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Office Administration, Payables, Receivables, HR, Payroll, Data Entry, Purchasing,Inventory Management, Warehouse Management, Customer Service Salisbury, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Highly trained Office Administrator with 25+ years of experience. Responsible for the overall daily operations of an office environment that includes staff management, HR (hiring, training, new hire paperwork), payroll, inventory, receivables, payables, scheduling and customer service. Authorized to work in the US for any employerWork ExperienceRebate Specialist / Data Entry ClerkMid-Atlantic Energy Solutions-Salisbury, MDJuly 2020 to July 2023 Data Entry Processing of new customer files Input rebate incentive applications on various utility company portals Preparation of all customer paperwork to include proposals, incentive application, T&C and invoices Project Management Scheduling installation Customer service, data entry, billing, general office duties Food Service AdministratorHope and life Outreach-Salisbury, MDSeptember 2019 to July 2020 Weekly menu planning Preparation of meals Training of volunteers on cafe procedures Coordination of CM for each meal Outreach to community for donations Record keeping of volunteers and meal countsRebate Specialist/ Data Entry Clerk (work from home position) Smart Lumen, LLC-Gaithersburg, MDOctober 2017 to March 2019 Data Entry Processing of new customer files Completion of rebate incentive applications for various utility companies Preparation of customer proposals Project Management from the approval status to the payment received Customer service, data entry, billing, general office duties Enter proposals in Quick Books Inventory ManagementHead Server / TrainerOcean Pines Association-Ocean Pines, MDMay 2017 to January 2018 Take customer orders and enter them into a POS system Deliver beverages and food Training of new servers Process discounts on guest checks Liaison between management and servers to handle customer service issues General ManagerDenny's-Salisbury, MDFebruary 2016 to May 2017 Managed daily operations of the entire restaurant Ordered weekly trucks and did bi-monthly inventory Maintained a schedule for 50+ employees HR (scheduling weekly, hiring, firing, training, new hire paperwork) Insured proper food handling and maintained temps on hot and cold foods Maintained a food cost of 25% or less Insured that guest are satisfied with their service by doing table touches Went out and visited local business parks to promote new business I started as a server. I was fast tracked to MIT and finally GM. Office Management/Project ManagerLighting Project Management, LLC-Ocean City, MDMay 2013 to January 2016 Project Management - Data Entry Processing of new customer files Completion of rebate incentive applications for various utility companies Preparation of customer proposals to show the rebate replacement product and co-payment Project Management to include following project from the approval status to completion Customer service, data entry, general office duties ReceptionistSuper Cuts-Salisbury, MDFebruary 2012 to September 2012 Greet guest via telephone and in person Customer service Stocking of stylist stations Wash and fold towelsAddiction CounselorAddiction Associates-Salisbury, MDJanuary 2009 to May 2009(part time, temporary) Assessment and intake of potential clients Group and individual counseling Urinalysis Status updates to Justice system when necessaryOffice ManagerDominion Airy & Machinery-Salisbury, MDSeptember 2004 to April 2005 Accounts Receivable Inventory Control Customer InvoicingExecutive Assistant to the PresidentDelmarva Aluminum Company, Inc-Delmar, DEApril 1990 to November 2002 Accounts Payable, Accounts Receivable Payroll Sales, Proposals, Customer Service Warehouse Management, Inventory Control, Purchasing Fleet Management Hiring of installation crew laborersEducationHigh school diploma in AcademicDelmar High School - Delmar, DESeptember 1984 to May 1987Skills MS OFFICE (10+ years) QuickBooks (4 years) Data Entry (10+ years) Scheduling (4 years) Payroll (10+ years) Human Resources (1 year) Billing (10+ years) Training (4 years) Office Management (10+ years) Purchasing (2 years) Accounts receivable (10+ years) Supervising experience (5 years) Customer service (10+ years) Conflict management Multitasking Team Player Sales (5 years) Computer skills (10+ years) Communication skills Marketing (1 year) Mechanical knowledge Organizational skills Warehouse Management (2 years) Accounts payable (10+ years)AssessmentsCustomer focus & orientation ProficientJuly 2023Responding to customer situations with sensitivity Full results: ProficientManagement & leadership skills: Impact & influence Proficient April 2024Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientFood service: Customer situations ProficientMarch 2024Identifying and addressing customer needs in a food service setting Full results: ProficientVerbal communication ProficientJanuary 2023Speaking clearly, correctly, and conciselyFull results: ProficientWork style: Reliability ProficientOctober 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientData entry: Attention to detail ProficientOctober 2023Maintaining data integrity by detecting errorsFull results: ProficientBasic maintenance and repair ProficientOctober 2023Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilitiesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |