Candidate Information Title Customer Service Operations Manager Target Location US-AL-Birmingham Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Operations Management, EntrepreneurEMAIL AVAILABLE C: PHONE NUMBER AVAILABLE Huntsville, AL Street Address
SummarySeasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.SkillsBusiness PlanningCarpentry & BuildingExcellent Written and Verbal CommunicationTeam buildingClient relationships/Customer ServiceMicrosoft Office Suite ExpertExtensive Writing SkillsBusiness Start-up ExpertiseRevenue Generating/Business ScalingComplex Problem AnalysisProject Management/ConstructionProcess ImprovementExperienceTwin Oaks Woodworking Huntsville, ALOwner/Operator08/2023 - CurrentCustom carpentry/buildingEmployee Management/HRPlanning/Project ManagementDesign and ConceptualizationClient Communication and Relationship ManagementBusiness Development and MarketingFinancial Management.The Matrix Gym Huntsville, ALDirector/Head Coach06/2018 - 09/2023Coach for Level 1-10, Mens Team Level 3-6Employee Management/HRScaled programs and increased revenues by +$400,000 annuallyMaintain high level of customer serviceImplemented training and onboarding processesDrove financial performance of current and new programs.Created profit goals and implemented plans to correct deficiencies.Managed communication between parents and customers.Forecasted sales numbers and product profitability to determine ideal strategies to improve programs.Top Flight Gymnastics and Cheer Alexander City, ALOwner/Manager06/2012 - 04/2018Business Start-upManaged Staff and HRCoached all team levels, Mens and Womens.Enhanced operational performance by creating procedures and plans.Promoted business on social media platforms to maximize brand identity and generate revenue.Developed business and marketing plans and prepared monthly financial reports.Improved customer satisfaction by finding creative solutions to problems.Assessed accuracy, completeness and integrity of corporate financial records.Improved operations by working with team members and customers to find workable solutions.The Coffee Corner Alexander City, ALOwner/Manager06/2015 - 06/2017Business Start-upManaged Staff and HREnhanced operational performance by developing effective business development strategies, systems and proceduresPromoted business on social media platforms to maximize brand identity and generate revenue.Developed business and marketing plans and prepared monthly financial reports.Improved customer satisfaction by finding creative solutions to problems.Created agendas and communication materials for team meetings.Assessed accuracy, completeness and integrity of corporate financial records.Education and TrainingCentral Alabama Community College Alexander City, ALAssociate of Arts in Business Administration And ManagementSouthern Union, Auburn, AlNursingAuburn, University Auburn, ALNursingCommunity College of US Air ForceEMPTLiberty University Lynchburg, VABachelor of Law & Policy, Pre-Law3.8 GPAUnited States Air Force- Pararescueman- Combat Search and RescueMaster Diver Certification Certified by the United States Air Force Pararescue  Special Forces Underwater OperationsHALO/HAHO Jumper- precision skydiving certificationALS/BLS/EMT-P CertificationReferencesEarnest Caesar Business AcquaintanceAccount Executive, Torch TechnologiesPHONE NUMBER AVAILABLEMichael Tewalt Personal FriendAttorney at Law, US ArmyPHONE NUMBER AVAILABLEHeath Wilson MentorBusiness OwnerPHONE NUMBER AVAILABLE/pre>