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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summaryCustomer Service Representative with over five years of experience, skilled in enhancing customer satisfaction and optimizing service operations. Proficient in ATC Compliance, Point of Sale Software, and Microsoft Office, adept at maintaining high service standards and operational efficiency. Committed to leveraging experience in production machinery and security management to further improve customer engagement and team performance. Employment historyAMAZE Packaging Technician Moberly, MOMay 2023 - Jul 2023 Operated sophisticated machinery for cannabis grinding Maintained high-quality standards through strict adherence to operational procedures Introduced innovative packaging techniques for efficiency enhancement Solved packaging challenges with creative problem-solving Boosted packaging speed by 15% through process improvements Streamlined processes to enhance overall production efficiency. Enhanced quality control, achieving 99% product uniformity. Implemented a new quality check system, reducing errors by 20%. Developed new grinding protocols, setting industry benchmarks. Pioneered a waste reduction initiative, cutting material costs by 10%. Refined SOPs to increase compliance and operational safety. Xpress Liquor & Smokes CUSTOMER SERVICE REPRESENTATIVE Columbia, Mo Jan 2019 - Apr 2023 Enhanced customer satisfaction by addressing inquiries and resolving complaints promptly Streamlined inventory management, leading product selection, ordering, and receivingprocesses Maintained high service standards during peak customer traffic, leveraging P.O.S. systemexpertise Promoted team collaboration to ensure seamless store operations Boosted store efficiency by optimizing P.O.S. workflows and reducing transaction times. Analyzed customer feedback to develop strategies that improved service quality andsatisfaction. Implemented innovative customer engagement tactics that increased repeat business. Expedited store operations by refining P.O.S. system efficiency. Evaluated operational procedures to slash wait times by enhancing service flow. Fostered a team-oriented environment, uplifting staff morale and performance. Introduced digital feedback tools to capture real-time customer insights. Monitored inventory with precise tracking to prevent stock-outs during high demand. Spearheaded a P.O.S. system upgrade that decreased checkout time by 30%. Premier Moving & Storage, Inc. Carrier/ Laborer Columbia, Mo Jun 2018 - Oct 2019 Managed and coordinated the safe and efficient moving of goods Demonstrated effective communication and collaboration with team members Exhibited strong physical stamina and endurance Streamlined operations, reducing relocation times by 15% through effective team coordination. Maintained accurate inventory records, ensuring zero discrepancies during transit. Enhanced team morale and efficiency by providing ongoing support and guidance. Implemented new packing techniques that increased safety and reduced material costs. Eagerly took on challenging relocations, consistently receiving positive customer feedback. Boosted team productivity by initiating peer-led training sessions. AMAZE Security Team Moberly, MoJul 2023 - Oct 2023 Protected company operations through robust physical security Managed facility's alarm system and surveillance equipment, ensuring safety Implemented workplace safety protocols, promoting a safe work environment Monitored facility entry and exit, maintaining security Upheld Biosecurity and cleanliness standards, ensuring a sterile environment Oversaw security operations, enhancing facility safety and compliance. Analyzed and optimized security protocols, enhancing overall safety. Streamlined surveillance operations to boost efficiency and compliance. Pioneered new biosecurity measures, setting industry benchmarks. Fostered a team-oriented environment to maintain high security standards. Maintained meticulous records of security incidents to improve protocols. EducationMuriel W. Battle High School Columbia, Mo.Aug 2014 - May 2018SkillsPoint of Sale Software (Experienced) Customer Service Reliability Production MachineryMicrosoft Office ExcelATC ComplianceAdditional informationExperience Customer Service RepresentativeProvide exceptional customer service by addressing inquiries, resolving complaints, and ensuring a personalized shopping experience. Oversee inventory procurement, including product selection, ordering, stocking and receiving. Efficiently handling heavy flow of customer traffic with complete P.O.S. acknowledgement. Coordinating staff communication to ensure smooth operations. Experience Packaging TechnicianGrind product/utilizing machines. Assist in cleaning all equipment and surrounding areas as per operating procedures. Packaging cannabis products into various types of containers, utilizing machinery whereappropriate.Experience Security TeamResponsabile for the overall physical safety and security of The Company operations. Full operations and functionality of the facilities alarm system, surveillance equipment andworkplace safety protocols. Control, track and trace facility entry and exit traffic. Enforce Biosecurity and facility cleanliness.Premier Moving & Storage Inc Carrier/ LaborerAs a carrier and laborer working with a Premier Moving and Storage company, my job would involve loading and unloading household goods and furniture onto trucks, safely securing items for transportation, driving to the designated destination, and unloading and setting up items at the new location. I would also assist with packing and unpacking items, as well as providing exceptional customer service throughout the moving process. Additionally, I would work closely with other team members to ensure a smooth and efficient move for our clients. |
