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EMAIL AVAILABLEsarahkatestone.com LINKEDIN LINK AVAILABLE Austin, TX PHONE NUMBER AVAILABLE EDUCATIONUniversity of Texas at Austin, McCombs School of Business May Street Address Master of Science, MarketingEckerd College May Street Address
Bachelor of Arts, Communication, Spanish Minors in Marketing, Film Studies Study abroad experiences in Northern Ireland and Argentina Sigma Delta Pi memberEXPERIENCEC3 Presents Digital Guest Experience Intern, Austin, TX May 2024 August 2024 Assist Guest Services Manager in generating proper and accurate patron messaging for festivals Manage brand/festival messaging for FAQs and update/build out festival backend with approved messaging Assist Marketing Department with feedback and collaboration with guest service needs related to social media interaction Contribute to the overall event management plan and works as part of the Guest Services team, interfacing with other C3 departments, external vendors, event staff and festival guests, as necessary Sinclair Broadcasting Group Digital Sales Coordinator, Austin, TX Aug. 2023 April 2024 Coordinated internal and external teams to ensure the fulfillment of email, Instagram, Facebook and TV commercial campaigns Increased sales efficiencies by coordinating ad processes, organizing creative and credit issues, managing client accounts, and assisting in a number of various sales processes as necessary Responsible for campaign reporting, analysis, and business recaps Breakthrough Central Texas - Recruitment and Volunteer Coordinator, Austin, TX Sept. 2021 Aug. 2022 Supervised team tasked with recruiting for summer internship opportunity Assisted with full recruitment cycle for over 150 new hires Managed retention of volunteers with email and text campaigns, recognition events to ensure a high-quality experience Analyzed Salesforce metrics, developed and implemented shifts as identified Social Media Ambassador: developed multiple campaigns to create new social media content for internal, local and national use Breakthrough Central Texas Strategic Planning Student Advisor, Austin, TX Sept. 2020 Aug. 2021 Coordinated first generation college hopeful students, their school staff, and school district services to harden their pathway to college Managed CRM initiatives to optimize channel strategy and processes Developed and executed SMS campaigns and reported effectiveness. Improved processes, and efficiency based on data Royal Caribbean Account Executive Product Development, Miami, FL Jan. 2020 April 2020 Organized international shore excursions and tour programs that reflected the Azamara luxury brand Produced and maintained shore excursion tour descriptions, all forms of media, contracts, guest communication, and online content Communicated tour content, pricing and tour program specifics with internal and external venues, sales team and C-Suite executives Provided branding support to internal and external parties regarding tour programs Royal Caribbean - Silverseas Merger Compliance Team, Miami, FL July 2019 Dec. 2019 Reviewed Agency and Anti-bribery contracts for Silverseas Cruise Line acquisition and integration Reviewed and verified domestic and international government and non-governmental tariff submissions for accuracy and completion Communicated and developed relationships with agents globally to collect necessary invoices and tariffs ADDITIONAL INFORMATIONComputer Skills: ZenDesk, SELL, Google Ad Manager, Canva, Final Cut Pro, Salesforce, JazzHR, WordPress Languages: Limited working proficiency in Spanish, limited working proficiency in American Sign Language |