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Click here or scroll down to respond to this candidateCandidate's Name
CLUB RIDGE LANE WILLINGBORO NJ Street Address
PHONE PHONE NUMBER AVAILABLE E-Mail EMAIL AVAILABLESKILLSHaving 19+ years of experience in business management, transportation operations, fleet management, sales, and customer serviceAccustomed to working in a fast-paced environment with the ability to think quickly and successfullyAbility to perform administrative and office support activities.Excellent communication and writing skills.Having strong analytical and organizational skills.Proficiency in Microsoft Word, Microsoft Excel, Power Point and Internet.Able to keep projects on schedule.Able to handle incoming/ongoing calls and requests.Ability to do research, draft, and abstract reports.WORK EXPERIENCEJuly 2021-Mohawk INC..Manager II of Warehouse Facilities Directs and manages 5 regional distribution centers operations and positively engages the 5 managers/ direct reports (with 15-30 people on each team), to lead complex processes Strategized and led the massive restructuring of distribution operations in 2008 to improve company efficiency and maximize profits by reducing costs from $7.9M to $1.6M Builds and fosters collaborative, cross-functional partnerships across all areas of the business to deliver excellent service to business partners and stakeholders Develops annual/monthly/weekly budgets and owns 5 distribution centers P&L financials Motivates and develops high-performing teams on topics including: continuous improvement, initiative implementation, company policies and procedures, and performance evaluations Promotes a culture of TQM and continuous improvement by developing and implementing effective supply chain processes and organized documentation Project manages to prioritize change initiatives and transformations, allocate appropriate resources to deliver improved KPIs, reduce costs, and improve staff satisfaction Collaborates with sales team to develop improved delivery systems and superior customer service Promotes a supportive culture of safety, ensuring that OSHA and DOT regulations are followed Well-versed in opening, expanding, closing, and restructuring major distribution facilitiesNovember 2019 -2021 Sir Lancellot Courier /PDXOperations Manager /Account ManagerRecruit, select, train, assign, schedule, coach, counsel, and discipline employeesCommunicate job expectations; planning, monitoring, appraising, and reviewing job contributionsPlan and review compensation actions; enforcing policies and proceduresContribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trendsForecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actionsDevelop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shippingAnalyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changesMaintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulationsUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsAccomplish operations and organization mission by completing related results as neededMeet or exceed operations labor budget expectationsManage staff levels, wages, hours, contract labor to revenuesResponsible for all department managers and supervisors, with review/approval responsibility for all operations employeesRun a safe, injury/accident-free workplaceResponsible for all aspects of vehicle and heavy equipment rentalsEstablish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agenciesManage relationships with key operations vendorsTrack vendor pricing, rebates, and service levelsReview and approve all operational invoices and ensure they are submitted for paymentServe as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooringCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsWork closely with VP and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.Communicate all operating policies and/or issues at department meetingsWork closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expensesDecember 2015 2019 Dategrity Inc Hyattsville, MDRegional Logistics ManagerEnsure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means, designed to maximize volumes while limiting expense exposure.Ensure goodwill between company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the Operations Manager, when contract terms are violated. o Responsible for recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment.Upholding independent contractor performance standards for customer service, and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract. o Ensuring that the TMC Verification Program is in place and quarterly audit goals for the assigned district are met or exceeded.Responsible for investigating and responding to concerns of independent contractor carriers regarding compensation or billing issues. o Responsible for ensuring that a current contract with all required documentation is on file for all independent contractors in the assigned district.Promoting circulation growth in assigned territory by implementing subscription and retention programs as implemented periodically across circulation departments.May 2012December 2015 Concordville Nissan & Subaru Concordville, PASales and Leasing ManagerAnticipate sales and expenses goals and prepare departmental operating budget o Process and monitor commission sheets and payroll o Support salesmen to set realistic monthly targets and support deal closure o Recommend color, model and equipment-based inventory needsConsult with department heads for advertising services and securing equipment and customer informationHandle retail related concerns and coordinate with salespeople to close vehicle purchase deals.Responsible for purchasing, appraising and managing inventory.Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses.Hold scheduled sales training and meetings to plan and implement automotive sales objectivesDiscuss with prospects on equipment needs and advise on type of automotive equipment to buy.July 2010 April 2012 Towne Air Freight, Elizabeth, NJOperations SupervisorWork with operations manager to define requirements for operations and ensure that the implementation of new strategies and initiatives effectively meet or exceed these requirements as well as customer expectations. o Assigns duties and monitors work completion for accuracyMaintains a safe work environment and fosters a positive team dynamic, resolving employee relations issues and administering corrective action as required.Lead start-up activities with cross functional teamsResponsible for handling official company correspondence.Creating daily reports for pickups and deliveriesSeptember 2007 June 2010 Beavex, Mount Laurel, NJOperations SupervisorManage terminal operations for day-to-day delivers o Implement key company initiativesEvaluate overall operations and develop monthly reports o Maintain high standard of performance and quality control for customer material o Responsible for effective use of company management tools-Courier Base, track and trace technology, scanners, palms, and NextelsCollaborate with corporate, managers and staff members to implement procedures, goals and objectivesJuly 2004 June 2007 Joseph Strong, Chester, PAAssistant Service Manager/DispatcherProviding vision, leadership, and direction to the department staff oDeveloping business strategiesImplementing action plans to meet operational goals and objectivesSales administration, DispatchingCustomer service, small contract bids and billingJuly 2001 June 2004 Carey Limousine International, Philadelphia, PAAssistant Service Manager/DispatcherResponsible for scheduling, tracking, and routing of contract drivers Fleet managementInventory, bookkeeping, accounting, and collections. Customer service and resolving complaintsProviding vision, leadership and direction to the department staff o Developing business strategiesImplementing action plans to meet operational goals and objectivesEDUCATION AND CERTIFICATIONSHoward University, Washington DCAssociates of Applied Science Business Administration |
