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Title Medical Assistant Customer Service
Target Location US-NY-New York City
Email Available with paid plan
Phone Available with paid plan
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DASEIEPERUMALMEDICAL ASSISTANTEMAIL AVAILABLEom PHONE NUMBER AVAILABLEStreet Address -28 144th rd Jamaica,New York 11434Caring professional - HomecareAustin street, New York  01/2023 - 09/2024Pority Homecare - HomecareWestbury, New York  07/2015 - 03/2017Edison Homecare - Home Health AideBrooklyn, New York  01/2012 - 03/2015EXPERIENCE Responded quickly to meet customer needs and resolve problems. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Committed to delivering excellent customer service while working in a fast-paced environment.Focused on learning new skills and staying updated with industry changes. Met deadlines while maintaining high-quality deliverables. Worked with coworkers to complete tasks. Experienced with social media and communications platforms. Identified ways to improve efficiency in operations and implemented process changes.Sought continuing education opportunities to stay current with industry trends.Transported clients and served as support person for doctors' appointments.Demonstrated ability to provide compassionate and respectful care for elderly patients in their homes.Responded to client requests in a timely and compassionate manner.Recognized emergency situations and implemented appropriate emergency procedures.Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.Educated patients and families in meal preparation and disability adaptations.Highly skilled homecareprofessional with a strongcommitment to delivering excellentcustomer service. Demonstratedability to manage multiple taskswhile remaining adaptable andflexible. Experienced in providingcompassionate care for elderlypatients and collaborating withhealthcare professionals. Proficientin Microsoft Office and adept atmultitasking and prioritizing tasks.PROFESSIONALSUMMARYAmerican medical certificateassociationNew Jersey, New York  08/2024Medical certificate : MedicalcertificatesNew York medical assistanttrainingHillside, New York  06/2024Phlebotomist technician :Phlebotomist technicianRelevant CourseworkNew York for medical assistanttrainingHillside, New York  06/2024EKG technician : EKGChristine institute of vocationaltrainingRichmond hill, New York
07/2009Certificate of Completion :HomecareHigh schoolGeorgia, USA  10/2013High School DiplomaEDUCATION Ekg technician American medical certificatePrepared and served meals in alignment with established dietary restrictions.Applied topical treatments and administered massage therapy to alleviate physical discomfort.Adhered to professional standards to protect reputation of home care agency.Maintained patient records and reported notable observations to supervisor and case manager.Collaborated with physicians, nurses, social workers, family members and other healthcare professionals to ensure quality care for patients.Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores.Helped family members transport patients, teaching methods to lift and re-position.Observed physical conditions of patients regularly and reported any changes promptly to the supervising nurse or physician.Created individualized care plans according to each client's needs while following protocols established by the healthcare team.Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe.Offered companionship and emotional support to clients while assisting with daily tasks.Exhibited strong problem solving abilities when faced with challenging situations on the job. Transported patients to bathroom and provided incontinent care. Ensured compliance with agency policies and procedures regarding documentation requirements.Provided support and personal services, enabling patients to stay in homes.Fostered positive relationships between client families by providing timely updates on the status of their loved ones.Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed.Monitored patient condition by taking measurements of temperature and blood pressure.Provided emotional support for clients struggling with mental health issues such as depression or anxiety.Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients.Checked and documented patient vitals to decipher changes in progress.Transported patients using proper body mechanics or lifting devices for accident prevention.Maintained accurate records of patient care, condition, progress, and concerns.Reviewed individualized care plans to drive continuity and consistency of care.Changed bed linens and completed laundry tasks to maintain comfortable living quarters.Developed and implemented strategies to promote the independence of clients with disabilities.SKILLS Teamwork and Collaboration Customer Service Friendly, Positive Attitude Multitasking Time Management Organizational Skills Excellent Communication Computer Skills Dependable and Responsible Critical Thinking Flexible and Adaptable Active Listening Decision-Making Calm Under Pressure Customer Relations Task Prioritization Microsoft Office Attention to DetailCERTIFICATIONS EKG Phlebotomist Homecare certificate Amca certified Driver licenseParticipated in educational programs designed to enhance knowledge of diseases, treatments, safety measures and infection control practices.Advised on nutrition and housekeeping, supporting activities of daily living. Prepared beds and changed linens, maximizing patient comfort. Monitored nutrition levels by preparing meals according to dietary guidelines provided by physicians or dietitians.Advised patients on health maintenance techniques such as exercise programs and nutrition guidelines.Provided compassionate and attentive care to elderly patients in their homes.Recorded patient information, notifying nursing staff of changing or unusual conditions.Assessed home environment for potential hazards and implemented necessary corrective actions.Followed procedures regarding infection prevention and control and handling of hazardous waste.Performed basic nursing procedures such as wound dressing, administering medication, and providing personal care services.Assisted patients with bathing and grooming to encourage personal hygiene.Educated family members on proper care techniques so they can continue providing quality care after discharge from home health aide services.Provided emotional support to patients and families dealing with illness or disability related issues.Delivered compassionate care for children and adults with disabilities or chronic illnesses.Performed variety of duties as requested by client, such as obtaining household supplies and running errands.Administered prescribed medications according to physicians' orders.Assisted mobility-challenged patients with access to beds, baths, and wheelchairs.Monitored prescribed exercise plans and documented progress or challenges.Maintained accurate records of patient information including vital signs, medications administered and observed changes in health status.Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite. Provided efficient and courteous service to customers at all times. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.Focused on learning new skills and staying updated with industry changes. Met deadlines while maintaining high-quality deliverables. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Participated in ongoing training to enhance own job skills and knowledge. Responded quickly to meet customer needs and resolve problems. Worked with coworkers to complete tasks.Developed departmental objectives, budgets, policies, procedures, and strategies.Committed to delivering excellent customer service while working in a fast-paced environment.Sought continuing education opportunities to stay current with industry trends. Experienced with social media and communications platforms. Troubleshot minor problems and reported larger technical issues. Identified ways to improve efficiency in operations and implemented process changes.Doctor Chand - New York Centers For Medical Assist Instructor CoordinatorPHONE NUMBER AVAILABLEEMAIL AVAILABLEAmanda Mirabile - Work With GrandmotherHomecarePHONE NUMBER AVAILABLEEMAIL AVAILABLEREFERENCESProfessorCo Worker

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