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Click here or scroll down to respond to this candidateCandidate's Name
AAS Degree Business Administration-Human Resources Management Current Address Street Address Shady Oak Trail.Gastonia, NC Street Address
(Home) PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEMPLOYMENT HISTORYAvidXchange Inc. March 2019-May 2024Accounts Payable Representative Charlotte, NCPrimarily responsible for processing vendor payments in addition to various other administrative tasksVerified and posted details of business transactions, such as funds received and disbursed, and totaled accounts to ledgers or computer spreadsheets and databases.Follow up on variances.Investigated problems that vendors or purchasing agents had with obtaining payment for billsSpectrum/Charter Communications June 2018-March 2019Rep 1, Small Business Technical Support Charlotte, NC Configure modems remotely. Understand client needs and expectations to ensure proper network interactions betweenCharters network and clients online, fax, and security systems. Receive and respond to network support inquiries. Educate clientS with knowledge empowering their ability to solve similar technical issues in the future Initiate customer education opportunities regarding existing products and services to drive awareness of future solutions Document all pertinent information using the appropriate call-tracking system Work with third party IT support to resolve complex issues.Time Warner Cable/Charter Communications May 2014-June 2018Dispatcher II Charlotte, NC Perform daily routing of field service work orders using established workforce management system. Using established procedures, notify and update field technicians on work/tasks or referrals in their designated areas. Navigate the billing system to build or edit work orders and confirm schedule availability for reschedules for field technicians in accordance with established procedures. Work with various and moderately complex software platforms. Complete, cancel, or reassign work assignments for field technicians and safeguard operations by informing management of potential problems. Assist call centers with escalated requests in a timely fashion.Time Warner Cable/Charter Communications April 2011-May 2014 Overnight Repairs/Customer Service Greensboro, NC Performed troubleshooting for phone, internet, and video customers Ensured delivery of excellent customer service through fast and accurate order processing, communication, and coordinating with other departments. Used my understanding of technology to effectively and efficiently resolve customers' issues.AT&T Mobility October 2001-December 2010 Technical Support Consultant Greensboro, NC Monitored network trends and reported network outages. 5 Submitted trouble tickets and communicated with network engineers to resolve network issues. Communicated with customers and provide estimated times of resolution for their concerns. Participated in the investigation and management of follow up activities required to find a root cause to network and equipment problems. Communicated with manufacturers to assist with the implementation of software updates and assisted customers with installing those updates.Sears Home Improvement ServicesJune 2000- October 2001Customer Relations SpecialistGreensboro, NC Addressed customer concerns and complaints. Worked with management and contractors to find solutions that were beneficial to all parties involved.Submitted work orders and communicated with contractors to approve or deny their work estimates.Selected and assigned contractors based on requirements for various home improvement projects.EDUCATION HISTORYNORTH CAROLINA AGRICULTURAL & TECHNICAL STATE UNIVERSITY August 1993-Dec 1998 Greensboro,NCMajor: Business Management Completed 75 Credit Hours of Coursework Related Coursework-Accounting Transportation Statistics Management ConceptsIndustrial Psychology Macroeconomics Management Information Systems =Management ScienceGUILFORD TECHNICAL COMMUNITY COLLEGE August 2013-Dec 2016Greensboro, NCAssociate in Applied Science in Business Administration-Human Resources Management Related Coursework-Business Law Business Ethics HRM Applications Recruit Select andPersonnel Planning Training and Development. Employment Law and Regulations2 |
