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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Wesley Chapel, FL 33543SKILLS Reception Management File OrganizationMulti-line phoneoperation Appointment SettingReception AreaMaintenance Mail handlingDocument scanning anddigitization Document Management Appointment Scheduling Client Relations Calendar Management Scheduling appointmentsVisitor accessmanagementConfidential informationmanagement Meeting SupportPROFESSIONAL SUMMARYDynamic and detail-oriented professional with proven experience in reception management and client relations, notably at Pinellas County Government. Excelled in maintaining confidentiality, managing multi-line phone systems, and enhancing customer service. Demonstrated ability to streamline document management processes, significantly improving operational efficiency. Skilled in fostering positive interactions and efficiently scheduling appointments, reflecting a commitment to excellence and teamwork. WORK HISTORYMay 2006 - July 2011Receptionist Administrator, Welcome Home Organizing and Packing Company, Bellaire, TX April 1977 - February 2006Secretary To The Director Of Volunteer Services, Pinellas County Government, Clearwater, FL Answered incoming calls, directing clients to individuals addressing specific needs. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impression. Handled complaints and questions, and re-directed calls to other team members. Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data. Answered multi-line phone system and enthusiastically greeted callers. Maintained daily report documents, memos and invoices. Scheduled appointments and conducted follow-up calls to clients. Handled daily scheduling tasks and provided administrative support for entire department. Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.Entered data into system and updated customer contacts with information to keep records current. Maintained electronic filing systems and categorized documents. Responded to emails and other correspondence to facilitate communication and enhance business processes. Provided clerical support to company employees by copying, faxing, and filing documents. Managed executive calendars, scheduling appointments and meetings to optimize time management.Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally. Created and updated records and files to maintain document compliance. Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.Facilitated communication between departments for improved collaboration and project success.Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Managed filing system, entered data and completed other clerical tasks. EDUCATIONJune 1960High School Diploma, Business CourseRegina High School, Adelphi, MD |
