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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, Arizona 85050 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold Profile Knowledgeable and dedicated customer service professional with extensive experience in financial industry, over twenty (20) years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Uses independent decision-making skills and sound judgment to positively impact company success. Negotiations - Settlement Operations Specialist, 01/2014 - 04/2024 Achieve (formerly Freedom Debt Relief) Tempe, AZ Contacted creditors on a daily basis to discuss client accounts and determine settlement percentages. Built strong rapport with various companies to ensure quality settlements for our clients. Followed all company policies and procedures to deliver quality work. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Developed strong relationships with various creditors through consistent communication and attentive service.Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.Continuous training programs to deepen professional skillset. Maintained current understanding of market conditions, compliance standards and best practices. Consistently drove settlement percentages down in order for clients to receive the best deal for their accounts.Creditor Relations Supervisor, 10/2002 - 10/2013Debt Free Arizona Tempe, AZWorked closely with sales teams to ensure seamless communication regarding client accounts, enabling better overall service delivery.Managed disputes effectively, investigating issues thoroughly and implementing appropriate resolutions to PROFESSIONAL SUMMARYWORK HISTORYmaintain client satisfaction.Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.Developed tailored credit solutions for clients, taking into consideration their unique needs and financial circumstances.Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty. Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.Maintained compliance with company policies, objectives, and communication goals. Achieved results by working with staff to meet established targets. Mentored newly hired employees on operating equipment and programs along with side-by-side training. Solicited customer feedback to identify and improve on areas of weakness. Collected, arranged, and input information into database system. Assistant Store Manager, 03/2000 - 07/2002F.A.O. Schwarz Scottsdale, AZProven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Worked well in a team setting, providing support and guidance. Assisted with day-to-day operations, working efficiently and productively with all team members. Worked flexible hours across night, weekend, and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed. Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments.Demonstrated strong organizational and time management skills while managing multiple projects. Provided feedback to associates both positive and areas of improvement. Interviewed potential candidates for different positions within the store. Established personal connections with customers, exceeding customer expectations. Bachelor of Science: Marketing, 12/1999Northern Arizona University - Flagstaff, AZEDUCATIONCustomer RelationsQuality AssuranceProblem-solving abilitiesActive ListeningCritical ThinkingData EntryCall center experienceComputer ProficiencyConflict ResolutionCRM SoftwareAssertivenessBuilding rapportSKILLS |
