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Click here or scroll down to respond to this candidateCandidate's Name
Cell: Street Address -787-5230 EMAIL AVAILABLE https://www.rledwards.com/Wesley Chapel, Florida Street Address
LinkedIn: https://LINKEDIN LINK AVAILABLEInformation Technology ProfessionalExperienced IT Professional with track record of building strong, successful, collaborative, and effective teams that enhance the customer/user experience and deliver quality on-time resultsCareer ProfileManaged projects in Application Development, IT Infrastructure Service Delivery, Release Management, Information Risk Management, Vulnerability Management, Technology, Process Improvement, and HealthCare.Demonstrates exemplary responsibility by effectively leading complex IT projects, ensuring timely delivery within budget, and cultivating collaborative, high-performing teams.Delivered solutions and daily support to meet the long-term needs of the project portfolio to ensure projects are completed within the estimated timeframe and budget schedules.Worked closely with application managers, subject matter experts, software engineers, business units, operations, security teams, Risk Management and vendors to manage the delivery of new applications, application enhancements and innovations.Assumed total leadership and responsibility for projects and managed escalations, issues and concerns to ensure they were managed appropriately and incorporated into project scope, as needed. Delivered solutions and daily support to meet the long-term needs of the project portfolio to ensure projects are completed within the estimated timeframe and budget schedules.Successfully led onshore/offshore development teams, providing strong project management, process controls management, customer support and communications. (Project Manager, Scrum Master).Successfully and efficiently managed large team of business analysts on difficult and complicated corporate-wide centralized security access project with tight timelines and high degree of ambiguity (Sr. Project Manager).Provided effective and efficient leadership to deliver a very high-profile Vulnerability Management web application on time and under very tight timeframes. (Project Manager)Core CompetenciesSAFe Certified (SSM)Certified Scrum Master (CSM)Project Management (Waterfall)Excellent Problem-Solving SkillsRelease ManagementPMI-CAPM Certification CandidateTools Used: Azure DevOps, Jira, Confluence, Trello, Basecamp, MS Project, Wrike, Clarity, Excel, PowerPoint, VersionOne/Digital.ai, Smart SheetCertified Product Owner (CSPO)IT Infrastructure Service DeliveryDevOps/AWSAgile/Scrum/SAFe/KanbanHigh Personal Work StandardsLeadership ExperienceOnline Portal App DevelopmentProcess Improvement Microsoft Software SuiteCertified Agile Coach (ICP-ACC)Leader/Mentor/CoachChange/Problem ManagementAGILE SPRINT CEREMONIES: Backlog Refinement, Sprint Planning, Daily Standups, Sprint Review, Sprint RetrospectiveStrong Data Analytical and PM Skills in Planning, Reporting, etc.Technology Leadership ResultsDeveloped and implemented processes, procedures, and controls in an unstable and uncontrolled computing environment to transform the operational aspect of my team from being reactive to being proactive in day-to-day BAU support(Sr. Project Manager)Instrumental in designing and implementing infrastructure solutions resulting in greater capacity, reliability, and performance for large heavily used worldwide data warehouse (Project Manager)Established key reporting for senior management to improve overall quality of service delivered to our clients (Scrum Master/Project Manager)Led multiple Scrum Teams in Backlog Refinement, Sprint Planning, Daily Standups, Sprint Review, Sprint RetrospectiveEducation / CertificationsFranklin University Columbus, Ohio B.S. Information Technology . . . . . . . . . . . . . . . . March 2006 May 2011Greek Honors: Summa Cum Laude GPA: 4.0Certified Scrum Master (CSM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . March 2021 Exp. Mar 2025Agile Coach Certification (ICAgile). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 2023Scrum Fundamentals Certified (SFC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . July 2023Certified Scrum Product Owner (CSPO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . November 2023SAFe Scrum Master (SSM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 2024Microsoft Project Management Professional Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . July 2024IBM DevOps and Software Engineering Professional Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . July 2024IBM Python for Data Science and AI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . July 2024PMI-CAPM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . In-ProgressIBM Machine learning with Python & AI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . In-ProgressProfessional HistoryIndependent Consultant (Available for New Opportunities) October 2023 CurrentCandidate's Name Tampa, FLSenior Project Manager/Scrum Master/App Developer: Extensive experience with multiple methodologies, leveraging AI to revolutionize efficiency and innovation for smarter, faster, and cost-effective solutions.Scrum Master / Project Manager July 2023 - September 2023DTCC TampaTeam Player: Fast on-boarding in preparation of adding value to the team.Unified Teams: Implemented a process by which a single JIRA board could be used for multiple teams, thus optimizing workflow and enhancing cross-team collaboration.Worked with a peer team in assessing Risk Management related to using 1 Jira board for multiple project teamsPerformed a Vulnerability Management to see if using 1 Jira board for multiple project teams created any unfavorable outcomes.Scrum Master / Project Manager April 2023 - June 2023Blue Cross Blue Shield MinneapolisManaged Multiple Projects: Successfully handled multiple projects in an Agile environment, ensuring effective communication and collaboration between teams and stakeholders.Provided Scrum Master support: Managed 3 separate Jira boards for the Affordable Care Act program.Delivered Project Management Support: Organized productive meetings, facilitated team communications, updated project plans, and managed RAID (Risks, Assumptions, Issues, Dependencies) for a large team.Scrum Master / Project Manager October 2021 - March 2023PoolCorp CovingtonAgile Integration: Introduced Agile/Scrum/Kanban methodologies and processes to support 3 development teams, facilitating a successful transition to SAFe (Scaled Agile Methodologies).Cross-Border Collaboration: Directed, coordinated, and managed SAFe (Scaled Agile Methodology) projects, ensuring seamless collaboration between onshore and offshore development teams.Led project team for Infrastructure Project that upgraded our version of .Net6 on our backend servers.Worked closely with remote team Product Owner to ensure teams are in sync with work assigned to both onshore/offshore developers.Leveraged Robust Leadership: Integrated Agile Methodologies with traditional project management practices to enhance cross-functional team collaboration, ensuring consistent, on-time delivery of high-quality projects.Backlog Refinement: Implemented efficient Backlog Management strategies to improve task prioritization and increase productivity.Managed Multiple Projects: Facilitated communication and collaboration between teams and stakeholders to ensure project success.Customer Service Automation: Led a small team in developing a process using Microsoft Power Automate and Forms, streamlining customer data collection for PoolCorp **(Implemented IT strategies to deliver projects on schedule and within budget)**. This system captured customer inquiries via text, stored them in a database, and ensured efficient record-keeping, rapid responses, and proper routing. The process improved efficiency and generated hundreds of leads.Scrum Master / Project Manager August 2021 - October 2021HSBC Bank New YorkQuick Onboarding: Streamlined compliance team governmental reporting processes.Provided Overall Support: Ensured adherence to Agile framework and effectively utilized the JIRA toolset.Maintained Focused Execution: Optimized productivity through Agile methodologies.Developed/Implemented: Established effective internal controls to monitor project progress and ensure timely completion of Project Manager/Scrum Master duties.Scrum Master / Project Manager May 2021 - July 2021M&T Bank New YorkQuick Onboarding: Supported People's United Financial acquisition efforts.Effectively Facilitated Meetings: Demonstrated ability to lead teams to successful completion of complex software development projects through effective meeting facilitation.Utilized Continuous Improvement Principles: Proactively identified and resolved project impediments using continuous improvement methodologies.Leveraged Verbal and Written Communication Skills: Facilitated agile meetings, ensuring alignment and informed team members throughout the project lifecycle using established processes, policies, and procedures.As part of the acquisition of Peoples United Financial, worked closely with the transition team to insure a smooth transition.Scrum Master / Project Manager February 2021 - April 2021HM Health Solutions PittsburghWorked with both onshore and offshore development teams: Provided direction, coordination, and management for SAFe projects.Quick onboarding: Supported People's United Financial Acquisition efforts.Adherence to SAFe implementation and coordination: Collaborated with multiple scrum teams to ensure alignment and success across the project.Applied ATDD (Analysis, Design, Testing, and Transition) principles: Implemented efficient feedback loops and continuous improvement in the development process.Scrum Master / Project Manager August 2020 - February 2021Micro Key Solutions Kissimmee, FLImplemented Agile/Scrum methodology: Introduced Agile/Scrum practices to streamline project management and development processes.Implemented Corporate Development Roadmap: Executed a strategic roadmap to align corporate development initiatives with business goals.Implemented Bug Fix process: Established and optimized a bug fix process to enhance software quality and reliability.Managed 3 projects simultaneously: Successfully handled Security Systems, Implementation, and New Development projects concurrently.Risk and Vulnerability: Implemented Risk Management and Vulnerability Management process/procedures to ensure the team can respond quickly should either occur.Developed Custom Implementation Tracking tool for the team that installed new security systems for the government.The tool allowed Micro Key management team and me, as their Project Manager, to monitor the up-to-date status of implementations and provide status reports to senior management.The tool was written in JavaScript on the backend of Wix website where I also developed the front-end view.Scrum Master / Project Manager July 2019 July 2020Health Plan Services, Tampa, FLScrum Master/Sr. Project Manager for large scale IT projects delivered to external clients who provide health care options through Affordable Care Act.Direct, define, implement, and manage projects, their budget, scope, project plan, and technical direction while providing leadership and motivation to project teams and ensuring projects are delivered on time and on budget.Oversee and collaborate with system engineering teams to design solutions and write functional requirements. Lead the end-to-end implementation process. Guide the client through the Go-Live process.Managed large client full system decommission, new product development for ACA carriers, and annual ACA renewals (Sr. Project Manager)Scrum Master for Affordable Care Act changes for 3rd Party SubsidiesContributor to overall PMO project management process documentManaging multiple projects simultaneously (11+)Implement both AGILE (Iterative/Incremental) and WATERFALL (SDLC) methodologies as appropriateAdherence to SDLC (Software Development Lifecycle)Scrum Master / Project Manager / Program Manager March 2015 - July 2019IT Works Global, Palmetto, FLScrum Master / Project Manager on several large-scale successful projectsLed Domestic and International Marketing Campaigns, Large Corporate Events, Product Development/Launch.Managed Supply Chain Management projects, as well as Web Development/eCommerce, utilizing Waterfall, Scrum, Kanban, and Agile project management disciplines.Successful Program Management on high priority projects in new product development and website redesign; requiring high levels of coordination and communication utilizing AGILE and Waterfall methodologies50+ successful project launches and 3 successful International Annual ConferenceProject Manager / Information Risk Manager, VP August 2014 - March 2015JPMorgan Chase, Tampa, FLManaged team of 7 Information Risk Business Analysts (4 in India, 3 in US) to coordinate database on-boarding activities utilizing a centralized strategic provisioning and certification tool as part of the top 2 corporate technology projects for centralizing security access administration. Recommended improvements and optimization methods leading to highest performing team in overall group of 5 technical teams.Working with only 2 experienced staff out of a team of 7, I was able to quickly put into place the much-needed strong project management, process controls management, customer support and communications that resulted in the highest on-boarding metrics the team had seen in 7 months of recorded metricsBuilt strong business relationships with largest line of business in Chase for managing and streamlining inbound on-boarding requestsEstablished training programs to bring the 5 inexperienced staff up-to-speed with 3 of the 4 workflow processes that drive most of the database on-boarding activitiesManaged team of 11 Information Risk Business Analysts (3 full-time, 8 contractor) in assisting Corporate and Investment Bank with centralizing security access administration onto corporate standard tools and processes as part of a corporate-wide integrated initiative.Worked with the largest and most complicated Line of Business in Chase with the largest team on a project to globally centralize access security to external databases.Performed key high-level roles of Service Delivery Manager/Relationship Manager in support of in-scope infrastructures of applications and databases.Successful verbal and written communication in ambiguous and changing priorities/direction.Project Manager February 2014 August 2014Nationwide Insurance, Columbus, OHProvided seamless orchestration of complex learning solution implementations for Human Resources group of Talent, Diversity, and Organizational Effectiveness at a large national insurance company.Assumed total project management lead responsibilities on highly popular and effective executive earning solutionUsed organizational, analytical and people skills to work through ambiguity to bring about solid direction on a highly impactful Effectiveness project and Computer Based Training for information securitySuccessfully worked collaboratively with subject matter experts and Computer Based Training designers and developers on information security training solutionsWorked closely with senior management and project sponsors in bringing clarity to project scope, problem/opportunity statement, business objectives, key deliverables, and overall timeline on various projectsIndependent Consultant, Columbus, OH April 2013 - February 2014Provided website programming services in Drupal/PHP, Business Analysis, Project Management, SWOT Analysis for IT Operations, site management of small office servers, network, workstations, and printers.Successfully led team of consultants for a non-profit business in Colorado in performing an operational SWOT Analysis (Strengths, Weakness, Opportunities, Threats)Successfully led team of programmers on new software development in Drupal/PHP environmentProvided outsourced technology support for non-profit organization in Marengo OhioInformation Risk Manager / Project Manager, VP May 2011 - April 2013JPMorgan Chase, Columbus, OHManaged team of 5 business analysts with a dual-purpose mission; 1) operational support of a widely used Vulnerability Management reporting application for Consumer and Business Banking line of business Information Risk Managers, application developers, and infrastructure support teams and 2) re-design and re-host existing Vulnerability Management application onto new, up-to-date infrastructure and software platform.Established proactive daily health check monitoring, backups, change controls, and support documentationGathered business and functional requirements for handoff to a corporate development teamManaged and executed all phases of the SDLC (other than code development), including creation of training aides, testing scripts, road-show decks, application demonstrations, and executive management reporting as well as overall project management responsibilitiesInfrastructure Service Support Analyst Lead/Project Manager, VP May 2008 April 2011JPMorgan Chase, Columbus, OHService Delivery Manager for Retail Infrastructure Support team (Wintel, AIX, SQL/ORACLE/Sybase/DB2)Responsible for managing the relationship between application development teams and infrastructure support teams including project management, service delivery initiatives, process documentation, escalation, and service improvement opportunitiesBuilt Service Delivery Management practice for Retail Auto/Student Loan application development teamsSuccessfully liaised between the infrastructure teams (database/operating system)Provided executive level monthly reportingWorked with Program Managers for overall alignment with program delivery timelineProject Management/Business Analyst Lead, Global Network Services May 2006 April 2008JPMorgan Chase, Columbus, OHManaged team of 5 business analysts with a dual-purpose mission:Led Innovation and Automation team development of web solutions that performed data trending and analysis for Global Network Services.Created technical documentation and delivered ad-hoc business reporting services.Performed Continuous Service Improvement Incident/Problem/Change Management Process/Tools Liaison (ITIL) duties, including support of the teams Windows Server and SQL Server 2008 environment.Developed fully automated, data driven website.Developed various adhoc team automation web applications as required.Managed Global Technology Infrastructure tools responsible for UAT testing, communication, training, and rollout communication for several Global Service Center releases. |
