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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Raleigh, NCSUMMARYSeeking Customer Service Specialist role with 17 years of experience. Expert in ensuring customer satisfaction, resolving technical issues, and managing complex customer inquiries. Proven track record in leading teams, improving service delivery, and handling sensitive information with discretion. WORK EXPERIENCEJ.A.W. Global Express Raleigh, NCCourier Driver Jan 2021 - Present Ensure timely and secure delivery of various goods, including school technology, pharmaceuticals, and retail products, to diverse clients ranging from educational institutions to individual consumers. Maintain strict adherence to delivery schedules and protocols, while providing exceptional service to ensure customer satisfaction and repeat business.CFI Raleigh, NCCollections Specialist May 2018 - Apr 2021 Provided comprehensive support to clients in understanding financial assistance programs, including loans and scholarships, ensuring clear communication and assistance throughout the application process. Troubleshot and resolved technical issues related to online application systems, enhancing user experience for students and parents. Managed and processed a variety of requests, facilitating the successful completion of FAFSA verifications. MyComputerCareer Raleigh, NCTeam Lead/Supervisor Nov 2013 - Mar 2018 Oversaw the achievement of monthly admissions targets by establishing clear accountability measures and ensuring adherence to organizational values, policies, and procedures. Enhanced staff performance and compliance through the execution of comprehensive recruitment, training, coaching, and disciplinary programs. Delivered high-quality customer service, ensuring responsive support and positive interactions with prospective students, faculty, and staff.Apple Incorporated Raleigh, NCSenior Customer Care Representative Jul 2011 - Jul 2013 Provided mentorship to junior staff and managed quality assurance of call center operations, policies, and procedures. Served as a key point of contact for law enforcement referrals and efficiently processed inbound customer inquiries and credit card orders.State of North Carolina Raleigh, NCPersonnel Technician May 2004 - May 2009 Managed comprehensive benefits packages, including enrollment and adjustments for health, dental, vision, FMLA, LOA, and STD for over 300 employees. Conducted salary administration, prepared official announcements, and facilitated hiring processes, from credential verification to new hire orientations and exit interviews. Administered employee recognition programs and ensured timely communication of policy updates to staff. EDUCATIONWake Technical Community CollegeCertification in Strata FundamentalsRaleigh, NC2015St Augustine's UniversityBachelor's in Organizational ManagementRaleigh, NCMay 2012SKILLSExcel PowerPoint Access Inventory Management OrgPlus Understanding Policies File Organizing Applicant Tracking Photoshop SalesForce SAP (10+ Years) Team Lead Shift Supervisor Customer Service Representative Customer Service Call Center Section 8 Technical Support Payroll Social Media Management Social Media Marketing Typing Root Cause Analysis Courier Leadership Utilization Management Supervising Experience Managed Care Microsoft Excel Microsoft Word Case Management Process Improvement Quality Assurance Employee Orientation Microsoft Outlook Account Management CRM Software English Human Resources Epic Management Research Benefits Administration Training & Development Data Entry Documentation Review Computer Literacy Microsoft Office Communication Skills iOS Delivery Driver Experience Driving Basic Math Windows Shift Management Medical Terminology Clerical Experience Order Entry Time Management HubSpot Organizational Skills Computer Skills Employment & Labor Law Front Desk Outpatient Hipaa Insurance Verification Administrative Experience Office Experience Accounting Live Chat Customer Support Project Management Presentation Skills Google Ads Phone Etiquette Sales Management Mac OS Writing Skills Public Health Analysis Skills Document Review Math Analytics Scripting Mobile Applications Sales Software Troubleshooting Hospitality Editing Multi-Line Phone Systems Communication Active Listening Empathy Conflict Resolution Multitasking Customer Relationship Management (CRM) Software Problem-Solving Technical Proficiency Work from home |
