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Click here or scroll down to respond to this candidateMICHELEMULLINSEMAIL AVAILABLEPHONE NUMBER AVAILABLECharleston, WV Street Address
SKILLSProduct RotationFood PreparationProduct MerchandisingCash HandlingEquipment OperationRegister OperationsOrdering ProceduresProduct RecommendationsCookingPerformance ImprovementWeights and MeasurementsStrong Work EthicEDUCATIONCharleston School of Beauty CultureCharleston, WV 03/2008Trade/Vocational: CosmetologySouth Charleston High SchoolSouth Charleston, WV 06/2003High School DiplomaPROFESSIONAL SUMMARYWell-organized Deli-clerk skilled at providing customers with accurate and quick service. Offering years of experience in customer service, preparing fresh food and stocking and organizing orders and deliveries. Team player dedicated to adhering to strict service standards.WORK HISTORYKroger - Deli ClerkDunbar, WV 03/2020 - CurrentGreeted customers at counter to fulfill requests and answer questions.Restocked supplies and prepared additional ingredients during downtime for expected busy periods.Listened to customer requests and suggested additional menu items as appropriate to upsell products.Learned other teammates' work tasks to train as backup.Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.Made food according to standard recipes with requested changes for customer satisfaction.Maintained clean, trash-free workspaces to maximize productivity and safety.Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.Delivered exemplary customer service to guests, even in peak business periods to promote retention.Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.Offered product samples to customers, generating additional sales through taste-testing.Accurately operated cash register to process customer payments.Documented customer orders and conveyed special requests to kitchen staff.Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.Kept kitchen, counter and dining areas cleaned and sanitized.Kept drawer balanced by accurately processing cash, credit and debit payments.Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.Sally Beauty Supply - Beauty Sales AssociateCharleston, WV 02/2019 - 03/2020Answered customer questions about products and services, helped locate merchandise, and promoted key items.Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.Maintained up-to-date knowledge of store sales, payment policies and security standards.Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.Recommended complementary purchases to customers, increasing revenue.Created inviting environment for customers by maintaining store organization and cleanliness.Managed efficient cash register operations.Listened to customer needs and desires to identify and recommend optimal products.Chili's Restaurant - Restaurant HostessCharleston, WV 06/2018 - 01/2019Answered customer questions about hours, seating, and menu information.Prepared dining room for service by cleaning, organizing tables and placing table settings.Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.Supported servers, food runners, and bussers with keeping dining area ready for every guest.Watched dining area staff to evaluate server loads and calculate accurate wait times.Collected information from arriving customers to seat groups or place them on waitlist.Checked in with servers to confirm preparedness before seating customers.Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.Complied with food safety and food hygiene regulations to safeguard public health.Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.Monitored seating area and checked restrooms regularly to keep spotless.Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.Assigned patrons to tables suitable for needs and restaurant section rotation.Used cash registers and credit card machines to cash out customers.Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.Leveraged POS system to manage sales transactions, process credit cards and print receipts.Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.Relayed guest comments or suggestions to manager on duty for further action.. |
