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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLETechnical SkillsVaries LOS IQ systems, Byte, Calex, Edge, Black Knight, Encompass, Loan IQ, Mortgage CadenceProblem Solving, Strategic Planning, Performance Metrics, Data Mining, & AnalyticsExcel, Power Point, SharePoint, Jira, Tableau, Jira, MS Project,Excellent Communication skills with Stakeholders of various levelsProcess & Data management, mapping, & optimization; Requirement Gathering (BRDs)Technical & Business Writing, Global Documentation Systems, Document Management & Imaging SystemsLifecycle Management, Project Management, Issue Management, Risk Management, Oversite & Governance Framework; Agile MethodologyWorking knowledge of federal regulations and industry standards/frameworksCompliance, Dodd Frank Experience, Risk Analysis, Regulatory Reporting, SQL, SASEXPERIENCEMatrix (Wells Fargo) August 2022 to December 31, 2023Product Owner (Business Analyst)Led weekly Refinement meetings to determine the points of the work required to complete.Wrote the UAT and Production test scripts.Compiled detailed user guides and trained the users on the enhancements.Prepared Visio Charts and PowerPoint documents to communicate goals and projections.Actively Wrote all Jira stories and tasks in the required SDLC format for the agile team.Maintained the backlog pipeline in order of critical importance.Communicated daily with business stakeholders and developers to keep the process flowing smoothly.FirstBank April 2021 to April 2022Business AnalystContribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.Helped with SharePoint site development and created PowerPoint presentations.Helped gather documents to be able to cross sell loans between Fannie and Freddie loans.Updated all parties on alternative document that could be used to satisfy conditions.Accenture Credit Services September 9, 2020, to April 2021Business AnalystWork closely with SBA to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.Monitored operational, reporting, & compliance controls for process improvementDeep dive data quality reviews of Issue Management Lifecycle via system of record to provide oversite & ensure the teams alignment & adherence of policies and procedures.Monitored operational, reporting, & compliance controls for process improvementHelped with SharePoint site development and have created PowerPoint PresentationsConsolidated Analytics November 2019 to September 2020Business Analyst/ Due Diligence Underwriter/Quality ControlMonitored operational, reporting, & compliance controls for process improvementDeep dive data quality reviews of Issue Management Lifecycle via system of record to provide oversite & ensure the teams alignment & adherence of policies and procedures.Made Power Point and Excel documents to teach underwriters proceduresMade sure loan met all Dodd Frank RequirementsCalculate income using traditional and non-traditional documentation to determine DTI ratios, residual income figure, and determine DSCR when applicable.Review credit, income, assets, collateral documentation per investor guidelines on closed loan filesInsurance Broker United Health Care and US Health Advisor January 2019 to November2020Insurance AdvisorPre-Underwrote, consulted, and screened customers for a breadth of insurance products to give clients a smooth shopping experience for insurance services.Contacted small businesses to sell their employees affordable health insurance at reasonable prices and lower deductibles.Movement Mortgage April 2018 to January 2019Processor/Sr. Loan OfficerIntegrity Mortgage Group December 2017 to April 2018Processor/Sr. Loan OfficerGeneva Financial Services August 2017 to November 2017Processor/Sr. Loan OfficerPre-Underwrote residential mortgage loans and then helped to process each loan to give the customer a smooth and informative process.Originated residential mortgage loans for customers by networking with Manufactured home dealers, builders, realtors, and various community networking events.Consulted with borrowers on the best personalized home loan through every available channel of FHA, VA, USDA, or Conventional mortgage products.Accenture Credit Services roles belowAccenture Reskilling Program December 2016 to August 2017Acted as Product Owner for Mortgage Cadence, wrote SDLC stories in Jira and tested the releases.Went through Java, SQL, SAS and Agile training.Wrote test scripts for Mortgage CadenceMortgage Loan Underwriter for Bank of America February 2014 to December 2016Analyzed mortgage loans on the Bank of America platforms with an error rate of less than .01% meeting the SLA goal of .05%.Production Award Winner 15 consecutive months and Quarter Quality award 3 times.GMAC Processing SME/Business Analyst November 2013 to February 2014Developed Workflow charts for training.Used Excel Reports to keep management informed of work in process.Closed 4 of the 1st 10 loans on the Nationstar Platform with 12 processors.Closed the 1st and 3 of the first 5 loans on the Bank of America Platform with 25 processors. Reduced errors from 15% to 5% with an SLA of 10%.Increased quality and production by elevating production of experienced processors by 20% by teaching process improvement techniques.Team lead handling customer escalations and reselling modified loans and rates.Processor for GMAC June 2012 thru October 2013Ensured all loan documentation is complete, accurate, verified, and complies with company guidelines.Ranked number 1 in production for 4 months straight.Custom Metal Roofing, Newton, NCAssistant Manager/VP of Sales May 2009 to December 2012Utilized inventory reports to help increase sales and volume for each account.Maintained complete library of appropriate data, forecast sales, and profits using computer programs, planned budgets, optimized sales volume and designated product areas profitability, controlled stock levels according to the forecast of the season.Fostered strong relationships with customers & strategic associates to elevate brand awareness.Catawba Valley Mortgage, Statesville, NC February 1998 to Dec 2008Branch Manager/Sr. Loan Officer/ProcessorTrained and supervised 8 loan officers to manage a pipeline of loans from origination to closing with a turnaround time of less than 30 days.Maintained a pipeline of up to 30 loans through origination to closing phases.Achieved record profits 3 years in a row.Managed compliance for 3 offices as Quality Officer for the companyProcessed FHA, VA and Conventional LoansCarpenter Company, Taylorsville, NC June-1996 to February -1998SupervisorSupervised and managed 50 to 75 employees in the fiber and foam cutting departments.Launched CAD machines for cutting, improving process quality in 2 plants.Created daily work schedules and production goals for team members.Communicate job expectations and provide direction, support and motivation to team to meet agreed targets.EDUCATIONWestern Carolina UniversityBachelor of Science in Industrial Distribution and MarketingAccentures Java and Agile development programData modelingData SourceData governanceTransferring platform analysists or data Source |
