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Click here or scroll down to respond to this candidateCandidate's Name
Birmingham, AL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYDriven professional with extensive experience in customer service and team leadership, notably at Circle K Stores Inc. Excelled in training and mentoring, enhancing team performance by 30%. Skilled in cash handling and issue resolution, consistently delivering superior customer satisfaction. Demonstrates dependability and a positive attitude, aligning with employer-sought competencies.SKILLS Training and coaching Training and mentoring Customer Assistance Point of sale operation Cash Handling Manager support Cashier training Workplace Safety Issue Resolution Dependability Cash Drawer Reconciliation Upselling strategies Workflow Coordination Store Policies Enforcement Tactfulness Opening and closing procedures Staff Training Sales expertise Cash handling expertise Cash Register Maintenance Deposit Preparation Positive Attitude Team Leadership Customer ServiceWORK HISTORY LEAD CASHIER 02/2008 to 08/2024Circle K Stores Inc. Homewood, ALMaintained a balanced cash drawer with diligent attention to detail and accurate counting practices.Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Assisted customers by answering questions and fulfilling requests. Processed both cash and card purchases and returns. Enhanced customer satisfaction by providing efficient and accurate cash transactions.Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience. Helped customers complete purchases, locate items, and join reward programs.Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.Mentored new team members on POS system operation, customer service strategies, and sales goals.Streamlined the checkout process for faster service, leading to increased customer loyalty.Managed high volume sales periods effectively, ensuring prompt service during peak hours.Processed payments effectively and accurately handled cash, credit, debit and personal check transactions. Led cashiers and associates in providing thoughtful customer service. Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.Taught employees fundamentals of register use, merchandise scanning and customer service.Educated employees on register use, merchandising, and customer service.Reduced cashier errors by implementing thorough training programs for new employees.Collaborated with management to develop strategies for improving overall store performance and profitability.Checked merchandise multiple times during each shift and restocked products when stock ran low.Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations. Maintained stock to meet expected customer demand. Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.CAREGIVER 08/2017 to 01/2024IN GOOD HANDS CARE Homewood, ALAssisted clients with activities of daily living, promoting independence and quality of life.Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.Assisted clients with daily living needs to maintain self-esteem and general wellness.Built strong relationships with clients to deliver emotional support and companionship.Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Assisted patients with self-administered medications. Contributed to a positive atmosphere for patients by using effective communication and active listening skills.Provided safe mobility support to help patients move around personal and public spaces.Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.Maintained clean personal areas and prepared healthy meals to support client nutritional needs.Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.Transported individuals to events and activities, medical appointments, and shopping trips.Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.Recognized and reported abnormalities or changes in patients' health status to case manager.Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety. Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals. Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.EDUCATION Basic Skills Basic Skills 05/1991Brookwood High School, Brookwood, AL |
