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Click here or scroll down to respond to this candidateCandidate's Name
Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary:Strategic Payroll and Human Resource Management professional with 20 plus years of progressive experience in various industries. Communicates clearly and effectively while operating with a strong sense of urgency. Known for sound judgement, exceptional analytical skills, sound judgement, critical thinking, and creative problem solving. Proven success in leading cross-functional teams, driving operational excellence, improving team efficiencies, and meeting SLAs/ deadlines. Experienced in Employee relations & Engagement, Benefits & Compensation, HR policy and systems, Hiring, and Performance Management.EXPERIENCEHead of People Services, US- 04/2023 to 08/2024HSBC, Chicago, IllinoisManaged Payroll, Payroll Tax, Delivery Services and Benefits Administration for over 6,000 employees in the USFocused on customer service, while maintaining timely and effective governance and controlsReviewed processes end-to-end within HR People Services to streamline, simplify and automate them to deliver continuous process improvement, measured by increases in the net promoter score and improved operational metricsEmbedded a framework for the resolution of issues in partnership with the Service Owners, Service Recipients or global contacts, as requiredOversaw services provided by HSBCs offshore utility and third-party vendors and will collaborate closely with the Global Service Owner (GSO) and market stakeholdersCoached, developed and guided each team member to reach their full potential and maintain a positive and productive team environmentHRIT Manager- 10/2022 to 10/2023RXO, Chicago, IllinoisCreated and fostered partnerships between HR/Payroll/Time & Attendance, technology teams, and vendor partnersWorked with HR/Payroll/Time & Attendance and IT leadership teams to define technical roadmaps and prioritized work queuesManaged the configuration requirements for the HR/Payroll/Time & Attendance systems to meet the business needs while providing best-practice guidance on processesProvided system design, configuration, customization, integration, testing and support; includes gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation activitiesManaged 3rd party delivery (config, development, transports, etc.) and expense controlsUnderstood interdependencies and complexities of HR/Payroll/Time & Attendance and related activitiesOversaw creation and management of technical environment landscapesOversaw integration requirement definition process from functional and technical perspectiveOwned technical connectivity requirements related to infrastructure, networking, and data centers as applicableSenior Payroll & Contact Center Manager- 08/2018 to 10/2022Navistar, Lisle, IllinoisManaged the payroll and contact center team of 12Communicated with HR, Benefits, IT, and executive leadership to evaluate organizational needs while building positive partnership and collaboration of existing & upcoming initiativesAddressed management and complex employee questions regarding policy, procedures, and payroll related issuesSelected, developed, and evaluated personnel to ensure the efficient operation of the function while exercising supervision regarding costs, methods, and staffingEnsured high level of customer service and drove department production to exceed goalsMonitored team performance to ensure calls volume SLAs are met and screening of calls for accuracy of information and measure of service extendedMet all government reporting requirements for payroll taxes, withholding and employer contributionsInvolved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effectWas accountable for budget and policy recommendations, medium-term planning and for the performance and results of multiple related areasEvaluated current systems and recommends and develops operating efficiency improvementsAudited and signed off on payroll transactions, amendments, and tax filings to ensure accuracy and validate timeliness and that proper procedures were followedPayroll Manager- 10/2017 to 08/2018Outcome Health, Chicago, IllinoisManaged full-cycle activities in the Payroll Department processes including semi-monthly payrolls, bonus and commission payments, garnishments, annual W-2s, RIAs, etc.Played integral role with special projects such as mergers and acquisitions, testing software updates, etc.Maintained effective working relationship with payroll service providers, perform periodic contract reviews to ensure services and pricing are in lineManaged Payroll Analyst Team and worked effectively with Finance Partners, HR, HRIS, Compensation and IT departments to create efficient processes and streamline proceduresAdministered policies and procedures to ensure efficient and accurate transactions; maintain departmental key controls and process narratives for the payroll cycleResponded to internal and external audit requests and identify areas of risk and act to mitigate riskReconciled monthly, quarterly, and year-end payroll taxes and related tax filing reports including 941s, W2s, and payroll tax adjustmentsIn conjunction with Payroll Tax Service Provider ensured accuracy and timeliness of federal, multi-state and multi-jurisdiction withholding tax payments, deposits, and tax returnsExecuted the monthly and quarterly close process related to payroll tax filings in collaboration with service provider and functional leadsPayroll Manager- 12/2016 to 09/2017Tetra Pak Inc. Vernon Hills, IllinoisManaged and developed the US and Mexico payroll team of 7 ensuring all operational Key Performance Indicators were metEnsured payroll processes are delivered accurately and timely in alignment with statutory requirements and company policiesContinuously reviewed payroll, benefits and tax processed in area of responsibility and implements changes as required to ensure efficient and best practice processesManaged relationships with external payroll/benefit vendors and insurance brokers ensuring consistent and quality delivery of servicesSupported the Reward Manager and collaborated with the Reward and/or Master Data teams in the implementation of global initiativesSupported and/or responded to escalated employee inquiries received through HR Direct related to payroll and local benefitsSenior Payroll Specialist- 12/2014 to 12/2016Here, Chicago, IllinoisManaged all aspects of the Canadian payroll, including establishing appropriate checks and balances to ensure payroll compliance and accuracyReviewed US multi-state payroll for 2000+ employees on a bi-weekly basis for accuracy prior to transmission and performed detailed testing to ensure that implemented software functioned correctlyDetermined payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and Workers Compensation paymentsPrepared and uploads GL, Accruals and JE entriesCollaborated with ADP to ensure appropriate Canada taxes (federal and provincial) are reportedMaintained payroll guidelines by writing and updating policies and proceduresCritically reviewed and analyzed payroll, benefits and tax procedures then recommended and implemented changes which lead to best-practice operationsManaged regular preparation of relevant management reports, including weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.)Assisted with the monitoring of the company wage and salary structure and the variable pay systems within the company including bonuses and raisesSenior Payroll Analyst- 11/2013-09/2014Heidrick and Struggles, Chicago, IllinoisManaged and administered payrolls for the Americas region including Canada and Latin America including all vendor change and/or implementation activities for the regionResolved complex issues regarding federal and state taxable income to ensure federal and state taxable income and ensure federal and state wage and hour complianceLead and managed regional process for annual compensation cycle activities (merit, bonuses, etc.)Identified and implemented continuous process and quality improvement including process organizations initiativesOversaw the monthly reconciliation of all payroll accounts and general ledger posting of payroll journal entryPartnered with Benefits team to ensure accuracy for any vendor transitions, annual open enrollment processes, etc.Ensured accuracy and compliance with all SOX requirements and requests; ensured all documentation was up to dateProvided business process expertise by understanding business direction and concerns and assisted to design new processes to support the deploymentPayroll Tax Analyst (Contractor), 09/2013-11/2013Exelon (Modis), Chicago, IllinoisResponded to employees, department members, and management to identify issues and achieve timely resolutions to questions or concerns regarding payroll taxesResearched and respond to tax notices in a timely and concise manner to mitigate interest and penalty expensesWas responsible for the relationship with outsourced tax provider to ensure timely responses to inquiries or issues that arise during the processing of periodic, quarterly and annual file submissionsWorked with State, Local, & Federal agencies to register and close accounts for withholding, local, and unemployment tax reportingAssisted with implementation and delivery of internal withholding procedures and process associated with withholding changesGenerated payroll queries need for the month & quarter endWorked on year-end activities and special projects (PA 32 Act, Taxation on Travel, etc.)Payroll Specialist, 11/2011-03/2013Pivot Point International, Evanston, IllinoisManaged and performed multi-state payroll for 200 employeesProcessed new hires, terminations, status changes, merit increases, tax deductions, direct deposit, bonus, and commission paymentsProcessed 401K deferrals, catch-up contributions, loan schedules, manual loan payments, transmission of employee contributions to 401K carrier, while verifying accuracy of participant information and answers employee benefit questionsCalculated and processed benefit accruals, FMLA payments, garnishments, levies, and company loansPrepared final year end payroll to capture fringe benefits, auto reimbursement, third party sick pay, group term life, and relocationReconciled and audited monthly benefit statements and coordinates timely payment with vendorsPrepared annual EEO-1 reporting and compiled 401K Non-Discrimination testing dataWorked with payroll vendor and State agencies to resolve outstanding withholding tax issuesManaged benefits for commuter benefits and Health Saving Accounts and data for open enrollment such as premium changes and updated employee profilesPayroll Manager, 11/2007- 08/2011R.J. OBrien & Associates, Chicago, IllinoisProcessed monthly UK & US semi-monthly and commission (multistate) payroll for 3 entities while overseeing the Canadian payroll processReviewed and input all payroll data into the system (deductions, garnishments, loans, pay increases, etc.)Primary contact for benefit plans for employees and vendorsOversaw 401K Administration (enrollments, roll overs, true ups, non-discrimination testing, matches, etc.) & Administered FMLA and STD processCreated and documented payroll procedures; led payroll conversions and implementationsSetup of mergers and acquisitions (banking accounts, FEIN, state accounts, etc.) and general ledger and P & L review uploadsProvided ad hoc reporting for annual reviews, discretionary bonuses, and departmental budgets (i.e., senior management)Performed all payroll related needs (tax filings, year-end reporting, W-2s, adjustment payrolls, system purges, and vendor price negotiations) and performed required audits (Workers Compensation, KPMG, etc.)Payroll Applications: SAP, PeopleSoft 9.2, UltiPro, Paycom, ADP Payroll (PCPW, Streamline, WFN & Pay Expert), ADP Pay-At-Work, Ceridian 8.49, Paylocity, Platform One and Celergo (Payroll Aggregator)Time Keeping Applications: Kronos, EZ Labor Management, Soft Time, Web time, PeopleSoft Time & LaborOther Applications: PeopleSoft Financials, Ceridian Tax, Cash Pro, HSBC net, Sun, Vision 5.1, Great Plains, Remini Tax, Remedy, Right Fax, SharePoint, and Report Smith 3.1, Lotus notes, and proficient in Microsoft Office.EDUCATIONMBA, Business AdministrationMasters in Human Resource ManagementKeller Graduate School of Management, Chicago, ILB.A., Political ScienceEastern Illinois University, Charleston, IL |
