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IntroductionHighly professional and detail oriented remote customer service representative seeking available remote or hybrid positions. I assure you that my immense professional background and profound qualities is what makes me a perfect asset for any company. In conclusion, I would like to extend my gratitude for the review of my resume and consideration for future employment.Employment historyFocus Services Customer Service Representative Greenville, NC Jun Street Address  - Dec 2023Provided solutions that fit individualized situations and prioritized customers&#Street Address ; needs. Worked with clients who had complaints, orders, or required information about products/services purchased from the organization.Leverage customer service interactions to gather valuable insights on customer preferences, pain points, and overall satisfaction levels, enabling the organization to tailor its products and services to better meet customer needs and enhance customer loyalty.Teleperformance Customer Service Representative Remote Dec 2023 - PresentUtilize emotional intelligence and active listening skills to provide personalized and empathetic customer service, creating positive interactions and building strong customer relationships to enhance brand loyalty and customer satisfaction.Improve customer satisfaction by proactively identifying areas for process improvement and suggesting solutions to enhance the overall customer service experience. Develop and maintain a strong knowledge base of Teleperformance's products and services, staying updated on industry trends and competitor offerings to provide customers with accurate and valuable information during interactions. By being a product expert, the Customer Service Representative can enhance customer trust and satisfaction, ultimately contributing to higher customer retention rates and brand reputation for Teleperformance. SkillsMicrosoft Excel & Word Proficiency Data AnalysisTime management Problem-solvingCritical & Analytical Thinking/Processing Adaptability Decision Making Project ManagementComputer Literacy Emotional intelligenceEducationHigh School Diploma D.H. Conley High School Greenville, NC Aug 2018 - Jun 2021Nacomus HesterNC, Greenville, United States, 27858PHONE NUMBER AVAILABLEEMAIL AVAILABLE