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LEAD PHARMACY TECHNICIAN, INVENTORY MANAGER, TABLE GAMES PIT BOSS SUPERVISORKANSAS CITY, MO PHONE NUMBER AVAILABLE EMAIL AVAILABLECareer SummaryCustomer Service Professional with over 15 years of experience in retail, casino management, healthcare, and hospitality. Skilled in team leadership, conflict resolution, and enhancing customer satisfaction. Proven track record of managing personnel, handling service complaints, and maintaining operational standards. Adaptable and self-motivated with a strong commitment to quality and excellence.Skills & abilitiesTeam LeadershipCustomer ServiceExcellence Conflict ResolutionTraining & DevelopmentPrescription ProcessingHealthcare & Patient CareData Entry & Record KeepingTime ManagementExperienceTable Games SupervisorHarrahs Casino and Hotel-North Kansas City, MOSeptember 2023 to April 2024 Observing table games for etiquette Handling service complaints Managing casino personnel Recording wagers and compiling reports Surveying tables Moving dealers from game to game Hiring and terminating staff Evaluating workers performancePCA Personal Care AssistantDiversity Home Healthcare-Kansas City, MOMarch 2016 to September 2021ResponsibilitiesAs a home caregiver I assist in many duties the employer needs done at given time;*Spend time *Run errands *Set appointments *Clean living areas such as living room, kitchen bathroometc.*Make meals*help Encourage, Support and InspireAccomplishmentsI inspire and uplift patients daily! To help, support and encourage all people to become a better self.*Self-motivatedPCA Personal Care AssistantThe Whole Person-Kansas City, MONovember 2015 to March 2016ResponsibilitiesAs a home caregiver I assist in many duties the employer needs done at given time;*Spend time *Run errands *Set appointments *Clean living areas such as living room, kitchen bathroometc.*Make meals*help Encourage, Support and InspireAccomplishmentsI inspire and uplift patients daily! To help, support and encourage all people to become a better self.Service TechnicianCareFusion-Kansas City, MOJuly 2015 to November 2015ResponsibilitiesStaffed through Adecco, in Children Mercy hospital I run maintenance checks on Syringe pumps and pcuunits to ensure that they are working properly. When finished I pack up and return equipment that needsto sent out.AccomplishmentsHelping to maintenance hospital equipment that is used to ensure patients IV and vitals are being readand dispended correctlySkills UsedAttention to small detailRepetitive in actionComputer software navigationRunning different but persice test on PCU and syringe pumps.Performing re-calibration textLead Pharmacy TechnicianCVS Pharmacy-Kansas City, MOJanuary 2012 to July 2014As lead tech I made sure* daily duties, work board and weekly schedule are complete* go over weekly scores,ways to improve our pharmacy and customers needs are reached to the bestability* delegate orders as needed* contact insurance and doctors offices to verify prescription* complete production on orders* help put up the weekly orders, assets at drive thruEducationAssociate in Pharmacy TechnicianVatterott College - Kansas City, KSNovember 2009 to May 2011Previously Nationally CertifiedSeton Center Highschool - Kansas City, MOSeptember 2004 to October 2004 |