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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSCareer ready with 22 years of dedicated Civil Service, Hospital, and Retail pharmacy experience with providing pharmaceutical care through interactions with patients, health care providers, and ancillary staff in large to small medical centers and hospitals and ambulatory and retail pharmacies. Areas of expertise include: Strong Customer ServiceSkills Supply Chain Management Pharmacy Operations Trained Mitigator AutomationExperience Medication TherapyManagement TJC Compliance ProjectManagement Training andMentoring LeadershipEDUCATIONMasters in Jurisprudence St. Marys University School of Law May 18, 2024, San Antonio, TexasBachelor of Arts in Criminology St. Marys University May 14, 2022, San Antonio, TexasAssociate of Arts Northeast Lakeview CollegeMay 15, 2021, San Antonio, TexasWORK EXPERIENCE & ACCOMPLISHMENTSAugust 2017 to February 2019Supervisory Pharmacy Technician, Department of Pharmacy, Brooke Army Medical Center, Fort Sam Houston, Texas Supervised assigned personnel, which includes scheduling and work allocation, orientation and training of new employees, competency assessment, problem resolution, coaching and counseling employees, evaluation of performance to include recommendations for personnel actions, motivation of employees to achieve peak productivity and performance. Conducted feedback to supervised employees in a timely manner and was responsible for the employees output and conduct. Assisted the Pharmacy Director in interviewing and hiring new personnel. Provided supervisory controls with broad administrative and policy direction through the discussion of the overall departmental goals of the pharmacy new and refill prescription system and evaluates the employees performance by reviewing the extent to which program goals and are met. Processed employee requests for paid time off within established guidelines; adjusted scheduling when callouts arise; verifies employee timecards reflect times spent on workflow, training, and time-off. Processed and submitted electronic timecards to payroll by specified timelines. Performed all operations associated with inpatient/outpatient pharmacy operations to include, but not limited to, evaluation of new prescriptions for proper medication for disease state being treated, proper strength and dosing, and appropriate patient instructions and medication quantity for course of therapy. Ensured 100% controlled substance accountability through required daily and weekly inventories and ensures compliance with federal laws, medication management policies, and Joint Commission standards. Regularly communicated with providers on any concerns about a prescription (allergy, cross- sensitivity, contraindications, dosing, etc.). Advised pharmacist of any significant issues or problems associated the medication or patient. Monitored the status and progress of work and makes day-to-day adjustments per established priorities and staffing availability. Served as liaison between the pharmacy and the Information Technology Department for all pharmacy automation issues. Monitored key indicators within the drug distribution system and the provision of pharmaceutical care and use TQM tools to analyze data from the monitoring process; prepares performance improvement summary reports for Director of Pharmacy and the Pharmacy Performance Improvement (PI) Committee.October 2008 to August 2017Ambulatory (Outpatient) Pharmacy Technician, Department of Pharmacy, Brooke Army Medical Center, Fort Sam Houston, Texas Provided a full-spectrum of pharmacy services to pharmacy customers that include active- duty service members, retired military, and their respective dependents and civilians at all ambulatory pharmacy sites (Emergency Department, Main Outpatient, Moreno Clinic, Satellite, Pediatric, Troop Medical Clinic, and Warrior Transition) pharmacies. Maintained comprehensive knowledge of pharmacy operations and policies while working in the Emergency Department/Discharge, Main Outpatient, and Pediatric Pharmacies as well as, the Controlled Substance Vault and the Non-Formulary/Special Order sections within the Pharmacy Department. Performed all operations associated with outpatient pharmacy including processing prescriptions accurately, ensuring correct drug, dose, directions, quantity, provider name, refills, and days supply; reporting of any discrepancies to the pharmacist and/or contacting the prescriber for clarification. Fielded telephone calls from physicians, nurses, patients regarding status of prescription orders, clarification of orders, and general customer service needs. Conducted required daily and weekly controlled substance inventories and reports any discrepancies to Pharmacy Leadership. Received, inspected, and verified daily controlled and non-controlled medications against primary/secondary vendor shipments. Conducted monthly unit inspections for all ambulatory sites ensuring Joint Commission, Army Regulations, and local policy medication management standards are met and identifying/reporting any deficiencies within an inspected unit. September 2006 to October 2008Inpatient Pharmacy Technician, Department of Pharmacy, Brooke Army Medical Center, Fort Sam Houston, Texas Compounded intravenous, intraocular, intrathecal, intraurethral, total parenteral, and chemotherapeutic preparations needed for inpatients at a Level I trauma, burn, and hematological/oncological medical center. Ensured Joint Commission and Occupational Safety and Health Administration controls and specialized storage practices of pharmaceuticals to prevent Look-Alike/Sound-Alike (LA/SA) errors from happening. Performed inventory re-stock of Pyxis machines when Out-of-Stock, Critically Low, or Daily Replenishment reports were generated. Conducted required daily and weekly controlled substance inventories and reports any discrepancies to Pharmacy Leadership. Received, inspected, and verified daily controlled and non-controlled medications against primary/secondary vendor shipments. Conducted monthly unit inspections for all inpatient sites ensuring Joint Commission, Army Regulations, and local policy medication management standards are met and identifying/reporting any deficiencies within an inspected unit. Pre-packaged medications that were not readily available in unit-dose packaging. February 2004 to September 2006Registered and Senior Pharmacy Technician, Walgreens Pharmacy, San Antonio, Texas Delegated work to subordinates, while setting and adjusting long and short-term goals; Assigned work to subordinates based on priorities, selective consideration of workload difficulty, facility limitations, and requirements of assignments. Evaluated performance and aided with recommendations for work performance evaluations and merit-based or wage increases. Advised, counseled, or instructed employees on work and administrative matters. Identified opportunities for development and training needs of employees and offered additional training for employees needing more training. Accurately, proficiently, translated, filled, and dispensed prescriptions in a retail pharmacy setting per applicable Texas State Board of Pharmacy Regulations, Federal Regulations, and Walgreens policy. Reviewed actions pertaining to the requisitioning, procurement, receipt, inventory management, budget management, storage, and the accountability of pharmacy merchandise and equipment. Assisted with maintaining proper inventory levels, controlled substance accountability, and forecasting future technician manpower needs based on trends and pharmacy performance. Responsible for record maintenance, filing, the use of computer systems to adjudicate electronic/non-electronic third-party payees, cash register operations, and point of sales transactions. Maintained the highest standards of customer and employee satisfaction surveys resulting in growing the customer base and reducing employee turnover. April 2001 to February 2004Registered Pharmacy Technician, Candler Medical Center, Savannah, Georgia Compounded intravenous, intraocular, intrathecal, intraurethral, total parenteral, and chemotherapeutic preparations needed for inpatients at a Level I trauma and hematological/oncological medical center. Ensured Joint Commission and Occupational Safety and Health Administration controls and specialized storage practices of pharmaceuticals to prevent Look-Alike/Sound-Alike (LA/SA) errors from happening. Performed inventory re-stock of Pyxis machines when Out-of-Stock, Critically Low, or Daily Replenishment reports were generated. Conducted required daily and weekly controlled substance inventories and reports any discrepancies to Pharmacy Leadership. Received, inspected, and verified daily controlled and non-controlled medications against primary/secondary vendor shipments. Conducted monthly unit inspections for all inpatient sites ensuring Joint Commission and local policy medication management standards are met and identifying/reporting any deficiencies within an inspected unit. Pre-packaged medications that were not readily available in unit-dose packaging. September 2000 to April 2001Registered Pharmacy Technician, Walgreens, Savannah, Georgia Accurately, proficiently, translated, filled, and dispensed prescriptions in a retail pharmacy setting per applicable Texas State Board of Pharmacy Regulations, Federal Regulations, and Walgreens policy. Reviewed actions pertaining to the requisitioning, procurement, receipt, inventory management, budget management, storage, and the accountability of pharmacy merchandise and equipment. Assisted with maintaining proper inventory levels, controlled substance accountability, and forecasting future technician manpower needs based on trends and pharmacy performance. Responsible for record maintenance, filing, the use of computer systems to adjudicate electronic/non-electronic third-party payees, cash register operations, and point of sales transactions. Maintained the highest standards of customer and employee satisfaction surveys resulting in growing the customer base and reducing employee turnover. Recognitions 2022 Magna Cum Lade St. Marys University 2021-2022 Recipient of the Presidential Scholarship 2021 Deans List Northeast Lakeview College 2019 to 2022 Phi Theta Kappa Honor Society 2020 to 2022 National Society of Leadership and Success (NSLS) Team Building Skills Team STEPPS qualification May 2009 February 2019 Received Role Model and Outstanding and Superior ratings on annual appraisals.Accreditation and Licenses August 2004 to Present Certified Pharmacy Technician, Texas State Board of Pharmacy Languages Fluent in Spanish |
