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Title Customer Service General Manager
Target Location US-IL-Addison
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Candidate's Name
Street Address W340 Pine AvenueWest Chicago, IL. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVE:Obtain a challenging people oriented position in a growing company.QUALIFICATION PROFILE:Manage accounts and establish business relationshipsInternet savvy for finding and using various resources, knowledge of search enginesAbility to multi task in a fast past environmentStaff managementHighly organized and detail orientedMaintain a professional image at all timesWorks in a team environmental and demonstrate a strong work ethicExcellent verbal, written, and interpersonal communications skillsCAREER EXPERIENCE:Constructive LoansOakBrook TerraceInvestor Lending Consultant January 2021-Present Develop and regularly maintain a sales strategy process to identify and attract new lenders and brokers to the wholesale platformWork to expand and grow existing client relationships Research and identify new market opportunities Lead the sales process to potential clients Effectively utilize CRM software and programs to track potential new relationships and provide regular updates to Senior Management Present appropriate loan products and programs and explain guidelines Manage a large production pipeline throughout the life of the sales processRegularly communicate with the Operations Staff to ensure a clean and efficient production pipelineWork with Loan Coordinators and the Operations team as a whole to ensure an efficient loan origination process and timely loan closings/fundingsPaisan'sBerwyn, ILAssistant General Manager/District Bar Manager May 2016 - December 2019Order and inventory for bars in multiple locationsCreate drinks specialsStaffingTrainingDeveloping talentSchedulingMarketingOverseeing banquetsBudget planningBuffalo Wild WingsWarrenville, ILManager July 2014 - April 2016Hire and train staffWrite schedule for bartenders and serversMaintain and track inventoryKeeping location marketing and merchandising up to dateBringing new and fresh productsMaintaining sales and labor to stay within budgetInteract with guests to insure good customer serviceStay engaged with guests to monitor beverage count for their safetyMaintain proper liquor licensingStaying up to date with local regulationsKeeping track of equipment maintenance scheduleCapital OneDowners Grove, ILAssistant Relationship Manager March 2012  July 2014Handle all funding for my territoryTakes overflow of inbound callsReviews steps in Underwriting stageAssist the buyers in all needs to get deals fundedAssist dealers instructing dealsMaintain good working relationship with buyers and dealersAssist other teams in the branch in funding when neededAlert the team regarding any and all changes in policies and procedures.Continue in gathering knowledge about upcoming promotions and changes in every day processmaintain good working relationships with funders throughout the company.Eby-BrownNaperville, ILAssistant Buyer August 2009 - February 2012Data entry of all purchase orders and receipt of vendor confirmationsAnswer phone calls from vendors and company sales representativesDaily inquiries to vendors via phone, email, fax and mailSchedule delivery appointments and late load inquiriesManage and maintain purchase filesAcquire, maintain, and provide all regulatory info as requested.Gather products/promotional material for sales meetingsPayment Alliance InternationalElmhurst, ILRegional Sales Director October 2008  August 2009Establish and manage new accounts in the western suburbs of Illinois.Utilizing many CRM applicationsAssist in finding innovative ways to prospect for new business in the B2B market.ComcastElmhurst, ILBusiness Account Executive August 2007  June 2008Established and maintained over 80 Accounts in B2B market and was always minimum 120% above my projected goal and finished in the top 3% of my peers on a monthly basis.Resmae, Inc.Schaumburg, ILUnderwriter I August 2005  August 2007Worked with over 80 brokers on loans from set-up to funding my duties were to evaluate debt ratio, loan-to-value ratios, credit score, property valuation and various other factors.Identified and recommended alternatives regarding loan-structuring and financing solutions.Provided customer service to prospective and existing borrowers keeping the customer informed of loan status. Assessed program effectiveness and as appropriate, made recommendations for improvement.Prepared and maintained files on all vendors and approved appraisers and brokers. Responsible for underwriting over 120 files per month and my approval to closing ratio was always over 70%Argent MortgageSchaumburg, ILMortgage Loan Processor July 2003  Aug 2005Worked with over 100 brokers maintaining a pipeline of 180 loans monthly.Responsible for clearing all stips, sometimes working as an account representative working with dormant accounts to generate business with brokers that had not submitted loans in a significant time frame and or restructuring loans if needed to bring loans to closing department. I maintained an average of at least 60 loans closed per month and was always in the top 5% for my team for units closedThe NCO GroupRolling Meadows, ILAccounts Executive January 2003  July 2003Establish and service new and existing National and International clients that are seeking restitution from their debtors.Common Cents FinancialElmhurst, ILCommercial Division Manager June 1999  Dec 2002Started as a Loan Officer where I worked my way up to generate revenue in the upward five figures monthly. I then was given the Sr. Loan Officer position in which while managing my own pipeline, I was responsible for managing five Loan Officers generate leads, sign prospects, and ultimately close loans and also helping them maintain a closing ratio of at least 60% monthly. I then was put in charge of the Commercial Division building the pipeline from nothing to brokering deals for many local and national investment groups.Mortgage ChoiceWestmont, ILSenior Loan Officer October 1994  June 1999Established a pipeline of prospects via various marketing avenues such as mailers, telemarketing, and blast emails to generate business for refinances, purchases, second mortgages, and some commercial loans. Structured and processed loans to be sent to various lenders for underwriting in which I would over see the loan from open to close. I was always in the top 5% in sales in the company.EducationCollege of DuPage  Glen Ellyn, ILBusiness Management

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