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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Holland AveCayce SC, Street Address EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVECompassionate individual seeking employment where experience in customer service will be utilized to orchestrate an exceptional experience.SUMMARY OFQUALIFICATIONS/SKILLSTen + years of experience in customer service:PatienceClear Communication SkillsPositive LanguageQuick Learner, Eager to Further my Customer Service Knowledge and SkillsMeticulous worker; attentive to quality and detailAble and Willing to Assist Co-workers, Supervisors, and Clients in a Cooperative MannerCommitted to Providing Total Quality WorkDependable Employee with Common Sense and a Variety of SkillsWorks Well under Pressure to Meet DeadlinesBasic Microsoft Office skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationRELEVANT WORKEXPERIENCEoPrior Authorization Specialist, SC Oncology Associates, Columbia SC, November 2021- Currently Employedo Ensures that all patients insurance is verified as active.o Ensures any pre-certifications and or referrals are obtained, and both office staff and patients are made aware of responsible balances dueoStands as a first point of contact for the company.oAssists patients with billing questions.Member Services Representative, Blue Cross Blue Shield, Columbia SC December 2019-November 2021oProvided troubleshooting and technical assistance to customersoAssessed the customer's needs and translation into solutionsoCoordinated with customers to resolve any billing inquiriesTechnical Support Advisor, Apple via Conduent, (Remote) Columbia SC August 2017-May 2019oProvides calm conflict resolution and problem resolution for frustrated customersoNavigates multiple applications and research solutions with easeoBuilds a genuine connection with customersoHelps people and guiding them to the best solution for their issueoActed as the first point of contact for customers seeking help with products or technical issuesMember Services Representative, SC Department of Employment & Workforce via Recruiting Solutions, (Remote) Columbia SC November 2015-August 2017oProvided support and service to clients of a membership-based organizationoResponded to requests and complaintsoMade sales, processed orders and provided information on the organization and its services.Customer Service Representative, Teleperformance USA, Columbia SC February 2012-July 2013oResearched and resolved claims and billing issuesoActed as a liaison with insurance carriers, physicians, hospitals and other healthcare providersoAssisted members with eligibility and benefits coverage questionsoDelivered great customer service.EDUCATIONSeptember 2011-December 2012 Lander University, Greenwood SC, Bachelors of Business Administration BA(Expected in 2025) October 2014-December 2015 South University, Columbia, SC, Bachelors of Business Administration BA (Expected 2025)August 2007 to June 2011 Fairfield Central High School, Winnsboro, SC, General Studies, HS Diploma |
