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Click here or scroll down to respond to this candidateCandidate's Name
Austin, TexasPHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name LinkedInSoftware and Services Product Owner/Manager Innovation Software Product Owner State Government Consulting Senior Business AnalystA dedicated Product Owner/Manager and Business Analyst with a proven track record of over 20 years in delivering software solutions that exceed customer and stakeholder expectations. Meticulous in gathering requirements and priorities through thorough interviews with stakeholders and business leaders, ensuring comprehensive product success from start to finish. Skilled in bridging the gap between program stakeholders (both internal and external) and development teams, effectively translating use cases and requirements into actionable product features, user stories, and testing scenarios. With a customer-centric mindset, I leverage KPI metrics and objectives to drive successful product implementation and deliver exceptional value to end-users. Throughout my career, I have consistently demonstrated strong leadership, analytical skills, and a customer-centric approach to drive successful product implementations and organizational transformations.CORE COMPETENCIESBusiness Process Flows Gap Analysis Feature and User Stories Agile Leading without Authority Government SaaS Solutions Requirements Gathering and Translating to Developers Process Analysis Backlog Grooming Sprint Planning Work Prioritization Operational Preparedness Vendor Management Change Management Product Innovation Customer Engagement Product Launches Strategic Thinker Problem Solver Question Asker Exceptional Communicator Organized Decisive Persuasive Innovative Collaborative Active Listener Goal Oriented Relationship Builder Passionate Tenacious Proactive CAREER HIGHLIGHTS Lead Business Analyst for the implementation of online payments service for Dell Financial Services website. Lead Business Analyst responsible for integrating State of Georgia electronic benefits systems with Xerox Government solutions software. Created a new Change Management process for Periscope Holdings. Served as Product Owner for the launch of General Motors car insurance program. Led the transition of the commercial digital key product from Innovation to a commercial software organization for public use.PROFESSIONAL EXPERIENCEGeneral Motors, Austin Texas May 2021-PresentProduct Owner, Digital Business InnovationProduct Manager, Software and ServicesProduct Owner for Digital Business Team and Technology Organization.Partner with cross functional teams across IT and the Line of Business to manage the execution of requirements for creation of GM connected vehicle software and services.Contribute to business strategy, framework, and roadmaps.Deliver Objectives and Key Results at program level.Lead JAD sessions for new or enhanced business processes.Guide SCRUM team through product lifecycle.Responsible for backlog grooming and user story refinement throughout the sprints.Familiar with Android and iOS mobile development.Work with UX/UI designers to create mobile and web versions of end user software.Translate business requirements to IT requirements ensuring the development team understands the why of their work.Kenneth Career 2Document as is business processes to help define improved processes using LucidChart, Miro and Visio software.Lead sprint planning ceremonies resulting defined user stories ready for development.Work with IT Development teams to ensure the teams understand objectives and estimate their work accordingly.Create User Stories and Acceptance Criteria work items in Azure Dev Ops.Lead daily stand ups with development teams to assess project status.Use analytical skills to see the whole picture and assess risks and dependencies.Work with Product Manager and Operations teams to ensure operational readiness for our GM customers.PREVIOUS WORK EXPERIENCETexas Health and Human Services, Senior Business Analyst Behavioral Health Systems Visa, Inc., Senior Systems AnalystACS a Xerox Company, now Conduent, Senior Business Analyst, State electronic benefits systems Dell Financial Service, Inc., Financial Payments Sales Coach, IT Business Analyst EDUCATIONThe University of Georgia, Bachelor of HistoryCertificationsBusiness Analyst Certificate Program, Certification of Capability in Business Analysis (CCBA)- The University of Texas Continuing Education-May 2014SAFe5, Certified Agilist-2021SAFe5, Certified Product Owner/Product Manager- 2021 |
