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Click here or scroll down to respond to this candidateCandidate's Name
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H: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEhttps://www.facebook.com/TechByNight/LinkedIn Web Profile: https://LINKEDIN LINK AVAILABLE Location: Tampa, FL 33613. Willing to work onsite, Fully Vacated with Booster Shot. Summary Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security. Seeking challenging position with opportunities for expanding my skills. Experienced in Ticketing Systems: Service Now; Remedy; CA Service Desk Manager Windows Desktop OS, Windows Mobile OS, Mac OS, Local Area Networks, TCP/IP, Wireless technology, Microsoft products, (Microsoft Office Suite) Basic User & Security Group Active Directory Administration Experiences, Knowledge of various smartphones (iPhone, Android, Windows), Pagers Remote Desktop and VPN for assisting remote users, Troubleshooting laptops, desktops, tablets, printers, phones and wireless LAN connectivity. 5-9 Years Technical Support Experience Corporate desktop / laptop support experience, ideally in a large organization (1000+ staff) Public Government Clearance Self-Taught in the use of Windows 7 & Network Administration Troubleshooting Techniques Skills Software Knowledge: CA Service Desk Manager, Daemon Tools Pro.7.1.0, McAfee Security, Suite, Remedy 9.0 Ticketing System Windows Server 2013, Citrix 4.3;4.6; 14.4, Microsoft Office Suite 2013/2016/365, Under Certified A+ (Outlook Troubleshooting), Dame Ware 12.0 Remote Support Software, VPN Troubleshoot Experience, Symantec Encryption Management Server Excellent communications skills, Easy to train and understand of procedures. Work well in a fast paced, dynamic environment, with limited supervision. Provide an outstanding customer experience. Excellent troubleshooting and problem-solving skills. College and equivalent technical education, with two or more years of experience Troubleshooting computers, printers, laptops; provided on-site computer repair to computers as well as printers; installed new software, order computers parts from Dell; Maintaining PC and Printer compliance. Strong Windows 7, 10, 11 troubleshooting & diagnostics. Strong application troubleshooting (MS suite Outlook, PowerPoint, Excel, Word, Visio, Lync) Hardware troubleshooting & diagnostics (laptops, desktops) Basic networking (drive / printer mappings, network connection diagnostics) Skilled in the use of TeamViewer in order to remote to users computer Education Diploma in Computer Security and Network Technician, Florida Career College, Tampa, FL Associates in Computer Science and Technology, Everest University, Tampa, FL, Certificate in Completion of Routing and Switching I, Fayetteville Technical Community College Completion of Diplomas in A+Certification & Networking+ Exam Prep Course & Microsoft Office 365, Access Computer Training (ACT)Professional ExperienceCiox Health6/2023 8/2023Health Information Technology Specialist 1 Answering inbound calls following script properly Use GoToSolve app to remote to users laptop or desktop. Use the Knowledge Board to find the type of issue user has. Use Microsoft chat to chat with co-workers, managers and supervisors. Sign in daily to Active Directory\Microsoft Azure Active Directory\Gmail\Agent Desktop Login Respond to clients with Microsoft Teams \ Make sure VDI is signed in for daily use. Tech By Night (own company/ freelancing; Thumbtack app) 5/2021 PresentSenior System Analyst/PC Field Technician Specialist Upgrading PC hardware and software at different locations during various short term consulting assignments. Technical Support and troubleshooting PC Desktop, Printers and laptops. Replacing failing or malfunctioning PC components like monitors, keyboard & mouse Some assignments require networking printers or workstation for customers with new employees. Using the application, Thumbtack to bid on jobs regarding computer and printer repairs. Pepin Academies Tampa Campus07/22 03/23Campus Technology Coordinator Eight Month Contract Hired and Completed Install and integrate new hardware and applications. Keep an eye out for needed updates. Support and administer third-party applications. Ensure network security and connectivity. Set up user accounts, permissions and passwords. Resolve problems reported by end user. Define network policies and procedures. Troubleshoot more than twenty tickets daily. Respond, Create, Update and Close tickets when crested. Verizon Connect Fleet, Tampa, FL08/2017 4/2021IT CSR Coord I-Tech Level 2 Cust Svc Rep Handle inbound customer calls and create cases; make outbound calls as needed. Respond promptly to correspondence from customers. Experienced in Ticketing Systems: Service Now; Remedy; CA Service Desk Manager Configured end user devices such as laptops/desktops, printers and shared office equipment. Facilitate collaborative case work with other departments (Sales, Operations, Product Team, Hardware, SVT) Continued training, development, and certifications Participate in knowledge-based and web-based applications content creation and Playbook edits. Online Class Completion Course in Routing and Switching I Cognizant Technology Solutions, Inc., Tampa, FL03/2017 08/2017Senior Systems Executive/ Network Admin. Maintained and serviced Dell, HP & Lenovo Laptops of Official Associates as well as guest Configured and deployed desktop hardware and software into the new network environment Successfully upgraded all Citrix Software to Version 4.6 with miniscule down time Diagnosed and resolved all network related issues. Created and made changes to end user accounts. Configured end user devices such as laptops/desktops, printers and shared office equipment. Familiarity with Remedy, Integrated Service Desk (ISD) James A. Haley Veterans Hospital, Tampa, FL04/2015 09/2016IT Helpdesk Representative Set up workstations, Printer Repair, Workstation relocation. Assigned with issuing & repairing pagers for Doctors, Surgeons and Emergency Response Ran various projects for office computer setup, dismantle or move to location. Knowledgeable on opening ports at switches for computer or printer usage. Imaging / re-imaging laptops & desktops Troubleshooting technical laptop and desktop issues (Windows & applications) Diagnosing laptop & desktop hardware issues Assisted in mapping network drives / printers. Coordinating laptop & desktop repairs with hardware suppliers Some remote support (via remote access software) Experienced in the use of Active Directory to set up and unlock accounts. Computer Central, Tampa FL12/2014 04/2015Helpdesk Representative (Level 3) Specialist Answer support calls and Escalate issues if needed. Provide answers to clients by identifying problems & guiding client through corrective steps. Document issues and troubleshooting techniques into notes. Escalate support tickets requiring urgent attention and manage them. Spoke Spanish when dealing with a percentage of support tickets when needed. Used TeamViewer to remote into users computer to fix software issues. HR Pro Staffing, Tampa, FL01/2014 12/2014PC Warehouse Technician Highly skilled in operating material handling equipment (Forklift, Pallet Jack) safely Maintains inventory of equipment and parts as well as documentation of vendor activities. Conducted monthly inventory of computer technician stockroom for field techs. Verizon Wireless, Tampa, FL07/2011 12/2012Warehouse AssistantEverest University, Tampa, FL09/2010 01/2012Assistant Network AdministratorInformation for Resume or ApplicationPepin Academies Tampa Campus3916 E Hillsborough Ave, Tampa, FL 33610PHONE NUMBER AVAILABLEVerizon Connect Fleet7701 E Telecom Pkwy, Temple Terrance, FL 33637PHONE NUMBER AVAILABLECognizant Technology Solutions, Inc.,4041 Park Oaks Blvd, Tampa, FL 33610PHONE NUMBER AVAILABLEJames A. Haley Veterans Hospital13000 Bruce B Down Blvd, Tampa FL 33612PHONE NUMBER AVAILABLE/pre> |
