits and oce needs. Provided hands-on training and coaching for junior sta on oce policies and regulations.Answered 50 daily phone calls to direct inquiries, answer customer questions and schedule appointments.Maintained positive working relationship with fellow sta and management.Meridian Medical Group Indianapolis, INScheduler04/2017 - 04/2018Updated reports and daily logs for management use and permanent les. Scheduled and conrmed appointments.Provided exceptional customer service through eective telephone communication and follow-ups.Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Answered telephones and directed calls to appropriate sta members. Made phone calls and sent emails to establish leads. IU Health Methodist Hospital Scheduled all surgeries and procedures for the hospital. Assigned Indianapolis, INOR Business Analyst04/2016 - 04/2017anesthesiologist to each surgery case.Computed, recorded and proofread data in preparation of records and reports.Managed oce paperwork, including scanning documents and routing business correspondence.Answered multi-line telephone system and routed calls to appropriate personnel.Transcribed documents and maintained high levels of accuracy. Pharmakon LTC Pharmacy Carmel, INPharmacy Technician08/2014 - 10/2014Teamed with peers, technicians and pharmacists to prioritize and complete orders.Created new customer proles and updated demographics, allergies and new medications in pharmacy computer systems.Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.Received and veried daily incoming drug inventories, reported discrepancies and logged items into inventory system. Relled medications, oered insight into over-the-counter products and veried insurance benets.Maintained strict patient condentiality to adhere to HIPAA regulations and avoid data compromises.Williams Brothers Pharmacy Fishers, INPharmacy Technician05/2014 - 08/2014Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.Created new customer proles and updated demographics, allergies and new medications in pharmacy computer systems.Teamed with peers, technicians and pharmacists to prioritize and complete orders.Interpreted and processed medication orders under supervision of pharmacist.Relled medications, oered insight into over-the-counter products and veried insurance benets.Transmitted claims to insurance companies for payment and reconciled EOBs.Nightingale Home Healthcare Inc.Carmel, INMedical Receptionist04/2013 - 04/2014Entered insurance, demographics and health history into patient database. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient les. Took messages from patients and promptly relayed to appropriate sta. Answered multi-line phone system and directed callers to requested personnel and departments.St. Vincent Medical Group Indianapolis,INOperator/Medical Scheduler12/2009 - 12/2012Scheduled and conrmed appointments.Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.Completed connections between callers, departments and professionals. Tricoci University Indianapolis, IN08/2018Education and Training |
