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Customer Service RepresentativeCandidate's Name  PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSAn innovative, knowledgeable, and personable professional with proven expertise in customer relations. Able to provide a safe, secure, and clean environment conductive to positive thinking, and ensure client satisfaction through exceptional service. Known for and received awards for great customer service. A self-starter with the ability to adapt to changes in the work environment and implement cost-effective solutions to issues as they arise and formulate sound business decisions using the available information. Proficient in Word, Excel, PowerPoint & Outlook.Key Strengths:Client Relations  Leadership Skills  Mechanical Engineering  Operations  Business Development  Account ManagementTeam Building  Personnel Management  Recruiting / Staffing  Training & Development  Mentoring  CommunicationNegotiations  Budgeting Management  Problem Solving  Analytical Skills  Interpersonal Skills  ComplianceQuality Control  Organizational Skills  Policy & Procedures  Planning / Coordinating  Observation SkillsSELECTED ACCOMPLISHMENTSAssisted Medicare beneficiaries to change their Part D Plans during AEPTransformed a small, family-owned business with less than $1M per annum in revenues to achieve more than $6M per year within a 4-year period.Negotiated from start to finish final contract arrangements between 2 large companies, resolved hot issues pertinent therein, and maintained P&L responsibilities.Built ongoing sales of truck loads of HVAC equipment, and managed logistics and installation in 8 states.Established and managed accounts with equipment suppliers and created parts inventory.Received numerous awards for excellent customer service.Received numerous letters of commendation from customers and letters of recommendation from managers.Received a write-up in the paper concerning my excellent customer service.PROFESSIONAL EXPERIENCEDialog Direct Call Center  Medicare Agent 2010-2017Wesco Heating and Air  Sales Manager 2018-PresentEDUCATIONB.S. Mechanical EngineeringCertifications:  Overview of Property Management Certification  BDR Restructuring for Profit and Growth CertificationNumerous Awards for Customer Service, No Felony, no Tobacco, no Criminal, no Medication, No Attitude, No Bankruptcy, Clean Driving Record