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PHONE NUMBER AVAILABLEdonnall @sbcglobal.netPROFESSIONAL SUMMARYTeam player who is self-directed and motivated and can work independentlyDrivenFlexibleSKILLS Complaint resolution * Computer knowledgeCommunications - Associate of Arts 1987Cuyahoga Community College Western Campus Parma, OHWork HistoryCustomer Service AgentAmerican Airlines Cleveland, OHManage customers customer service specialistMaintained a high stressed environment with care and support to deliver quality customer service