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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighly motivated and detail-focused professional with extensive experience in loan servicing, bankruptcy oversight, and regulatory compliance. Adept at managing teams, developing procedures, and implementing processes to increase efficiency and productivity. I am seeking a challenging position where I can utilize my skills and knowledge to enhance the organization's success.EXPERIENCE5/2023- PRESENT- 40 HOURS PER WEEKLOAN SPECIALIST, CESC, SMALL BUSINESS ADMINISTRATIONConduct Investigations and analyses to process and approve a variety of servicing, collection, and liquidation actions on COVID EIDL loans.Examine financial statements, credit reports, tax returns, and earning potential to make informed application recommendations.Manage loan portfolios, ensuring prompt updates and resolutions.Review and Investigate credit reports and financials for loan modification requests to evaluate if the proposed modified payment is feasible by considering income, DTI, payment history, credit utilization, assets, and liabilities.Prepare monthly reports on loan activity and maintain accurate system notes.Collaborate with legal counsel on liquidation activities including probate, bankruptcy, foreclosure, and litigation.Provide exceptional customer service, addressing inquiries and resolving issues promptly.Regularly reviewed payment histories to verify the accurate recording of financial transactions in compliance with relevant regulationsServe as Liquidation Subject Matter Expert providing guidance training and performing quality assurance reviews.Conducted thorough financial data analysis to ensure compliance with regulatory requirements.08/2021 5/2023 - 40 HOURS PER WEEKSURGE LOAN SPECIALIST- SBA CONTRACTOR AT NDLRC, highlightAnalyze financial statements, tax returns, credit reports, and earning potential of individuals and/or businesses for various liquidation actions.Process all incoming loans in the liquidation portfolio promptly. Determine appropriate liquidation activity, launch road map, and alerts & set appropriate follow-up.Make sound recommendations for processing, servicing, and liquidating residential and business loans.Review loan documents, verifying against the system of record for accuracy.Assess collateral by reviewing UCC, determine lien positions, and make recommendations for asset reviews.Trained new hires on SOPs and provided ongoing coaching.03/2016-02/2019- 40+ HOURS PER WEEKDEFAULT OVERSIGHT LEAD BANKRUPTCY SPECIALIST, HSBCManage oversight of third-party servicer to ensure regulatory compliance of mortgage loans in bankruptcy.Developed procedures and implemented processes, leading to successful project completion ahead of schedule.Lead on servicer transfer project, including testing, system implementation, and procedural review.Review time-sensitive documents to ensure filed timely with the bankruptcy court.Accurate completion of pre- and post-petition accounting of funds on payment ledgers for bankruptcy processes.Coordinate with legal counsel on document preparation and filing.Conducted loan-level review of bankruptcies to ensure regulatory compliance and investor guidelines were met.Performed system testing and implementation.12/2015-03/2016- 40 HOURS PER WEEKLEGAL ASSISTANT- BANKRUPTCY, Gross PolowyAccurately prepared and filed legal documents promptly with the Bankruptcy Court to ensure compliance with regulatory regulations.Handled escalated issues from internal employees and external clients.Requested title searches & review of the chain of titleEnsure that client deadlines are met, working with counsel to address litigation issuesSchedule hearings with courts and drafted office memos07/2013-12/2015- 40+ HOURS PER WEEKTEAM LEADER-MORTGAGE BANKRUPTCY, M&T BankGuided team on daily tasks, providing written instructions and job aids.Conducted new hire training, addressed inquiries, and fostered a collaborative environment.Handled and resolved escalated issues for upper management.Completed associate scorecards & quarterly reviews.Reviewed and approved timecards, time off requests, and reconciled time.Provided feedback and trends regarding disputes and bankruptcy processes to upper management.01/2010-07/2013- 40+ HOURS PER WEEKBANKRUPTCY BUSINESS PLANNING- DEFAULT TEAM LEADER, bank of americaLed team on bankruptcy initiatives and projects, including remediation efforts and system automation. Testing on new system releases, writing of test scripts, and system implementation. Identifying system issues and possible solutionsDeveloped procedures and training.Provided high-level updates to upper management weekly.Serviced mortgage bankruptcy loans cradle-to-grave.Accurately completed payment ledgers for all bankruptcy processes.Responded timely to customer and attorney inquiries regarding accounts in active bankruptcy.EDUCATIONSUN VALLEY HIGH SCHOOL, Mesa, azGraduate 2000SYSTEMSFidelity MSP, iSeries, Excel, Outlook, SharePoint, Word, WebEx, PowerPoint, Visio, Doc Direct, AACER, PACER, LPS, ALS, Hogan, Lotus Notes, CAFS, L track, Lexis Nexis, Experian, DCMS 2.0, LIRA, ETRAN, SL TRACK |
