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Click here or scroll down to respond to this candidateKB KANDYCEBUSHStreet Address Double Churches RdColumbus, Georgia, UnitedStates, Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducationKey SkillsWorks accurately with numerical andtextual dataAbility to establish, promote and maintaina solid customer base.Excellent written and verbalcommunication skillsTechnologically literateUnderstanding of basic softwareProblem-solving abilitiesBehavior managementCertificationsProfessional ExperienceBachelors in InformationSystemsStrayer University, Columbus GAOctober 2016 - March 2018Masters in Information SystemsStrayer University, Columbus GA June2018 - October 2022CompTia A+Strayer University June 2019Customer Service Representative IITSYS March 2011 - January 2017Managed a high-volume workload within a deadline-driven environment. Used multiline telephone system in support of customer needs Handled customer complaints in a professional manner and successfully diffused volatile customer situations.Assisted with the training of new hiresCreated and monitored a detailed log of cards requested to be expedited. Over the escalations department.ClaimsAflac January 2017 - July 2018Investigate claims made by policyholdersAssess customer situation to determine if the tclaim is valid Review claim for approval or denialHealth Guide RepresentativeAnthem August 2018 - October 2020Reviewed and resolved inquiries and complaints via email from customers. Provided product information and recommendations.Submitted initial payments to start helath insurance policies. Operations SpecialistSynovus July 2021 - January 2024Entered data into databases and created spreadsheets addressing errors Verified the accuracy of data and checksCompared data with source documents and re-entered data in verification format to detect errorsCollected mail from the postal worker, examined, and process deposits and payments through the appropriate machinary.Processed customer loan payments recieved via mail Detected and resolved duplication of paymentsBehavior AidCedar Tree June 2020Improved student behavior by implementing individualized behavior support plans and monitoring progress.Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students. Enhanced communication with Group Home or Foster Parent through detailed progress reports and regular meetings, resulting in increased parental involvement.Mentored Foster kids to improve social skillsTook Foster kids out into the community to strengthen skills |
