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Title Customer Service Support Representative
Target Location US-OH-New Albany
Email Available with paid plan
Phone Available with paid plan
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57 Hawthorn Rd SWEtna, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SKILLSCustomer Service - 9 yearsCustomer Relations - 9 yearsManagement- 9 yearsMicrosoft Office - 11+ yearsTraining - 5 yearsEXPERIENCEFedEx, Etna OH  Linehaul Field Support RepresentativeApril 2024 - CurrentAnswer questions for drivers in person or over the phone.Set up runs for drivers to different facilitiesUse systems efficiently to acquire and enter informationTMS, TMA, MTA, Microsoft Teams, ExcelCreate and fill out boards containing runs/driversSingle dispatch, Hub Area, Shuttle, Mainline, OTP and MetroAssist drivers dropping off loaded trailers and maintaining paperworkArriving and dispatching drivers/trailersFedEx, Etna OH  Operations ManagerMarch 2022 - April 2024Exceptional care of packages up to 60 pounds being loaded and unloaded.Ensures packages placed in trucks did not exceed load-bearing capacity.Scan packages to aid in tracking and delivery.Ensure smooth operation of unloading or loading area.Conduct daily meetings about what is expected for the day.Explain safety topics for the day and ensure overall safety of employees.Open and close trailers in a timely manner.Conduct one on one conversations for attendance issues and ensure documentations are signed.Bath & Biscuits, Granville, OH  BatherFebruary 2022 - March 2022Bathe and dry dogs.Trim nails, brush, clean ears, and perform expressions.Provide exceptional customer service.Handle cash and card transactions.PetSuites, Worthington, OH  PetProOctober 2021 - February 2022Ensure boarding dogs have food and water.Daily sanitization of facility and kennels.Supervision of group play/daycare.Walk and provide individual playtimes for dogs not in group play.Train new employees.US Navy, Portsmouth, VA  Electronic TechnicianDecember 2019 - October 2021Regular maintenance on hundred thousand dollar equipment.Troubleshoot, remove, and replace faulty circuit card components.Repair damaged circuit cards.Compartment preservation.Train new sailors.PetPeople, Westerville, OH  Key HolderMarch 2019 - December 2019Open and close store.Handle currency, i.e., transactions, balance registers, and balance the safe.Provide professional input for animal dietary needs.Ensure customers have the best experience possible and leave confident with the advice given to them.EDUCATIONPurdue University Global, Lafayette, IN  Bachelors in Administration (Logistics and Global Supply Chain Management)September 2023 - April 2026Columbus State Community College, Westerville, OH  No degreeJanuary 2022 - June 2023Ohio University, Lancaster, OH  No degreeAugust 2015 - May 2017Watkins Memorial High School, Pataskala, OH  High School DiplomaSeptember 2008 - June 2015

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