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Click here or scroll down to respond to this candidateMARYMARMACHUCAEMAIL AVAILABLEomPHONE NUMBER AVAILABLEReisterstown, MD Street Address
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.PROFESSIONAL SUMMARYMontgomery County Government - Customer ServiceRepresentative l atRockville, MD 04/2021 - CurrentWORK HISTORYPerformed a wide variety of general clerical, public contact, and customer service work providinginformation and/or directing request over the telephone and at a public counterReceived and processed all inbound calls with excellent customer serviceIdentified the type of service being requested through a series of detailed clarifying questions for better understanding of the issue presentedEngaged call information to the software systems for communicationsProvided callers with information about appropriate and available county serviceAnswered telephone inquiries from the general public for non-emergency county servicesListened to the caller's question(s), asking relevant questions for clarification as necessary, evaluating the information obtained and providing the appropriate response in accordance with specific instruction and trainingProcessed, recorded and maintained records oftelephone exchanges in accordance with specific and established procedures; performed follow- up duties asSKILLS PROFESSIONAL SKILLSDesko: HVAC Dispatching,Invoices, Quotes,AccountingQuickbooks: Accounting,Payroll functions,Payments, Bookkeeping,TaxesMicrosoft Office: Edit textdocuments, Createtemplates, Charts,Powerpoints, Graphs,Functions, Analyzing Data,Spreadsheets Teambuilding Decision-Making Flexible and Adaptable Multitasking Abilities Good Telephone EtiquetteInterpersonalCommunicationNorthern Virginia CommunityCollege(NOVA)EDUCATIONWoodbridge, VABusiness ManagementGPA: 3.53Gar-field High SchoolWoodbridge, VAR&M Cleaning Service - Receptionist/Office Manager Woodbridge, VA 07/2011 - CurrentEZ Solutions - Accounts Payable and ReceivableAlexandria, VA 02/2018 - 02/2020HVAC - Receptionist/Office ManagerAlexandria, VA 02/2017 - 08/2019directed and requiredPerformed after-call work, referred service requests to the appropriate county department, fulfilled requests from customer calls where the work is defined by the Customer Service Center per Standard OperatingProcedures (SOP) Coordinated meetings and communicated with clients Directed and scheduled staff in their work assignments Maintained enough supplies and inventory of cleaning products and placed orders when NecessaryManaged and reported any incidents when there was any issues with the cleaning that was provided via email, text, or work proposalsTrained, and inspected work from staff to ensure all procedures are performed according to standardsstandards Tracked all paymentVerified vendor accounts by reconciling monthlystatements and related transactions.Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expensereports.Matched purchase orders to invoices and logged invoices into computer. Verified vendor accounts.Reviewed each invoice and requisitions for payment approval. Prepared checks and assisted with payroll duties. Evaluated payment applications for completed work. Coordinated office activities and operations to secure efficiency and compliance to company Policies Translated for customersJOL General Contracting - Receptionist/Office Manager Laurel, MD 05/2015 - 01/2017Trained new employees while enforcing high quality of customer service through implementation of effective company policy procedures Prepared proposals for clients and vendors Submitted timely reports and prepared presentations Tracked inventory of office supplies and technician supplies and placed orders when necessary Created and updated records and databases Supported budgeting and bookkeeping procedures Managed every day phone calls and correspondence Managed schedules/ travel arrangements/appointments etc For the upper managementSupervised administrative staff and divide responsibilities to ensure performance, Guided a group of up to 8 new employees trained them on clerical day to day basics, explanations of materialGuided weekly discussion sessions on material; prepared weekly problem sets and monthly review sheets ofexpected goalsParticipated in going to work sites to analyze building materialGenerated reports for profit and loss expenses onprojects Mastered techniques to help in time managementProduced weekly reports to monitor progress andpresentation summarizing most important researchfindings and strategy for progress of the projectSpanishNative or BilingualEnglishNative or BilingualFrenchLimited WorkingLANGUAGES |
