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Click here or scroll down to respond to this candidateCandidate's Name
Austin, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEGiven my military experience, crisis intervention training, knowledge of conflict resolution techniques, and theft prevention training, I can put myself in a customer's situation in order to better understand their issues and concerns. I also have extensive leadership knowledge and background since I have held several leadership positions. I am professional, analytical, proactive, a quick learner, friendly, organized, detail orientated, hardworking, and have superior customer service skills. I also have knowledge of Microsoft Word, Yardi, One site, MRI. I am also familiar with Power Pro, LRO/s, Host sheets and TAA leasing procedures.Willing to relocate: AnywhereAuthorized to work in the US for any employerAuthorized to work in the US for any employerWork ExperienceLeasing ManagerTAM Residential - Austin, TXJune 2023 to PresentI supervises a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. I oversee completion of all necessary paperwork and ensures proper customer service and satisfaction. I plan and coordinate resident activities to increase number of tenants and show appreciation to our residentsLeasing ConsultantInterSolutions, LLC - Austin, TXMay 2020 to May 2023Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.Examining properties and informing maintenance staff of issues. Advertising available properties and conducting property tours as part of marketing activities. Screening prospective tenants to ensure they meet eligibility requirements. Completing lease applications and assisting with verification of application information. Informing prospective tenants of results.Inspecting properties when tenants take occupation and vacate. Liaising with tenants to provide information and address their complaints and concerns. Maintaining and storing documentation effectively. Accepting rent payments, security deposits and other applicable fees. Leasing AgentBG Staffing - Austin, TXSeptember 2016 to May 2023Worked at various Class A properties as a leasing consultant/concierge, thus giving me experience in different operating systems and also harnessing my leasing skills by way of communication, presentation, sales pitch and techniques and overall to be able to relate to future residents. Leasing ConsultantCaroline Post Oaks Houston Galleria - Houston, TXMarch 2021 to September 2022Worked at various Class A properties as a leasing consultant/concierge, thus giving me experience in different operating systems and also harnessing my leasing skills by way of communication, presentation, sales pitch and techniques and overall to be able to relate to future residents. Security Officer/SupervisorFairmont Hotels & Resorts - Austin, TXFebruary 2020 to December 2021Write and submit security reportsProvide securityMaintain law and order in area of jurisdictionMonitor staff by patrolling with themAssign work areas for officers to patrolProtect the people and propertyConduct routine patrols with teamLook out for suspicious persons, vandalism or hazards Respond to alarms and distress callEnsure all security systems, like the burglar alarms and CCTV are working properly Leasing ConsultantRetention Specialist SupervisorSpectrum - Austin, TXMay 2018 to January 2019My job was to make sure I address all customers issues and concerns so as to retain the customer and company's revenue.Prevent company money loss by using company policy, integrity, awareness and subject matter expert at my jobProvided quality communications, customer service and support and product representation for every client.Resolved each and every product issues and shared benefits of new technology and products. Leasing ManagerRiver Stone Ranch Apartments - Austin, TXMarch 2016 to August 2017 Required to have high energy, a burning desire to make a real difference in people's lives, and commitment to anticipate and exceed the expectations of residents and customers. Exhibited various abilities of good salesmanship, excellent customer service skills, and tremendous marketing abilities. Catered to future residents by building excellent relationships with them. Sold high quality construction, superior amenities, and first-class services associated with the community and company as a whole.Security OfficerHilton Austin Convention Center - Austin, TXMay 2015 to May 2016 Performed protective duties and enforced company policies to guarantee the safety of guests, team members, and the hotel property. Responded to emergency situations as needed. Held accountability for more than the hotel guests as the first face of the building. Front Desk SupervisorExtended Stay America - Austin, TXOctober 2014 to May 2015 Checked-in guests, made reservations, and gave tours to prospective hotel guests with knowledge and ability to answer diverse questions, including various room types. Controlled daily auditing of the hotel and made sure rooms met standards for living. Ensured a positive first impression with guests and helped customers feel at home. Responded to guest concerns and issues quickly and in a friendly, respectful manner. Direct Care SupervisorExceptional Employment Services - Austin, TXNovember 2013 to June 2014 Provided friendly and professional help to consumers. Monitored their movement to ensure their up-most safety. Guest Service RepresentativeRed Roof Inn - Austin, TXAugust 2012 to July 2013 Responsible for making reservations for hotel stay, ensuring adequate room availability. Reported incidences and accidents to managers or proper authorities. Scheduled duties to hotel cleaners and maintenance technicians. Professional at all times and dealt with the unforeseen and foreseen. Made sure all guests were adequately taken care of and did my best to make their stay valuable and pleasurable.Infantryman Team LeaderUS Army - Savannah, GAOctober 2008 to July 2012 Team/Squad leader in a light infantry company in charge of my subordinates and responsible for their actions. Used initiative to accomplish missions with little or no guidance from above in fluid conditions of close combat. Required to be accurate in all tasks and was subject matter expert on all team and battle drills. Cared for my men, their weapons, and teams' equipment. Lead team in fire drills and maneuvers as a member of the fire team and assisted the Platoon Sergeant and Lieutenant as needed. Conducted and aided in mobile and foot patrol, reconnaissance missions, and mobilization of vehicles, troops and weapons.Trainer/Customer Service RepresentativeSoccer Zone South Austin - Austin, TXMarch 2008 to October 2009 Trained and taught kids age 4 to 15 years how to play soccer. Organized games with other teams and trainers. Sold merchandise and provided solutions for organizing games. EducationBachelor of Science in Criminal Justice/Pre-LawSouth University - Austin, TXMarch 2023 to PresentSkills Expert Auditing Tax Experience Fair Housing Regulations CCTV Microsoft Word English Microsoft Excel Human Resources Yardi (4 years) Crisis Intervention Microsoft Office Sales Experience CRM software Accounts Receivable Property Leasing Bilingual Customer Service Property Management Security Negotiation Training & Development Microsoft Outlook Sales Leadership Communication skills Landlord-tenant law Administrative experience Time management Organizational skills Management Computer skills Data entry Analysis skills Computer literacy Social media management Supervising experience Social media marketing Google Suite Yardi Google Docs OneSite Microsoft PowerpointCertifications and LicensesFirst Aid CertificationCDL A |
