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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileFriendly and engaging leader able to inspire staff to perform their best. Detail oriented and experienced customer experience manager. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. ExperienceGENERAL MANAGER Cube Smart APRIL 2021 FEBRUARY 2024 Handled a large number of customer inquiries through phone and email, effectively resolving issues and offering solutions. Employed CRM software to keep precise records of customer interactions and outcomes. Conducted training for new team members in product knowledge and service procedures to guarantee uniformity in customer support. Consistently exceed monthly sales goals by a minimum of 10% by training on upselling techniques ASSISTANT MANAGER DUNKIN DONUTS JUNE 2016 MARCH 2020 Led a team of four or more crew members, delivered excellent customer service by promptly addressing inquiries and resolving issues, managed the cash register while processing customer transactions at a high-volume retail store. Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.EducationHIGH SCHOOL DIPLOMA JUNE 2008 WEEQUAHIC HIGH SCHOOL, NEWARK, NJ Skills & Abilities Microsoft office ( Excellent interpersonal and communication skills Time Management Poised under pressure Relationship management Possess sound judgment with excellent problem-solving skills |
