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Click here or scroll down to respond to this candidateISABELLAEASONEMAIL AVAILABLEPHONE NUMBER AVAILABLEPhoenix, AZ Street Address
Resume LinkSKILLSDetail OrientedOrganized and EfficientExcellent Communication SkillsHonest and ReliableProblem SolvingTeam PlayerCalendar ManagementTranscription and DictationOffice ManagementData Entry proficiencyProficiency in AviMark Program SoftwareEDUCATIONTolleson Union High SchoolTolleson, AZ 03/2020High School DiplomaCERTIFICATIONSCPR certified through 9/16/2024AZDPS Level 1 Clearance Card - valid through 1/27/2029(Veterinary) Intro to Technician Training - completed 11/18/2023SERVSAFE certified through 2025SYSTEMS AND PROGRAMSGeneral POS SystemsGoogleOutlookMicrosoft OfficeTeamsSoftros LAN Messaging SystemsESI Phone SystemsIngenico TechnologyAvimark SystemsPROFESSIONAL SUMMARYPersonable and energetic Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Offering honed competencies in data-entry, database management and scheduling. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.Passionate about business success, as well as supporting all staff and customer needs, and pursuing a passion for an established education in Animal Studies.ACCOMPLISHMENTSRecognized by customers and CSR department for expedient and effective service.Updated and maintained company database to reflect current and accurate client records for over 2000+ accounts.Assisted management with onboarding and training of new hires.Resolved product issue through consumer testing.Supervised team of 25 staff members.WORK HISTORYPima North Animal Hospital - ReceptionistScottsdale, AZ 03/2023 - CurrentCollect and distribute messages to all staff departments to ensure open communication and high customer service performance.Interact with vendors, contractors and professional service personnel to mediate receipt of orders, activities direction, and communication of instructions.Maintain the appearance and cleanliness of the front office to enhance the client experience.Collaborate with management to improve internal processes and procedures for better workflow optimization.Maintain confidentiality of information regarding clients and company.Welcome customers with friendly greeting, answered general questions, gathered the nature of visit and directed to specific departments.Ensure clients stay within approved wellness-plan parameters.Increase in-house client retention and approval ratings with alternative, custom-curated solutions for problems.Caregiver at Always Best Care Senior ServicesPhoenix, AZ 09/2022 - 02/2023Provided specialized care for those with mental or physical disabilitiesProvided nutritious meals and meal-prep servicesProvided in depth, personalized aideMaintained mental stimulation through objectives such as games, tasks and homework to clientele who needed itAble to clean properly and maintain clientele hygieneEncouraged clientele to socialize as necessary.Taco-bell Shift ManagerGoodyear, AZ 12/2020 - 09/2022Provided quality food to customers in under 3 minutes regularlyStrived for customer satisfactionManaged a 4 man crew and strived for team-fulfillment in a leadership roleManaged inventory counts and safety regulation checks on a daily basisManaged money counts exceeding 2000 dollars on a daily basisMaintained restaurant cleanliness and did checks every 45 minutesExceeded in getting donations for school organizations within the franchise.McDonald's Service WorkerGoodyear, AZ 05/2018 - 12/2020Provided quality food to customersShowed great attitude and strive for customer satisfactionProperly cleaned, dried and assembled parts of kitchen and front line function stationsGave customers outstanding customer service and quality assurancePrepared food and drinks for customers at an even and fast paceRecommended customers ways to save money, and regularly asked for their feedback.Eason Consulting LLC - ReceptionistPhoenix, AZ 06/2018 - 08/2018Represented office personnel and company brand in regular client correspondenceDirected clients to appropriate personnel to address concerns, resolve complaints or answer account-related questionsAnswered and directed incoming calls using a multi-line telephone systemOversaw office inventory by restocking supplies and making purchase ordersCompiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.ACTIVITIESASU Trio Talent Search: Program to help active students to proceed with a college educationActively involved to help proceed with professional educationParticipate in program workshops and eventsWork with Arizona State University to actively prepare for future college educationRigorously work and prepare to apply for college grants and scholarshipsAwarded for achievements in ASU Trio talent Search(2019)HOBBIESTook AP Photography Courses in High School for 4 years, and am passionate about this non-traditional art.Gardening with family and friends and am excited about agriculture, even if things don't always turn out as expected. (Mint is really excited to grow!)Origami!Participate with local rescues and volunteer programs for displaced animals.Writes in personal freetime. Includes Poetry, short stories and self journaling.Reading in personal freetime. |
