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Click here or scroll down to respond to this candidate Candidate's Name
Atlanta, GA Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
PROFESSIONAL SUMMARY Microsoft Infrastructure Professional with over 23 years of experience in enterprise environments implementing Active Directory, Exchange, SQL, and other Microsoft and third-party technologies. Veteran USMCTECHNICAL SKILLS
Windows Server 2019, 2016, 2012/R2, 2008R2, 2008, 2003 R2, Domain upgrades and migrations, Active Directory Domain design; GPO, OU, Sites, Users, Hyper-V and VMWare, Citrix,Windows PowerShell, Windows 8, Windows 10, TCP/IP, DHCP, DNS Exchange Server 2003, 2007, 2010, 2013, 2016, installation, upgrades, design and migrations, Exchange Online, administrating and troubleshooting, SQL Server, Forefront TMGProfessional Experience:
Collabera, Inc. (Placement Agency) 9/2022-3/2024
Microsoft
Security & Compliance Support Escalations Engineer(contract) Experience with Exchange 2010, 2013 and 2016 Experience with Windows Server 2012 and 2016 Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments Experience with Migrations to Exchange On Premise to Exchange Online Troubleshooting skills with Exchange Transport and Client Access PowerShell user for gathering data and the ability to troubleshoot scripts
Troubleshooting experience with Devices syncing. Experience with Exchange Disaster Recovery scenarios Deep understanding of Active Directory and DNS, Windows Server concepts and administration ( Group Policy Management, Networking) Networking (HTTP, DNS, TCP, IP, IIS) Outlook for iOS, Outlook for Android, and Outlook for Mac Knowledge of Azure platform
Professional Experience:Stone Resource Group (Placement Agency) 9/2021-06/2022QuikreteSystem Engineer(contract) Support Citrix 7.15 in a Hybrid mode publishing desktops and applications on Windows 10 and Windows 2016.
VMware vSphere Microsoft Windows Server (2019 / 2016 / 2012 R2) Microsoft Active Directory (Group Policy, DHCP, DNS, NPS, etc.) Office 365 and Exchange Server (2019, 2016) Backup Solutions (Veeam, etc.) Assist with administering, maintaining, and optimizing all server hardware and software while ensuring minimal downtime. PowerShell user for gathering data and the ability to troubleshoot scripts
Troubleshoot technical problems with all critical systems, servers, and equipment within the data center environment. Assist with the management of day-to-day operations by monitoring system performance, configuration, maintenance and repair. Assist with managing Email security utilizing a combination of Office 365 and Barracuda for DLP, AV, phishing, content checks, URL checks. Participate in and/or manage special projects as assigned by Management.TCS (Placement Agency) 08/2019 9/2021
Alcoa
System Engineer(contract)
Represent the Identity Access and Collaboration team in project meetings as the SME for IAM Resolve complex IAM and cross functional technical issues in a timely manner Implement, promote and adhere to relevant standards and policies Perform project work such as new technology adoption, migration and upgrade of legacy technology Create and maintain project and operational how-to documentation Support management systems Act as escalation point from Service Desk, ServiceNow Monitor system performance and implement performance tuning Supports Service Desk operations using ServiceNow and Remedy ticketing systems Provides technical support for internal customers Demonstrated ability to work under pressure, possess good written and oral communication skills, attention to detail, and be self-motivated knowledge of Visual Basic and Powershell Detail-oriented with strong conceptual, analytical, problem solving, decision making and planning skills In depth knowledge of share, file, and folder permissions in Microsoft Windows Excel experience with capturing and recording important data also sorting and filtering thru data Ability to analyze business processes to improve security assurance posture of the department The ability to use utilize application, and operating system commands to configure, debug, and monitor large scale production systems General knowledge of Microsoft Exchange Ability to work independently to achieve departmental objectives In-depth knowledge of account management in Microsoft Active Directory CyberArk administrator creating users and running audits for security compliance and removing users that were not used in a time frame.
TCS (Placement Agency) 11/2015 07/2019InterGlobe Technologies(Placement Agency)
TravelPort (Client)System Engineer (contract) Used Citrix XenApp 6.5, 7, 7.6, 7.8 including EdgeSight and Application Manager Experienced with Citrix Database management, and supporting applications in a Citrix environment Experienced with Citrix Provisioning Service, Machine Creation Service, User Profile Management, Web Interface, Storefront, Secure Gateway, NetScaler, Citrix Share File and other Citrix related technologies MS Windows 2008/2012 server infrastructure to include Active Directory and Group Policy, Office Suite and Office 365 Also working with MS Windows 2016 moving Citrix to the latest platform.
Working with enduser Windows 10 troubleshooting and configuring.
Experience with VMWare vSphere Implementation of Citrix systems into Production Provides technical guidance regarding technology and proposed upgrades to equipment Powershell used to troubleshoot issue with Citrix Write and maintain operating, maintenance and standards manuals for Citrix infrastructure Evaluates progress and results and recommends changes in procedures Manages Citrix infrastructure to defined capacity management practices Troubleshoots and resolves day-to-day Citrix incidents Works on problem management cases to resolve ongoing issues Provides installation & support for Citrix projects Performs routine installations of server & Citrix infrastructure Works with Citrix Providers and Vendors for fault resolution Manage short - Medium term projects to successful completion Manage all changes to defined Change Management ProcessRouteMatch Software Inc. 4/2015 9/2015Network Engineer (contract) Installation, configuration, troubleshooting Windows 7/8
Upgrading OS from Windows 7, 8 and 10 Experience deploying images to laptops Acronis experience, Office 365 experience hybrid with Exchange 2010 VMware administration and troubleshooting Installation, configuration, troubleshooting Windows Server 2008 Active Directory, Group Policy, DNS, DHCP, RemoteApps, Domain Trusts Exchange 2010+ knowledge Site-to-site VPNs, SNMP, SMTP, SSH, FTP, SFTP ASDM experience Cisco switching, Cisco ASA 55xx security devices Cisco routing adminstration and troubleshooting
tape devices Symantec BackupExec 2014 Administered Citrix XA 4.5+
I-Business Network 10/2013 4/2015Virtualization Engineer Provisioned and support Citrix XenApp, Citrix XenDesktop, Citrix Sharefile and Citrix XenServer hosting environment Performed Microsoft Server builds, upgrades, applications installations, configurations Group Policy and Active Directory policy creation, patches and other infrastructure maintenance Assisted in the migration of customers into our Citrix environment and Office 365.
Troubleshoot network, infrastructure and application performance issues Managed and support firewall rules, SAN Dell EqualLogic, Blade servers, Data center ,racadm and dellome to access the Dell servers thru the DRAC card.
Performed systems maintenance, and trouble shooting, traffic and performance analysis Led in the design and implementation of Windows 2012 Active Directory environment, setting trust for different forests, configuring conditional forwards for DNS requests Provide 3rd level support for Technical issues
Lead in setting up Disaster Recovery using schedule replications of volumes from one Data Center to Data Center in two different locations Design and configure Windows 2003, 2008 & 2012, Linux, Firewall, switch, terminal servers
Citrix Systems 12/2011 10/2013Technical Support Engineer Responsible for responding to and resolving complex customer problems via phone, email and remote access for Citrix products The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments Isolated and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained Used fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues Configuring Citrix receiver to be used with Macs, IPads and IPhones, Androids
Assisted with implementing Citrix products with enterprise networks working with Hotels, Hospitals, Military Bases with FIPS encryptions Troubleshooting printers, Powershell scripts, Microsoft Active Directory Group policies, Citrix policies, ODBC connections to SQL databases, roaming profiles, Web Interface servers, Remote Desktop Services, Hyper-VPlaid Enterprise Inc. 01/2010 12/2011System Engineer Support all desktops and networking issues from the corporate office and also from the two warehouses located in Decatur, GA and Stone Mountain, GA In charged of backups, antivirus, Lotus Notes support, Domino Server support, VMware, Linux support, License management Windows 95, 98, NT 4.0 and Windows XP Windows 7, Windows Server 2000 and 2003, Domino 6.5 in the middle of upgrade to Domino 8.5 with legacy equipment (AS400) PBX experience assigning telephone extension and resetting voice mail passwords Wireless telephone support order the phones and assign telephone number setup user on Bes server. The main support for all IT issues Design architect of warehouses combining two warehouses into one locationCompanies IT Management Services Department merged 04/2009 10/2009
Performance IT (Microsoft Partner)
System Engineer Support 30 different companies Support over 200 users Major duties consist of providing IT management services for over 30 different companies In charge of identifying problems from monitoring system in the morning before the start of business for the supported customer more of a proactive role every morning also in charged of taking escalations from Tier 1 and Tier 2 Engineer In charge of all monitoring alerts tickets created from monitoring system
Experience consist of troubleshooting desktop and server issues, account management, implementation experience of third party software ability to use 9 years of experience working with Microsoft platform in order to troubleshoot Active Directory and networking issues, ,racadm and dellome to access the Dell servers thru the DRAC card.
Support for over 300 shared exchanged users, group policy management experience, Backup disaster and recovery implementation configuring and maintaining firewalls, basic level scripting experience, provide quotes for hardware and software License management for Windows and third party software products
Hyper-V used to create servers
Northridge Systems (Microsoft Gold Partner) 02/2006 04/2009
Sr. Support Engineer Support 30 different companies Support over 200 users Major duties consist of providing IT management services for over 30 different companies In charge of identifying problems from monitoring system in the morning before the start of business for the supported customer more of a proactive role every morning also in charged of taking escalations from Tier 1 and Tier 2 Engineer In charge of all monitoring alerts tickets created from monitoring system
Experience consist of troubleshooting desktop and server issues, account management, implementation experience of third party software ability to use 9 years of experience working with Microsoft platform in order to troubleshoot Active Directory and networking issues, ,racadm and dellome to access the Dell servers thru the DRAC card. Support for over 300 shared exchanged users, group policy management experience, Backup disaster and recovery implementation configuring and maintaining firewalls, basic level scripting experience, provide quotes for hardware and software License management for Windows and third party software products
Hyper-V used to create servers
Presolutions 01/2005 02/2006Help Desk Technical Support Analyst Supported 150 Users and 2 Remote sites 10 users each (Out of Country) HP and Compaq Thin Clients and Servers Troubleshots general configurations issues on PC s and printers Installed or update software on user s computers Perform general problem solving and assistance on software applications and hardware systems for departmental Provide individual and/or group instruction and training to staff on computer hardware and software Right Fax administrator assigning fax lines to users.
Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems May review, evaluate, and make recommendations on proposals for hardware or software acquisitionsCSA Travel Protection 09/1999 06/2004
Sr. Systems Engineer Support 175 Users and 2 offsite serves Dell and HP Compaq Servers Cisco 515E firewall, Adtran
Upgraded Windows NT 4.0 platform to Windows 2000 platform Upgraded Exchange 5.5 to Exchange 2000
Troubleshoot Personal Computer by replacing hard drives, cables, keyboard, mice, modems, sound cards, monitors, adapter cards and network cards and install motherboards, printers,racadm and dellome to access the Dell servers thru the DRAC card.
Experience in installing and troubleshooting DNS, DHCP, WINS, PROXY, VPN, TCP/IP computers, LAN/WAN issues and end-user support Responsible for inventory of computer parts, also in charge of repairs to laptops and personal Computers
In charge of maintenance on the severs and repairs, installing services packs, and troubleshooting the hardware with hardware arrays and software arrays In charge of building the companies new workstations, by installing Windows 2003 Server, Windows 98, Windows 95, Windows XP, Norton Antivirus Corporate Edition, and Company s software Microsoft Office 2000
Ghosting images of computer and using them for departmental images to be able to ghost the different PC s across the network, Laptop maintenance, experience with VNC and Dial up networking to access files and information(VPN), experience with troubleshooting Windows 2000 Server and Windows NT 4.0, Windows XP and also Windows 2003
Extensive knowledge of Active Directory, experience with LAN, routers, switches, UPS backup power, Backing up data to tapes daily(VERITAS Backup Exec), NAS w/terminal services
Exchange 2000 maintenance and up keep of the server along with the front-end server, which has Spam software and Norton Antivirus for Exchange Exchange upgrade from 5.5 to Exchange 2000
PIX Firewall and Cisco router and VERITAS Backup Exec software experienceEducation and Certifications Dougherty High School, GA Graduate, Diploma Coleman College Certificate, Computer Engineering Microsoft Windows 2008 Platform Microsoft Certified Technology Specialist
XenApp 6.5 Citrix Certified Enterprise Engineer (CCEE) |
