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LAURACASTROPueblo, CO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.SKILLS Document Management  Spreadsheet Development  35 Wpm Typing Speed Administrative Support  Administrative Assistance  Customer Service Communication  Adapting to change  Team work Word, Excel, and Power Point  ICD-10-CM  ICD-10-PCS EXPERIENCEPatient Service RepresentativeSt. Mary Corwin Pueblo, CO Referrals Scheduling Insurance VA Benefits Workmans Comp Answer phones Customer Service Cash handling Balance drawer daily Epic Maitrix Care EM/EMR coding PAR CohereMarch-2024 ConcurrentInternship StudentSt. Mary Corwin Pueblo, CODecember- February 2023 Scanning ED, Input/OBS, outpatient, and SDS. Analysis IP/Obs and SDS Verifications-DH,H&P, OP and BPON Completed Physician letters Release of information of Continuity of Care Spoke and assisted with walk ins Transcription processing Managing MPI/Duplicate/Mark for Merge/Overlays Coding for surgeries Picked up paperwork from ER, surgery and Mammogram ICD-10-CM ICD-9 ICD-10-PCSWork Study Student ClericalPueblo Community College Pueblo, COAugust 2023 - Current Helped department stay on top of student and faculty needs with skilled clerical support. Verified readability and completeness of documents prior to scanning. Enhanced office efficiency with well-organized supplies and updated tracking spreadsheets. Protected the security of clients' charts to avoid data loss and breaches. Child Care ProviderEl Paso County Colorado Springs, COApril 2022 - December 2024 Strengthened physical skills using crafts like painting and drawing. Balanced rest, play and learning with effective scheduling. Supported children's emotional and social development, encouraging empathy and positive views. Protected children with good safety and security policies. Sales AssociateConcentrix Pueblo, COFebruary 2019 - November 2020 Assisted customers with sales and service needs. Built attractive displays and merchandised products. Processed payments quickly to keep customer flow moving. Managed multiple tasks simultaneously while meeting deadlines. Staffing ManagerElwood Staffing Pueblo, COOctober 2017 - January 2019 Communicated availability and helped set employee schedules. Maintained robust database of potential hires, recruitment contacts and industry partners. Prepared fiscally sound staffing contracts defining delivery expectations and conditions. Optimized staffing strategies by tracking vacancies, market conditions and new hire statistics. Motorized SpecialistArapahoe County Clerk and Recorder/DMV Aurora, CO February 2016 - September 2017 Analyzed results into actionable behaviors and goals to improve customer satisfaction. Drove sales through product and process expertise and customer and team engagement. Provided customers with gracious, quick and efficient service through modeling behaviors. Processed and provided tags for vehicles Worked with VIN numbers and Insurance data Cash handling daily Balanced drawer dailySocial Services Colorado Works Case Manager and Maintenace Specialist Jefferson County Social Services Golden, COAugust 2014 - January 2016 Coordinated program referrals and community-based services. Scheduled case review meetings to discuss complex cases and procedural updates. Approved applications for SNAP, Colorado Works TANF, Adult financial, Medicaid and Long term Care. Conducted interviews and followed policies and procedures for the County Reviewed and assisted families with barriers to become self sufficient EDUCATIONHigh School DiplomaCentennial High School R-1, San Luis, COMay 1989Associate in Science (A.S.) - BusinessAdams State University, Alamosa, CODecember 2001Associate in Applied Science (A.A.S.) - Health information technology- Medical Coding Pueblo Community College, Pueblo, COCertification- Health Information technology- Medical coding Awarded- Cum LaudeMay 2024Certification - HealthCNA, Pueblo, COMarch 2024