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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE | (Street Address ) 681-1263 | Brooklyn, NY | https://LINKEDIN LINK AVAILABLE |
https://github.com/jibblet | https://jconic.com
SUMMARY Seeking a Salesforce Administrator role, bringing over a decade of experience in database
management, business analytics, and CRM systems, including 5 years specializing in
Salesforce administration (with 2 years as a Senior Administrator). Expertise includes
Salesforce overhauls, change set deployments, flow automation, and APEX/LWC
development. Proficient in SQL, 3rd-party tool integration, and creating custom software
solutions. Extensive experience with Jira, leveraging it from its origins as a bug tracker
to a robust project management tool, demonstrating a long-standing ability to design
efficient business processes and manage team-based projects. Thrive in fast-paced,
high-impact environments, with a proactive approach to learning, quick adaptability to new
technologies, and decades of best-practice analytical skills for optimizing tech stacks.
WORK EXPERIENCE NPower Brooklyn, NY, USA
Senior Salesforce Administrator Jun 2022 - Feb 2024
Engineered ad hoc Salesforce Apex applications and Lightning Web Components to
reduce the need for 3rd party software.
Trained and managed a new Salesforce Administrator after developing a comprehensive
training program, facilitating effective knowledge transfer and system management.
Championed and completed the integration of a cost-effective third-party solution
(RollUp Helper) for real-time mission-critical reporting.
Modernized Process Builder automations into Salesforce Flows, removing the need for
outside consultants and saving NPower dozens of billable hours.
Wrote targeted SQL queries to eliminate duplicate records and to deprecate old
datapoints, simplifying business processes.
Salesforce Administrator Jul 2019 - Jun 2022
Consolidated internal KPIs using Salesforce Data Loader and Excel, enhancing the
reporting infrastructure.
Designed and implemented Salesforce validation rules and automations to improve data
quality.
Developed and refined organizational Salesforce dashboards for better data
visualization.
Integrated Salesforce with external applications such as Stripe, FormAssembly, and
WordPress via APIs.
Conducted regional and headquarters data analysis to uphold data integrity.
Produced ad hoc reports from data analysis to assist senior leadership with external
stakeholder communications.
Debugged and updated the Salesforce environment, improving user experience and
increasing security through permission sets.
Activated and optimized previously unused Salesforce features to maximize platform
efficiency.
Partnered with various departments to evaluate and update Salesforce workflows,
leading to process enhancements.
Relay Graduate School of Education New York, NY, USA
Coordinator of Student Financial Services Dec 2017 - Jul 2019
Managed project lifecycle, including proposal, design, and execution, ensuring data
integrity through meticulous consolidation, tracking, and reporting processes.
Administered the distribution of hundreds of thousands of dollars in federal aid
funds, maintaining compliance with regulatory requirements and facilitating accurate
disbursement each academic period.
Identified and implemented improvements to businesses processes like data collection,
user reporting, data integrity, and government response.
Developed custom reports to enhance data auditing and analytics, streamline processes,
and improve student communication by utilizing platform interfaces and SQL queries
U.S. Department of State Altai Krai, Siberia, Russian
Federation
Fulbright Fellow Sep 2016 - Jun 2017
Led the administration and management of the IELTS program, overseeing all aspects
from curriculum design to student enrollment, ensuring smooth operations and
effective delivery of the program.
Spearheaded the development of curriculum, tracking systems, and processes to
optimize student information management and enhance overall program efficiency.
Successfully designed and executed Economics and Jurisprudence courses, delivering
content in both English and Russian, demonstrating strong cross-cultural
communication and educational leadership.
Initiated and led the planning and coordination of guest lectures and cultural events,
managing event logistics, travel arrangements, and resource allocation to support
successful presentations and academic collaboration.
EDUCATION The University of Kansas Lawrence, Kansas
M.A., Slavic Languages and Literature May 2014
The University of Texas at Austin Austin, Texas
B.A., Psychology May 2010
The University of Texas at Austin Austin, Texas
B.A., Russian Language May 2010
CERTIFICATIONS Salesforce Certified Administrator, Salesforce
Essentials of Project Management for the Non-Project Manager,
AMA
SKILLS Salesforce Project Management Data Management Customization and configuration
API integration Python Problem-solving CRM Best Practices Workflow Automation
Apex and Visualforce Knowledge SQL Analytical Thinking
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