| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEStreet Address Hyrst Grove TerraceAshburn, VA Street Address
EMAIL AVAILABLEObjectiveI am an English graduate, looking for a long-term career that enables creativity, event planning, and employee engagement. Through this degree, I have learned to write to include very intricate details so that everyone is able to understand the reading. This skill has allowed me to advance in my current role of management, where documents are needed to be created to properly outline training plans, so trainees and trainers alike are able to teach and receive the same routine. Outlining meetings with staff members with titles that require more leadership and allow space for them to feel like their thoughts are received and taken seriously and express their value to the team and how to recreate that feeling to their colleagues. Throughout my leadership experience, I have had to deal with a multitude of challenging situations that require major redirection, and have learned how to correct, but keep morale high. In my future career, I am looking to continue planning for events that keep staff engaged and valued, as well as developing people inside of their position and take important lessons with them.Skills & AbilitiesPatience and Empathy LeadershipStrong Communication Organized & Multi-TaskingMicrosoft Word & Excel Staff Development and EngagementScheduling and Timekeeping Software Takes InitiativePresentation Skills Problem-Solving & CollaborationComprehensive Writing Customer ServiceData Entry One-Team MindsetExperienceAvery Point (Erickson Senior Living)Assistant General Manager (May 2023 August 2024)Worked with systems like Kronos and Infor to keep up with time sheets and creating and editing buttons correlating with menu items and changes.Oversee the Dining Room floor during service to ensure quality service.Work with staff scheduling and keeping track of attendance.Enforced work policies for staff and for residents to ensure safety during all hours of the shift.Communicate with residents about reservation changes and finding solutions for service issues that can ensure the quality of our food and efficiency in the Dining RoomCreate positive and comfortable environment for staff and make them feel supported in the workplace.Disciplined staff for inappropriate behavior and/or bad attendance; communicated with HR to ensure proper and appropriate procedure.Worked in a fast-paced environment requiring quick problem-solving.Was a leader in rolling out a new timekeeping system for the entire campus.Hostess/Server August 2022 May 2023Helped open the first restaurants in this new Erickson campus using previous experience from Ashby Ponds about creating assignment sheets, the desired silverware folds for the restaurant, the roles of each position, and introducing the two managers who were new to the company to how Erickson Living functions as a company and in Dining specifically.Got to know the first residents moving into the building and form relationships with them. Helped train the residents with the flow of the restaurant and communicating with them when things dont go smoothly.Was the first introduction to the restaurant and in charge of getting information from residents about reservations or walk-ins and being the first point of communication about reservation details and take-out orders.Serve in the fine-dining restaurant and provide high-quality service to the residents.Ashby Ponds (Erickson Senior Living) May 2016 May 2023Supervisor (Summer promotion: July 2022 May 2023)Opened and closed the cafe, maintained the money in the cash register, watched over students and residents during the shift, created solutions for conflicts with residents and between staff members, hosted the meeting with staff after each shift to get input on the service, and provided announcements for the staff. Worked closely with AGMs, worked with Kronos, knew how to do differentials, keep track of student hours, and create schedules and floor plans.Was commended by the Director of Dining at the campus (Kevin Kilhefner)Dining Administration (Summer Help: May 2022 July 2022)Learned how to create menus for all restaurants on campus, sent out menus to all residents, to Dining Leadership, and print for other restaurants, created reservations for residents on holidays and daily reservations, created newsletters, followed up with residents about complaints and on issues with meal plans, can properly explain how the meal plans work with residents, learned how to do deliveries, and take delivery orders. Communicated with the entire campus and higher-ups within the campus.Learned how to work deeply with Microsoft Word, Excel, and Publisher.Was commended by the previous Director of Dining at the campus (John Porter)VCU Writing Center (Spring 2022 December 2022)Learned to peer edit and guide students in their writing process.EducationVirginia Commonwealth University / Richmond / Fall 2021 December 2024Received my Bachelors in English, and graduated with a 3.4 GPA, with a Minor in Creative Writing.ReferencesAvery Point Senior LivingCharles Stetson - Dining Director, Erickson Senior Living - PHONE NUMBER AVAILABLERachel Hagen - General Manager, Erickson Senior Living - (804)-542-4045 |
